Had surgery for ingrown toenail in Monday. By Friday, I was seeing more redness than I expected…read more The handout I received indicated a number i should call if I had concerns. I called and was directed to respond to a soon to arrive text with a picture of the toe. I did and received confirmation that it was received. At noon, no response so I called and left a concerned voicemail. Nothing. I called again at 4 and was told everyman had left. I was told i could go to an Urgent Care clinic for care. Finally got an unpoligent call late Friday afternoon. Not a good experience. LK​

Long wait times. No communication of delays. I asked receptionist if they were running behind and…read moreshe said they might be even when there were 3 people waiting to be seen ahead of me. Had a staff member get angry with me when I voiced my displeasure with the wait. She didn't check me in but instead left the room, slamming the door behind her. I could hear her talking about me through the door. At one point when the doctor needed a supply she opened the door and through it onto the counter so she wouldn't have to come in my room. Very unprofessional support staff. Need better customer service skills. Dr Hinze herself does a great job and is very knowledgeable and informative. Seems like they need to schedule patients further apart. Plan to wait awhile.

Worst scheduling process of any medical office I've been to. Tried calling to make an appointment…read morefor my aunt when they opened at 8:30. On hold for almost 10 minutes without anyone picking up. Ok, they had just opened and were maybe getting lots of calls. Tried calling about an hour and a half later, got a message that someone would pick up in approximately 16 minutes. Never did. When you call there are lots of options. I chose 2 which was to make an appointment or talk to the receptionist. Then I had to chose 1 if it was regarding an appointment already scheduled or 2 if it was for a new patient. No option to select make an appointment for an established patient. Selected 1, no one picked up, disconnected me after about 8 minutes. Then I tried 2, even though my aunt is not a new patient. On hold for over 10 minutes, then someone finally picked up only to tell me I called the wrong line, which I get because I was just trying to get a hold of anyone. Sounded like he was in a call center in another country, had a hard time understanding what he was telling me. Put me on hold to try and connect me to the correct line. He couldn't get a hold of anyone either, so told me he left my number for someone to call me back. No call back after waiting 3 hours, so I tried calling again. Of course I couldn't get through, so I left a message with my phone number. I've just never had this much trouble getting a hold of a doctor's office when originally trying to call first thing in the morning. It's now almost 4:30 and they'll be closing soon. There may be great doctors, but if you can't get ahold of anyone to make an appointment what's the point. I was being persistent because an ER doctor said to get my aunt in as soon as possible.

my boyfriend went in for his nail, it was slammed at his job and grew back bad so we went in for an…read morein grown toenail removal. the receptionist are not welcoming or friendly but Nayadora and Dr Summi we're amazing. they explained the whole process and made us laugh and feel very comfortable. they answered all of our questions even if they were silly. they are the best care you can get for something that can be a bit scary. amazing care and they keep everything clean just wish the reception matched the rest of the place.

The doctor and staff were professional, gentle and kind when I took my elderly mother-in-law in a…read morefew weeks ago. It was our first time there, and we will definitely return.

Dr. Sempek's staff always treat me with respect I am impressed that when I walk in the door they…read moregreet me by name - Very personable. I am consistently intrigued and impressed with the technology and science behind feet (ha!) but rest assured that Dr. Sempek can explain everything in layman's terms - and best of all you go home (eventually) with happy feet. Cost can be up there without insurance so definitely seek a referral before scheduling an appointment - his staff is great about working with your insurance as well.

Flat out one of the best doctors visits I've had. I was crippled with pain associated with plantar…read morefasciitis. The agony affected my entire body. Getting up from a seated position took everything I had. My legs and lower back were deemed useless after dealing with this for a month. I went to see Dr. Michael Drew's and within a day I was a new man. His professionalism, bedside manner, and practice acumen are unmatched. I highly recommend Dr. Drew's to anyone looking for a world class podiatrist.

Not a professional office. In and out with an X-ray and a 1 minute…read moremeeting with the doctor. I said I had pain in my toes on the left foot, too, and the doctor said "we're not looking at that foot". That may have been because I said my middle toe, right foot, was red and swollen when I made the appointment and nothing about my left foot, but that is ridiculous not to check it out when I was there in the office for an appointment. He may have thought I would come back for another appointment (and another copay). WRONG!

This doctor cares about the patient. He is knowledgeable, reasonable, and compassionate. The…read morestaff is kind and appointments are set so there is leeway time. I received great insoles and affirmation for the ways I take care of my health.

Dr. DiNucci is the best doctor I have ever found. I have been a patient for over 10 years having…read morevarious problems with my feet. He has treated me like a family member and continues to be one of the top doctors on "my team". I am not a diabetic but I have severe neuropathy which requires constant monitoring and he has been there the whole time. He goes above and beyond. His office is small but absolutely worth the wait. You see the Doctor, no PA's or NP's. He takes the time to listen to you and all your issues. He is an excellent surgeon, but makes sure you need an operation before he cuts. One of my stories is that I was not going to be admitted to the hospital because the admitting doctor thought I just had a respiratory issue. My daughter called Dr. DiNucci to tell him I wouldn't be at my appointment and the reason. He came to the hospital and explained to the emergency room doctor that he was my doctor and I needed to be admitted because something wasn't right. As it turned out I had MRSA and it had went systemic. The infectious disease doctor told me that if I had not been admitted, I would have probably died that night. Dr. DiNucci saved my life! This Doctor is worth it.

