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Plaza de la Tecnología

3.2 (17 reviews)

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T-Mobile

T-Mobile

3.3(33 reviews)
1.2 kmSan Ysidro
$$
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Shipping

Horrible customer service went in to get help with bill and…read morethe guy Rude and arrogant, and he didn't help with anything. He was basically telling me that I was dumb or that I didn't understand my plan, when I know exactly what I bought.

This review is solely for Michael the manager that was there the evening of 10/17/23. We have a…read morephone that folds down the middle. This phone has NO PHYSICAL damage whatsoever. All of the sudden pixels started to appear right across the middle. A quick and easy Google search demonstrates that this is a VERY COMMON issue with Galaxy Z folder phones. We were told by customer service over the phone that the store will just check for PHYSICAL damage. We arrive the evening of the 17th and we're greeted by a very nice mannered employee. However, Michael has the staff trained to say NO! Our phone has NO physical damage, we were trying to do a defective warranty claim which the phone does qualify for given the defect. Michael, though,nap eager to protect the stores D&D instead of doing what is RIGHT by the customer, decided to not only NOT help us, he clearly demonstrated he didn't care. 611 T-Mobile customer care had already sent our replacement phone to the store. All they had to do was check for PHYSICAL damage, the phone has none. Why not take a faulty phone and let a customer be happy? We still currently have a phone that does NOT function all Thanx to Michael. Great job Michael on saving yourself D&D and not being all about customer service. -5 stars if possible.

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Plaza de la Tecnología - electronics - Updated July 2026

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