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    2 years ago

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    Timbers of Shorewood - Full-service Restaurant

    Timbers of Shorewood

    3.7(11 reviews)
    35.6 mi

    Nicely maintained units, building, and grounds. Staff and residents are pleasant. Front desk staff…read moreIris is knowledgeable and on the ball. Facility design could be more senior friendly: common area seating is too low for people with mobility issues; hallways are long and dark. Maintenance guys are fantastic--prompt, patient, helpful. Administration is scattershot. Got multiple different packages of papers to sign prior to move in despite also having three face to face meetings with managers. Would have been helpful to see a checklist and timeline leading up to move in. Also would have been helpful if someone greeted resident on day one and went over his meal times, housekeeping, laundry, and bathing schedule And provided a print out of this information. Difficult to get accurate information related to health care staffing. No one seemed to know for sure the days staff nurse or geriatric doctor are onsite. No one seemed to know how the facility lending library operated in conjunction with Shorewood library.

    My sister was a resident of the Timbers for almost 2 1/2 years. During that time we were pleased…read morewith the staff... Maintenance, activities ,CNA's, and the receptionists at the front desk were all very good. However, I am only giving the Timbers a one star rating because when she moved out they kept $1,000 of her security deposit. The only explanation given-Damages: replace carpet. After numerous attempts to speak to someone in charge with no one calling back, I gave up. I don't think it is right that someone on a fixed income should have to replace carpeting that just needed shampooing. Isn't there normal wear and tear after 2 1/2 years? The residents should not be responsible for decorating after they move out.

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    Timbers of Shorewood - Piano Lounge

    Piano Lounge

    Timbers of Shorewood - Lobby

    Lobby

    Timbers of Shorewood

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    Sunrise of Flossmoor

    Sunrise of Flossmoor

    5.0(4 reviews)
    61.1 mi

    I'm going with 5 stars even though I think Sunrise facilities are very pricey. In fact, the cost…read morewill leave ya breathless. Most people don't have insurance to cover assisted living costs, and it is not covered by Medicare. You're on your own to pay for it. I'm talking around 4K per month (in Chicago, and up to 5-6K in parts of LA) for a room, including meals and some nursing supervision. If a resident needs medication monitoring, it could be an additional thousand a month, depending on the facility. That being said, my family member vetoed the entire idea, haha. She wants to come live with me! More on that in a sec. Regarding Sunrise: I visited a few of their locations, and spoke to reps from Pacific Palisades, Hermosa, and the one in Flossmoor, a far south Chicago suburb. My elderly relative lives near the Flossmoor location. My Flossmoor contact, Debbie, geriatric care manager of this location, is extraordinary. She seems to have unlimited patience, and her knowledge & expertise are simply awesome. I cannot tell you how much she helped us, over the course of countless phone conversations. I also called the Sunrise corporate HQ at one point early on, and spoke to a customer service rep for more than an hour. I needed guidance, among other things, and I got all that and more. The manager of the Palisades location was another amazing person. He's efficient, follows up, highly skilled in his profession. It would appear that Sunrise staff are quite impressive, generally. I never once experienced rudeness or anything close to incompetence. I realize this is a business, a big one, and their job is to offer great customer care. But they went above and beyond, in our case, for which I am forever grateful. The facilities themselves are beautiful. They look like an upscale bed & breakfast, just lovely. We haven't ruled out Sunrise assisted in the long term. But for now it looks like I'll be welcoming a roommate in the near future. Do I plan to make a Yelper out of her? Just wait and see..........

    My husband was a resident of assisted living in the Sunrise location in Flossmoor. The person in…read morecharge , Julia, was amazingly helpful, patient and caring! She was always there for support and to answer questions. Another lady, Lisa, worked directly with my husband. Once again, I was impressed with her enormous compassion and caring. I appreciate the job they do and the care that is shown. I thought the nursing care was extremely good! I would definitely recommend Sunrise in Flossmoor.

    Heritage Woods of Ottawa - Building front and sign

    Heritage Woods of Ottawa

    3.5(2 reviews)
    3.3 mi

    Be cautious with this place. Everyone is very friendly and accommodating but: Placed my mother…read morehere and was approved by their director of nursing Stephanie and their administration. After 2 months and all her money gone, she was immediately discharged due to confusion. She was sent to OSF St Elizabeth hospital via ambulance and told not to bring her back. Since nothing was physically wrong w her, she was dumped on the hospital case mgr to find an alternative place to discharge to. This all took place 2 days before Xmas. Instead of informing family to help w mothers confusion they just dumped her back into the system. Shame on you elderly ppl have rights too

    I have been very pleased at the high level of professional and personal care my parents have been…read morereceiving for the past 2 years. They moved in during the Covid-19 in 2020, and many stringent rules in place for everyone's safety. Testing & vaccinations were timely & prompt. Since then activities have slowly increased , but what has always stayed constant is the genuinely caring & compassionate staff. The special touches to celebrate holidays, birthdays & anniversaries is heartwarming. Communication is excellent when you have questions or need information. They encourage residents to stay active. Food is healthy with good choices for every meal. My parents are content and well taken care of. I am confident they are receiving the best of care!

    Pleasant View - retirement_homes - Updated May 2026

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