She is the most amazing person at this bank she go beyond for her customers she is amazing person…read moreshe help me when I was at my lowest

Reid and Michael took my call and requests seriously and followed up immediately with useful,…read morehelpful options.

Very friendly, fast, and personal service. What banking was like when people actually cared and…read moreknew you by name and there weren't long lines and impersonal robotic service. It's still here, folks, at El Dorado.

Over the top customer service! They even know you by name! Sorry, Bank if the West, your loss!…read moreTotally recommend this bank to anyone living in the Tahoe area! Superb! More than five stars!

Imagine the horror - you are in grave need of caffeine - you walk into a coffee shop far from home…read more- you order, go to pay with a credit card - and their response is cash only - and you have no cash! This happened the other day in Tahoe City, I asked if there were any ATM's close by - it just so happened that there was one next door - El Dorado Bank. Thrilled about this, I strolled next door to acquire my cash. So what happens? The ATM returns one of those nasty "Transaction Not Available at this time" messages. I tried it a couple more times to be sure. Bummed, I turned away and the first thing that greets my eyes directly across the street is a U.S. Bank and it's ATM. Okay, question is - does it support the Plus Network? I get closer and there is a listing of supported networks - and Plus is not on it. I try anyways. The ATM dispenses me cash! Yaaaaaayyyyyy! Victory is close at hand and soon I will be caffeinated!

This is the bank that we use for work and I visit this location at least three times a week and I…read morealways have a good experience! There's never a very long wait time. They always have plenty of people working to ensure that you are assisted almost as soon as you walk in the door! Everyone is always smiling and friendly and you can tell they truly enjoy working with one another. That's not something you always find in a bank! Applying for loans is easy and the loan officers are always very helpful too

Complete scam of a company. Their poor communications and misrepresentations just wasted my time…read moreand money.

I wish I could give O'Dette Mortgage group extra stars! My husband and I just purchased our first…read morehome, and the O'Dette team was incredibly patient with all of our many questions. Ephraim was generous with his time, always explaining each step of the process in detail and oftentimes burning the midnight oil to get things done on time for us. We hit a couple of major issues during the escrow process, and Teresa and her whole team came together each time to get this deal done for us. We would not be sitting in our new, beloved home right now if it were not for this team of kind and hard working professionals. This is an absolutely insane time in the Truckee housing market, and despite all of that, this team was still able to pull out all the stops to get us into our home. O'Dette team, we truly cannot thank you enough. Sincerest gratitude for everything that you all did for us.

After almost getting screwed by my current lender on a refi, Sara Bueno and Crest Mortgage came to…read morethe rescue! I originally started the refi process with my current lender at the time. After, the numbers came back I thought there was a better deal out there. So I searched around and Sara reached out. She was very thorough explaining the details of the loan and answered every question. She was able to give me a better loan, So I decided to go with Sara from Crest Mortgage. This is where the fun began (sarcasm)! So I'm working with Sara through the process, we needed one final piece of the puzzle, the appraisal. Since I started the original process with another lender, they set up an appraisal but I paid for it upfront. Well, the other lender gave us a hard time transferring the appraisal. They got butt hurt because I decided to go with a different lender and didn't want to play ball, so they gave us the run around. Sara and Leanne went to bat! Through countless phone calls and emails to the other lender and appraisal company, they were able to get the appraisal transferred and closed the loan! This set us back a couple weeks which carried over into a scheduled family vacation. However, Sara made sure she got the loan finalized and closed so we didn't have to cancel our vacation! We signed loan docs and off to the airport the same night! Sara and Leanne are "Top Notch"! I was very pleased with the customer service I received. Sara, thank you for all you hard work and dedication!!

After attempting to refinance my existing mortgage with some of the "name" companies (rhymes with…read moreChicken)? I decided to give Crest Mortgage a try, and am exceedingly grateful that I did. Crest Mortgage immediately gave me a sense of optimism that we could get the loan done, whereas the name companies seemed to only see me as a formula consisting of a credit score and the amount of equity in my house. My first contact was with Sean, who stayed on the account throughout the process, taking care of paperwork and behind the scenes tasks. My main point of contact was my Loan Officer Lisa Hillis, who defines the words professionalism, communication and thoroughness. From day one on, Lisa would call or text me to walk me through the next steps. She was patient and understanding when I asked clarifying questions, and I felt no pressure or "hard sell" at all. There were some sticky points with my current lender (Wells Fargo) regarding a 2nd mortgage/HELOC and subordination that through Lisa's expertise, she was able to work out. Long story short, I reduced my interest rate by THREE points, was able to skip a mortgage payment, (which paid for our summer vacation) and am saving $635 a month compared to my previous mortgage. Not to mention, I was able to cut the shackles with Wells Fargo, which has been in the news quite a bit lately for it's shady sales practices, fraud, and mistreatment of its employees. The plan is to work with the existing loan for a time and then revisit in a year or two and see if I can save even more. The current mortgage company is Flagstar Bank, who so far seems to be a great company that is easy to work and communicate with. My thanks to Sean, Lisa Hillis and Crest Mortgage for a smooth refi process that has paid big dividends. I will definitely use Crest for any future mortgage needs.

Nicole is simply the best. Helped my wife and I finance our second mortgage. She worked so…read morediligently with us and made us feel like we were her priority. 1st class customer service.

Nicole Francis and her team at RPM Mortgage are first class. I reached out to Nicole when I was…read morehaving difficulty with a large bank executing on an appraisal. Nicole responded within a day to lock-in a competitive rate and provide visibility to appraisal milestone dates. She and her team worked evenings and weekends to keep the lending process on track, they were prompt with communication, milestone status, and acted quickly to address lender requirements. As a result of Nicole and her team's efforts, I closed on my Tahoe dream home yesterday during difficult COVID constraints. If you need someone that can get the job done, call Nicole.

These are scammers collecting information (requests the SSN number by phone? seriously?! Christine…read moreis a rude woman - strange for a financial company). After reading the reviews here - I realized that these are scammers. 0/10 I do not recommend

When I called to ask to stop sending me things in the mail and be removed from their mailing list I…read morewas hung up and the lady was so rude! on and ignored two other times I cannot get these people to leave me alone and I never even inquired about a loan from them or anyone ever. this is a poor excuse for a company and their blatant harassment is sure to get them sued soon!

Very slow responding to our emails and phone calls when we were buying our house which was…read moreincredibly frustrating. I don't think I would use them again.

If you are looking to get things moving this is not the mortgage company for you. I spoke to Andrew…read morea few times. Explained my situation. He gave some insight into the current climate. Also knew my timeline - 1031 exchange, trying to put an offer in, needing a pre-approval etc. submitted all my paperwork on July 9th. It's now July 18th and I haven't heard a word from him. If you are looking for someone who is responsive Andrew is not your guy I'm afraid. Knowledgeable but poor communication and timeliness.