This is the worst bank and or federal credit union I have ever been apart of. They don't respond…read moreto your emails to customer service they also have the worst grace period and they constantly will confuse me. Like sometimes I pay a few days after my due date then I will show on my account the money has literally processed onto the account like not pending and then I'll get an email 3-5 days later says I'm Past due and you login and your and it is current. It's just not as user friendly in general it logs you to like another website to view statements etc. As someone that has literally 10 car auto loans currently at this moment this is by far the worst just to deal with in general I would never work with them again. Plus they aren't in my area of western Pennsylvania so you can't physically visit.

I've banked at Members 1st Credit Union for 20 years. They are much better than banks. They pay a…read morehigher rate on CD'$ than any bank. They are a little backward for businesses. They don't do International money transfers very well. Had to keep my account with PNC for that.

Stupid policies. Can't sign over checks to another person. Absolutely insane. Both parties were…read morepresent.

The tellers at Penrose provide great service each time I visit. If I have any issues, they help to…read morecorrect them.

I am so surprised that this WF branch is still open given the current banking environment and the…read morepoor customer performance of this branch. The Manager, believe his/her first name is Steven-George (or some hyphenation like that) is a failure.

Love this bank. They treat me like familyread more

Always excellent service at Navy Federal Credit Union. I'm a Navy Veteran and have had a NFCU…read moreaccount for more than 30 years. The only drawback is that I have to stop and get a visitor's pass. It's extra time you have to plan for.

Lightning fast service to get a car loan in case I decided to go that route during a car purchase…read more I also appreciated my loan officer's advice on which percentage made sense to use financing for. Great customer service and great rates too.

Horrible customer service from snobby self important staff. I went in there to ask if they had any…read moredollar coins. After waiting for 5 minutes because the only teller was tied up with what I assume was a manager, another teller showed up only to tell me I needed to have an account there before I could exchange currency. Why would anyone bank there with such poor customer service is beyond comprehension.

After 13+ years and three separate but equally frustrating issues with Member's 1st, I am DEEPLY…read moreregretting our time with y'all. I have spent no less than 14 HOURS trying to resolve what appear to be some VERY SIMPLE issues. And instead of someone taking ANY accountability and following up with me when they say they will, I am forced into a vicious cycle of starting over at the Customer Service level, having to explain some very complicated scenarios over and over and over again, only to have things escalate as far as the next supervisor who "notifies the e-commerce or IT department" and will "get back with me in 24-48 hours." This has been going on for a solid two YEARS. And, has the ability to effect both our finances and our credit. When I ask, in the moment, to just please transfer me to someone in IT, I've been flat out refuse, despite the fact that one of the issues has been ongoing for more than two years and our records should indicate the HOURS I've spent trying to rectify a situation that Members 1st doesn't seem to give a hootenanny about. I literally sat in one of your branches with Niki Zink, for THREE HOURS last month, trying to get things resolved. And left there with the same "waiting to hear back from our e-commerce/IT department," and "I'll call you in the next day or two." AND NEVER HEARD BACK FROM HER. I called the number on "Niki's" business card, two days ago. When the automated system asked if I had an extension for the person I wanted reach I said yes. Then, the automated system asks me for the name of the person I want to reach. Me, "Niki Zink." System: We have three people your search could match. Are you looking for ____________. Me: No System: Are you looking for _____________. Me: No. System: Are you looking for _____________. Me (screaming in my head: I HAVE AN EXTENSION!!!) Me to the system: No System: TRANSFERS ME BACK TO THE SAME CUSTOMER SERVICE DEPARTMENT WHO CANNOT HELP ME. I'm now forced YET AGAIN, to explain the EXTREMELY CONVOLUTED situations to a CS rep who PREDICTABLY CANNOT HELP. Who then transfers me to a Supervisor, who I AGAIN HAVE TO EXPLAIN A VERY CONVOLUTED scenario to, WHO ALSO CANNOT HELP ME. Who then tries to find "Niki Zink" in your system AND CAN'T because she is in their system as NICOLE. ‍‍‍‍‍ But her business card says Niki. But, I mean, WHY BOTHER PUTTING THINGS ON A BUSINESS CARD - like the name your company uses to locate you, OR YOUR EXTENSION when your automated systems ask if you have an extension AND THEN NEVER GIVE YOU THE OPTION TO INPUT SAID EXTENSION? You people are utterly ridiculous. So now, the Supervisor "finds" Niki, but not really, because she is gone for the day. But sends a messsge to the Branch Manager, Jimmy. Who is supposed to be free after 1PM. Jimmy calls and leaves me a message at 4:54PM saying that he will talk to Niki tomorrow (yesterday) and will find out where she's at with my inquiries, and one of them will get back to me. News flash: I know EXACTLY where Niki is (or isn't) with my inquiries. I heard nothing from Jimmy or Niki yesterday. I received a phone call this morning from Niki, clearly needing a refresher on the issues at hand. And guess what? She is "still waiting to hear from the e-commerce/IT department, from our conversation 3+ WEEKS ago! Shocker, I know. Two best parts: 1. One of the major issues that has caused such a TREMENDOUS problem is that Member's 1st ILLEGALLY granted me access, on my e-commerce login, to a Visa Card THAT DID NOT BELONG TO ME. AND, AFTER DISCOVERING THE PROBLEM, THEY NEVER REMOVED THAT ACCESS. FOR TWO YEARS. It wasn't until the Visa Account was closed that my access to it was also removed. Niki told me on the phone today, that it is a glitch in their system they are aware of. Um. WHAT? So, you're aware that the glitch exists - and have been for TWO YEARS. But, your customers' confidentiality and privacy just isn't too high on your priority list? Oh. Okay. 2. Me: Just so you know, I wasn't trying to circumvent you, when I called on Wednesday. (I went on to explain the stupidity of your automated maze.) Her: Oh. Yeah. I've had other customers complain about that. I shouldn't even be in their system as Nicole. My real name is Elizabeth. I just go by Niki. What the actual Member's 1st?!?!? HOW is this nightmare of a credit union "Harrisburg's Best?!?" Harrisburg! Raise. Your. Standards!! I'm writing up a very detailed report and sending it to the NCUA, the Attorney General's Office and the BBB, for good measure. In the time I've wasted trying to resolve your ILLEGAL ACTIVITY FOR YOU. I could have opened all EIGHT of our accounts elsewhere.