I usually have a great experience here with customer service, however today was a different story…read more Mike helped us at the counter as we were checking out. We had a return to make and when asked what was wrong we were ignored. When it came time to pay our receipt was thrown on the counter and our change from payment was haphazard handed to us. No eye contact. No customer service, just a lack of respect really. We even had to bag our own items. Upon coming to the register the clerk was sitting on the opposite counter looking at his phone, so using the excuse "I was busy" wouldn't be a good one. Truly do not do this kind of thing often but disrespect and laziness isn't going to get you far in life.

From the owner: Harbor Freight Tools is the leading discount tool retailer in the U.S. selling great quality tools…read moreat "ridiculously low prices" in stores nationwide. Harbor Freight Tools stocks over 7,000 items in categories including automotive, air and power tools, shop equipment and hand tools. With a commitment to quality and a lifetime guarantee on all hand tools, Harbor Freight Tools is a favorite of automotive and truck repair shops, government agencies, schools, manufacturers, contractors and tool enthusiasts who want top-quality and great selection and value.

We purchased a Traeger Grill about two years ago and also added a front prep tray to it to set pots…read moreand pans on, etc. Well, for the life of me I couldn't get the tray to mount on it! The Store Manager, Ed, was making some other deliveries in our area and made an extra stop to help me get this done to save the day! Kudos! Much appreciated!

If you enjoy being embarrassed in front of other patrons for daring to return more than one item,…read moreWestlake Ace Hardware in Washington, MO is the place for you! The older female manager is rude. I recommend you take your business somewhere else where you are appreciated as a customer.

Jason was wonderful. He loaded 15 bags on mulch for us in the rain. Thank you Jason for being a…read moregood sport about it

I have had nothing but problems with Lowe's for the past year, or so. Over the past 15 years I have…read morespent many, MANY tens of thousands with them and have suffered with error after error, and very bad outcomes. The latest has to do with a ceiling fan. I bought the fan and paid for install, and they jacked me around with multiple install dates several times before ultimately cancelling my install all together. Not the level of service I expect. Can they not find anyone to instal a fan? It's an easy job that I could do if I so chose, but I prefer not to do so. Add this to the multiple nightmares we've had dealing with them for windows, window coverings, counters, and many other tasks, and I've finally had enough. I'll shop Home Depot going forward.

Great place to find almost any type of tool or outdoor needs-…read moreFarm @ Ranch Supplies, etc. I can literally go on & on! Love this place!

The nursery last year was a bit on the high side and was lacking in a lot of variety. But, that is…read morethe only complaint I have about this store.....well, they could fix the automatic doors, but I get it. That being said, they carry a wide variety of items that I've needed in the past. The staff is friendly, but not pushy or bothersum. They have the best and cheapest bird seed around and they have a great area that fixes your chainsaws. This past year I was having a problem with moles and the regular traps weren't doing the job.....Charlie's had in a new trap that worked great! If I have the the time, this is the hardware store I use in Wentzville.

Their customer service was excellent. I had just came from a different lumber store where there was…read morepoor customer service. Not only that, the lumber store that I came from was going to charge me $5 per cut for plywood that I wanted to cut into strips and I was told it would take an hour to cut the wood. At John Hall Lumber, I was greeted when I walked in and was asked if I could be helped. I was not given any additional charges for cutting the wood and the wood was cut in 10 to 15 minutes and they brought it out to my van and loaded it up for me. I was so relieved to find a place like this after the experience at the other lumber store.

I hate to point this out but today I made a cash purchase of $39.26. I gave the clerk a hundred…read morethen realized I had a pocket full of change. I tried to give the girl the 26 cents but she'd already keyed in the $100 I tendered and claimed she couldn't change it and apply my 26 cents. What is wrong with these kids? If your job is working at a cash register, you should be proficient in making change with or without the display on the register.

Never have what you need, employees are incompetent and outright rude to answer the simplest…read morequestion and their pricing is the worst. I grew up on a farm where my family would get excellent service from Buchheits. Those days are long gone and we've spent our last dollar there. Ill drive a country mile out of my way to spend our money at their competitor's!!

Great local hardware store. Workers there are always friendly and helpful. Nice to have a store…read morenearby you can depend on.

They changed their the store hour but did not have the insight to update their webpage. They were…read morethe best when they were in St. Charles years ago but now they seem to be the autozone of hardware store. Not worth the drive may as well go to the big boxes.

So many different things for the home and so many clothes for so cheap! Love this store! I could…read moreshop here every day.