Angelique D.

Let's start with the good: I was able to call in the morning and make an appointment for a few hours later. My nail tech, Annie (who mentioned she had only been working there a few months) was extremely nice. The place was very clean and organized! That's always a good sign. Here's where this place falls really short IMO. The owner needs to bring her A game. I went on a Friday afternoon and was there between 3:30 and 5:30 and during that time there were only 1 - 2 other customers in the salon. On a summer Friday that's unusual for a nail salon and this was probably the first hint that something is amiss here. The temperature outside on the day I went was 93 degrees. Inside the salon it felt like it was 85 degrees at least. I was dying. All the nail techs were wearing masks except for mine because she told me she was too hot herself. There was zero air circulating inside. My nail tech told me she'd let the owner know in the morning that it was too warm inside the salon and the owner didn't want to hear it and chose to do nothing. Lovely. The owner and other nail techs are all clipping portable fans to their nail supply carts and when they work on customers they have their little fans pointed at them to cool themselves down while the customer melts. Please, for the love of all things holy, think about the customer experience and turn the AC on/down! Or put fans inside the salon for everyone's benefit and comfort. The mani/pedi massage chairs are comfortable to sit in so long as you're not expecting to actually use them. The massage chair, even on its lowest setting of "soft", is extremely painful and hard on the body and will have you calling your chiropractor on the way out the door. I don't have two hours to spend getting a basic mani/pedi. That service should be completed in an hour. It just took too long with only one person working on me. During my two hours there I tried to watch the one tv they have playing on the far opposite side of the salon but couldn't follow anything because closed caption wasn't on. When I mentioned the need for CC to my nail tech she said she was just too busy all day and hadn't had time to turn it on (even though she was sitting hanging out in the back room when I arrived and there was only one other customer in the salon). Even when she was done working on me it did not get turned on. They simply don't care. After spending $74 on a basic mani/pedi (including 20% tip) I walked out right past the owner and didn't get so much as a "How was your experience?" Or a "Thank you!" Or even a basic "Goodbye!" Or "Have a good evening!". Zero customer service. If you want a new customer to return don't just do nothing. The service and atmosphere on its own won't be enough to earn repeat business. When I go to a nail salon I'm paying for the experience as much as the service itself. I want to relax and be pampered for an hour. This wasn't it. Will be going back to my consistently good experience at Bluegrass just down the street where they know how to treat customers and keep them coming back. Hopefully Plush will see this feedback and take it to heart and figure out their areas for improvement so that they can do better going forward. I was told ownership has changed there in the last couple years so that might explain why there are so many positive reviews from the past.

Stephanie V.

This place is amazing! Kelly did my nails & she did a great job. She also gladly put up with my indecisiveness & was willing to help me pick a color, lol. The salon itself is nice & there's lots of chairs to accommodate you. There's a nice waiting area & tvs/music. They have a TON of color & style options & are very trendy (keep up with the current trends). The pricing is reasonable & the nails have held up & are very high quality. I only got my nails done but will definitely be back for their other services!

Christina R.

My young daughter, sister & I went here last night. We got spa pedicures with gel polish and manicures with powder/dip in gorgeous colors with fall themed nail art designs. Not only did they get all 3 of us in (& without an appt.) & during busy evening hours but they did a great job!! The staff took the right amount of time, didn't rush through the services but didn't take too long either. Their employees are friendly & professional, highly skilled but not too expensive, open and upfront about pricing (& didn't try to pressure us into getting extras/upgrades$). We will most definitely come back soon but next time we will make an appointment.

Phong T.

Talk about a pristine, chic, and modern nail shop! A friend of mine and I visited Plush on a Monday afternoon. Upon entering the nail bar, the staff was very friendly and attentive. We were offered beverages of choice: water, wine, or beer. Yes, please! The wait time wasn't too long although appointments are recommended for busier days such as the weekend. My friend and I both got manicures and pedicures done. For the pedicures, there are three services available: regular, deluxe, and plush special (I forget exactly the names of each service, but prices vary). We both chose the deluxe, and it was one of the most relaxing pedicures ever received. Plush uses high-quality products for the skin and incorporates massage therapy. The pedicure was excellent! Also, my friend decided to get SNS nails with her manicure. Plush offers a variety of colors to choose from; trendy and fashionable. We both were very pleased and definitely would recommend the service here to fellow friends and family. I'll be visiting soon! Thanks for an enjoyable first experience Taylor and Stephanie!

Alyssa C.

I've been wanting to try this place for a while after seeing positive yelp reviews since it is close to home. I typically go to another spa nearby for SNS. The staff here is very friendly and they have a nice color selection, but the quality of their services and the experience are not worth the price. The pictures posted on yelp make the spa seem a lot brighter than it actually is and that they cater to a more upscale clientele. However there were a few things I noticed during my visit that bothered me - the massage chairs have limited settings (the vibration setting is so loud I just turned it off) and have a weird metal tray on them like you are sitting at a dentist office, the aprons worn by the staff were dirty, and they were playing a kids show on their tv. Don't get me wrong I love kids, but I have enough kids stuff at home and could use a break from it when I'm having "me time." Now on to the actual pedicure and SNS nails. I did the deluxe pedicure which I thought was on par with others that I've gotten for the price. Unfortunately the SNS nails are the worst I've ever had done. The color is extremely uneven and the top coat is so thick and uneven that they still look wet. I called after leaving to let management know that the SNS technique is not up to par with others in the area and they of course offered to fix the top coat. Unfortunately I don't think I will return to have it done because I feel like I've already spent enough of my time there and I won't be going back in the future. Long story short $80+ worth of disappointment. If you're looking for cheap and good SNS there is one a mile up the street on Alpharetta Hwy. If you're looking for a great experience/ambience and services try the nail salon a mile away off Marietta Hwy.