I hate leaving bad reviews, but I had to tell everyone about the worst plumbing experience ever had…read morewith...Sloggy Plumbing.
I had two small leaks under two different sinks. One was due to an icemaker connection. One was due to a fitting under another sink to the cold water.
The part to repair the leak under the sink to the cold water, at Home Depot is $12.
To repair the line that went to the ice machine, required the pipe being cut and fitted with a pec pipe clamp with a new cold water connection. Both parts under $35.
To do this, you needed to turn the water off at the main. Literally taking under five minutes to turn the water off and let the water drain in the sinks so that there was no water to leak while the repair was being done.
I had to make a doctors appointment, and had asked for a 30 min heads up in order to be able to figure something out. He showed up quickly and gave no warning as I was walking out the door for the appointment ( my wife was off and would help me).
If you know how hard it is to make an appt with a doctor, you know the frustration.
I had to reschedule and miss my appointment as my wife would have been bulldozed by the BS.
This appt was the reason I was off.
The person who showed up at my door, said that no one ever told him to make that phone call.
He was friendly and I was friendly.
I noticed his boots were dirty with dried mud. I did not ask him to remove them. He should've worn booties, which most repairman carry with them when they enter a home. It's just common courtesy.
I was told it would cost $85 for them to make the repair call, and the $85 would be applied to the repair cost.
The plumber that showed up gave me a quote of $250.
It was excessive, but I was stuck.. and that's the position we were in.
Either you pay $85 for nothing or you pay $250. It's almost like ransom.
When I asked him if there was any movement in the price, to a reasonable $200, he said no. He didn't even want to make the call.
I had to agree to it because it was a waste of time and I needed to get to my appt.
When he wrote up the agreement, it was $360 now.
I said how could that be $360? We were just talking about $200, and we had already agreed to $250?
When I looked at the work order, he had incorporated the $85 service fee on top of the 250, and the charges for the parts, which were exaggerated to bring the total to $360.
When I caught the "error", I said I thought the $85 was supposed to be added towards the price of the repair.. if I did the repair?
Then he played dumb, well let me call in and find out. And they brought it back to $250 all inclusive.
Again, his response was.. I didn't know, no one told me. That's the second time he said that to me in the same conversation.
How could you not know that there is an $85 fee that goes towards the repair when that's your job to know that?
I never once raised my voice to that man, and I specifically said to him ...I don't blame him for the crazy pricing.
Settled, I signed the agreement for the work at $250. And THAT was ridiculous.
He had to go to the store to buy the parts at Home Depot.
Which I find quite hard to believe that as a plumber you don't have basic things inside of your truck.
I WAITED 2.5 HOURS FOR HIM TO RETURN.
I had an appt that I had to get to ...and I would now miss it because of their childish game of NOT COMING BACK while having me waiting 2.5 hours.
NOT EVEN A PHONE CALL!!
I called the "company" several times. No one picked up the phone purposely, as it's a cell phone business.
I finally sent a text to the owner that I was leaving negative feedback.
His response was, they decided not to do the repair, because of the way I treated the repairman.
Imagine...a $110 mistake on top of an already outrageous quote, Then GHOSTING the client after being caught ripping them off... "accidentally".
Why was I being punished for their "error"?
They were caught trying to cheat me and were mad they got caught!
It seems that ripping people off has become the norm for lots of trades. There's always a scam it seems.
I WOULD NEVER recommend Sloggy Plumbing to anyone.
I did not embellish anything. I related EXACTLY what happened to me.
Can you imagine a business being so unprofessional as to just disappear in the middle of a job that they signed onto?
They left the cabinet doors open, lights on, and they left a person waiting 2 1/2 hours!!
If you use Sloggy Plumbing ...you are taking a gamble. They're a joke!
STAY AWAY FROM SLOGGY PLUMBING...Find a respectable and honest plumber that will treat you right.