Dr Sempek and staff are THE WORST. I paid them $700 bc I don't hv insurance for appointment,…read morexrays, and boot. After the recommended time in the boot my foot was still having issues so I called back to ask questions. His staff assured me he'd call me back at the end of the day. This DID NOT happen. I called two more times with no resolution. Next day I get a call from his staff telling me since I moved to go elsewhere. I said what about my questions regarding the care he provided? Staff member started yelling and told me not to contact them again. Later I get a call from Dr Sempek and I said his staff was extremely abusive on the phone, he said that's not likely. I told him not to call me I'm going elsewhere per he & his staff recommendation and I can't talk because I'm at work. He proceeds to call me 3 more times, I pick up again and he accuses me of hanging up on him when I clearly said I'm going elsewhere. He calls a few more time before I block him. Psychotic, no ability to actively listen or respect you as a human.

From the owner: At Family Foot Care Provides the Orthotics, Diabetic foot care and sport injuries servicing in the…read morePapillion and Omaha NE.

VERY unimpressed with this facility in general…read more A. They took my insurance info several weeks prior to my sons appt, took a copy of it at the front desk when we got there and STILL I got told AFTER our visit that our insurance isn't in network with her and they sent us a $400 bill. Then they acted like they were doing me a favor by taking 20% off and wouldn't even consider meeting me half way. B. After a few tests & examination the doctor told us that our 6 year old needed surgery. We got a second opinion and was told that diagnosis was BLATANTLY wrong and that surgery would actually really distort our child's development. C. The nurses acted like they had no idea what to do with a child patient. Blood pressure cuffs only for adults, etc. If they are not set up to be able to offer a professional visit with child patients then that information needs to be expressed BEFORE the appt. I highly recommend you find another establishment to get your podiatry problems taken care of.

The staff is so friendly and the doctor is as wonderful as her staff. Will definitely come back…read morewith any other issues I hope not to have.

If I could give zero stars I would. I busted my ankle near Xmas time 2015. I did the usual, RICE,…read moreand toughed it out for about a week. Couldn't stand the pain, went to the ER. X Ray found no fracture. I was told to follow up with my primary care doctor. The primary care dr said I probably tore the major ligaments. Sent me to Physical Therapy. PT helped but after a total of 3 months of being in constant pain and the ankle always swollen, I pushed for a specialist. The insurance sent me to Dr Scott Nelson. I should have done some prior research but was anxious to get some relief for my ankle. His staff insisted that I get the X-ray (their computer system couldn't access my X-Ray from Bellevue Medical Center). I visited the Papillion office in late March with my X-ray I had obtained and filed out paperwork. It was a tiny office-most of the waiting area filled with senior citizens (I'm 33 yrs old) and most were complaining. That should have been my foreshadowing which I didn't pick up on at the time. Dr Nelson was 30 min late and didn't apologize for being late. He barely looked at my ankle or wanted to hear "how it happened." He wanted an MRI. I emphasized the pain but he refused to prescribe any "narcotics." This took his staff 3 plus weeks to get scheduled. They weren't answering phones and when they did I realized this was a new location for him. One week it took 3 days for my call to be returned. The hospital where they chose to have me go for my MRI had called the morning of my MRI and said his office filled out the forms incorrectly and if not fixed I'd be charged for the procedure. The paperwork fixed. I then tried to schedule a follow up appoint to see what Dr Nelson concluded from the MRI. Once again, getting ahold of the staff was troublesome. I said I'd be willing to drive the extra 30 min to go to his West Omaha office just to book the appointment. The office was much bigger (several doctors must share the space). However, once again, Dr Nelson was 30 min late. Once again, there were no apologies. He couldn't figure out the computer system or how to bring up the MRI image. He didn't want to look at my ankle. He was still unwilling to prescribe anything. He wanted to go the route of a cortisone shot. I told him I'd had them in the past and they just cover up the pain and it seems like a "band aide" type fix. He wouldn't budge. He didn't have any other ideas. He said it wasn't "chronic" so not to do surgery yet. So how many months would you like me to be in pain before it's considered chronic? He didn't answer. My husband wanted me to try the cortisone shot. So, once again sent to The hospital. More scheduling. More hassle. Once there the hospital staff had realized Dr Nelson's staff had filled out the paperwork incorrectly. I was to get my ankle NOT a "hand" which was circled and would be a different dosage. The hospital had to call the office. More hassle. More wait. My ankle is severely swollen and still in pain. Please do your research!! In my opinion, Dr Scott Nelson or his staff won't take care of you. There is zero compassion.