I took 5 items here, 4 of which were cleaned well enough, however the 5th item was particularly special to me. It is was a velvet dress I planned to wear on New Years Eve and it was a valuable vintage item.
When I dropped my items off, I tried to explain that this item needed to be handled with care because velvet has a tendency to shrink and the boy at the counter was obviously not listening to a thing I said. At that moment I felt a twinge of apprehension that I wish I hadn't ignored.
I picked the items up and the next day tried them on. Sure enough, my dress was shrunken at least a full size. It was a short dress already so now it is unwearable and it is one day before NYE and I have nothing to wear.
I intend to visit them to ask for a refund of my cleaning fee. read more