Monthly wash club pricing is competitive, but this location is in need of an upgrade. When I went…read moreto wash my car, the touchless wash machine in the far right bay never fully activated. It just dumped a bunch of soap on my car and just...lagged. I waited a good couple of minutes waiting for the machine to engage, but nothing happened. Luckily, I was able to go to the other machine and run through it with no problem. The wash itself is fine, but it doesn't quite hit all areas of the car, mainly towards the bottom. There's still some grime when the wash is finished near the bottom. The automatic dryer also barely blows away excess water. Tommy's Express Car Wash is much better in this regard. Still, touchless wash options in GI are fairly limited, so this will do for now.

I recently joined the wash club. They have done upgrades, but so far I am not impressed. The wash…read moreand dry is not that great. The automatic bays are always down. Sometimes you don't know it until you are stuck in line with a car in front and a car behind you. If you're lucky there's a cone in front to indicate they are down...again. I don't like the car washes with brushes and there are not many touchless washes in town. I will be looking for other options because it isn't worth the drive to find out that I can't use the membership I have paid for.

They were fast and efficient in performing the recall work on my Chevy. When I called that big…read moredealership they wanted me to leave my info and they would call me back later to make an appointment- too big for your britches and for me. All three of my Chevys will be going to Roe for service work.

Took a trip to grand island on day off. Battery went bad. Took car to roe buick. Took two hours to…read morechange a battery. No other dealer takes this long

Hands down the best vehicle service experience I've ever had. I was out of town when my truck…read morestarted having issues, so I came straight here. I had a little trouble finding the service door, but Jesus spotted me in the lot and pointed me in the right direction. Anthony, Steve and Matt were incredibly helpful right away even without an appointment or any heads up that I was coming in. These guys truly know cars and customer service. I hope I don't have to come back soon, but when I do, I'll definitely be returning here for service in the future.

Service Department is Top Notch. Sales staff is knowledgeable and Renee is the Best secretary ever.read more

I just sold a truck I had bought years ago from Grand Auto and was thankful for the quick, smooth…read moretransaction. I was satisfied to get the fair amount I had asked for the truck. Luis is our go to salesman at Grand Auto and he does not disappoint! I called today to let him know I had some accessories for the truck I would like to drop off and he invited me back to see how amazing the truck looked with their detail job! Picture of BBD (Big Black Dodge) included so you too can see their awesome detail job!

Get your BASIC oil change somewhere else. 10am appointment to get oil change, tires rotated, and…read morethe transmission light reset since they had fixed the issue at a previous appointment but the light was left on. When I asked for them to reset it...well they forgot to do it, had to remind them a second time and then a new code apparently is reading . When I dropped the car off I came back from goodwill to see that they never took the car to the back. Guy apologized said he got busy... okay man (same guy forgot to let techs know to reset transmission light) so I wait a bit longer and basically they told me they need to order a new part for the NEW code that's being displayed on their code reader. They said they would call back and no one ever called back about ordering a part and getting our vehicle in. Our Ram truck has less than 20,000 miles and still on warranty. They are forgetful, delay in ordering parts and communicating with their customers . I'd rather drive to the Omaha dealership then put up with this one

In the past this place has been very friendly and helpful with a lot of things, but this is the…read morefirst time that I have had the shittiest service ever, not only did I have an appointment at 10 am and was told that I would be done by 11 am but 1pm n it's not even touched. On my way to pick up my car cus I just had it with rude people the lady calls n told me it would Be done before I get here fuck too!!!! As I told them I was here to pick up my vehicle I get told again I have to wait, I'm so irritated by the lies n ridiculous service. For something that will take 15 mins to do n I live an hr from town. So in my opinion there service crew needs to start telling people the truth n communicating better with each other or find a new job

After finding the exact truck that I was looking for online I made the drive to Hastings from Wayne…read moreand I am sure glad that I did. No high pressure sales and I was in and out within a couple of hours. Cam was the most knowledgeable cars salesman that I have ever had and at 64 years old I have bought a lot of vehicles. He spent the time explaining and showing me how everything worked. I would highly recommend buying a vehicle from Hastings Ford and make sure you ask for Cam!

I have worked with Cameron and he is a great person to work with even though he has only been with…read moreme for less than a week he is very professional, customer focused and a great listener!

Just a quick note of praise for Scott Spady Motor Sales. I live in Seattle, WA, and purchased a…read more2021 GMC Sierra sight unseen from Scott. He did several things that made this a terrific transaction. Scott: 1) Offered a fair price for my trade after he and I did a video tour, 2) Gave me a terrific deal on my new truck, 3) Arranged to have my new truck delivered and my trade retrieved, and 4) Followed through on everything he promised. I would definitely recommend Scott as a straight shooter, in particular in a world where so many are not.

Fixed my truck and got me back on the road. Very helpful and knowledgeable. Appreciated how well…read moreKevin explained everything and was able to provide a solid solution to a problem with my muffler system which had caused a travel dilemma for me.