Folks, trust me. Under no circumstances take a tour from this company. It cost me 2000 euro in lost…read moreairfare. They promised a return at 1630 but decided to milk a profit by traveling to the airport and beyond to drop off passengers who were originally packed up at the airport, which we were never told would happen. They dropped me off 2 1/2 hours later than promised, costing me to miss a return flight to the United States. I would've been willing to get off the bus and try to take a taxi back to the hotel and try to rush to the airport, but they would even stop the bus until another stop. no mention made of multiple pick ups at multiple hotels.Here's the story. Pick up is at 8:30. at a bus stop That's all fine. But after the other hotels had to be picked up, the tour didn't start until 10 o'clock.
Warning! Went on the tour for half an hour at each location. Tour guide was incompetent and knew little about each town. Couldn't understand her "English". Half of the eight hours of the tour promised were picking up other passengers.
I want to stress again that there was a promised a return at 1630 by bus driver and tour guide (asked when we boarded) and had been assured previously by tour booking company. We told them we had to make a flight by 2000. No problem! That's what they said.
No excuse for late return except to drop people off at the airport area and even in different areas near the airport. None of these were originally picked up there. IDriver dropped off one of the guides and dozens of guests north of the airport, even though we never original went there at he the onset.
We are in Las Palmodos and arrived at 1900.
Our flight leaves 2000 from Las Palmas.
Went to place we booked at the travel agency near El Pancho Asado, as we were dropped off there on return.
Anyone who is reading this knows that you cannot possibly travel 30 minutes to the airport after being dropped off one hour 30 minutes away, one hour before a flight and not having the opportunity to Check out of your hotel and get the baggage.
I had spoken to the guide on the bus and told her that all these unexpected and unannounced stops were going to cause me to miss my flight.So .she called Michael,who was manning the tour guide desk where we had booked, on the phone. Her answer was "you can still make it to the airport to make the flight at 2000." Unfortunately, as I told she and he, we still have to pack since we expected to be back at 1630. We must check out at the hotel and catch a taxi. There was no way we could make a 2000hrs flight leaving our drop off from the bus at 1900! How could we we possibly catch a taxi when we are being dropped off at 1900 and check into a 2000 flight? To get to check-in and the gate was impossible.
We spoke to agent Michael for his assistance and expected his help. we are booked with the tour company and fully expected his support.Can't review the place because they're not even listed in Google!
Michael said, "yes, they were supposed to be back at 1630 but it's not my fault." His tour company had promised we would absolutely be back by 1630; when I spoke to the guide on the bus, she said absolutely, no problem. She didn't reveal that they were making several other stops in different hotels.
When I asked him what kind of compensation for missing my flight to the United States (I only asked for a refund of the tour and I would swallow the lost airfare) he picked up his phone and threatened "I will call the police if you don't leave now", Om what grounds? So, he was willing to sell the ticket but refused to back it up.
The issue here is not that there was traffic or other issues. The issue was they intentionally stopped at places that were not originally scheduled, as I mentioned m, in order to drop off other people in a greedy effort to make money.
Please don't make the mistake I did. I spent €120 for the tour that actually cost me more than 2000+ €120 in lost airfare. Don't be conned by Michael or his company.
I hate to write a review like this. But, I want to warn my fellow yelpers, so they are not taken advantage of....