What a delightful experience I had a terrible time at PCN bank only minutes prior to walking…read morethrough the door, couldn't get help at PCN despite there being several people there and zero customers. I immediately went to Prairie State Bank & Trust and they made it all better! Alyssa helped me immediately and I was done in under 20 minutes. She took my info, set the account up, explained the paperwork, and not once did I feel rushed or overwhelmed (or like I was a bum for wearing work clothes). The entire time she was very professional and sweet. The building itself is nice and clean (even the parking lot was spotless lol). My butt should have listened to my mom and gone here first! Thank you Alyssa and Prairie State Bank & Trust for taking such good care of me after PCN failed miserably.

From the owner: Prairie State Bank & Trust has the size, and products and services to meet your growing needs, and…read morewe remain fully committed to the high level of customer service derived from our community banking roots. This unique combination gives rise to our slogan: Progressive Banking, Traditional Service. Prairie State Bank & Trust is fully owned by American Central Bancorporation, a family-owned bank holding company. American Central Bancorporation and Prairie State Bank & Trust are committed to community banking for the long term. We intend to continue to differentiate ourselves through exceptional service, innovative ideas and flexible loan and deposit structuring to not only meet, but exceed your expectations.

Everything goes well. It's always a good experience working with them. I actually use the one on…read moreUniversity in Urbana.

My mother was a member. She passed and the customer service in helping us to close her accounts and…read morepay her bills was less than 1 star. They put us through so much hassel, and would not give us information even with a death certificate on file, they sent her mail saying she broke a contract by not paying a loan. After working with multiple people and facing the same horrific service by all, we find out....she had insurance on the loans the entire time and we were beneficiaries to it! 4 employees missed this, ignored our attempts to pay, would not help us in anyway other than to send, in my opinion, inappropriate mailings all while they were paid. Disgusting. I am pulling my direct deposit, and everyone we know is done with them. This is ridiculous.

never issues. Chase has been there for me for years. Problems no I have always felt my money was…read moresafe in chase! if i have questions they answer them in Justice IL, Tinley Park/Orland and in rantoul

This is the worst bank on the entire planet. Do not do business here. If you do, you will be…read moresubjected to extremely poor customer service by poorly trained employees. I mean this place is the worst of the worst.

Very poor service. Ladies at the counter were rood and uninformed…read more I used this bank as a shared branch due to my bank being closed today. Went through drive thru where I explained my situation and let them know I didn't have my account number. They assured me that I was fine. Signed the check and then was immediately told I needed my account number. Now I have a signed check. I called my wife, finally get the info. I bring it in where I am then told that shared branches won't cash checks. As I began to get pretty upset and explained everything I had been through, she simply smirked with a little laugh and said "sorry" turned around and walked away. This bank sux.

Very personal service, I've attended their annual meetings and their finances are very strong.read more

Nick and his entire staff at First State Bank of Forrest are fantastic! From the time you enter…read morethe doors they go over and above with friendly professional service that is hard to find any more. Highly recommend this bank to anyone.

From the owner: Full service bank serving the needs of residents in and around Mahomet, IL. We provide excellent…read morecustomer service and offer an array of deposit and lending products. Stop in to see our open floor plan and get to know us today!

If you have put John Peck on as an employee, then you've got to be a good bank. So glad for y'all…read more Sissy

My rating is just average. I'm looking to join a new bank, and was hoping that the website would…read moregive me enough information to understand HOW the various checking account options work. Does this bank charge for mobile deposits (checks made out to me deposited via the app)? ever? always? Does it charge for any other kind of digital deposit (paypal, venmo etc)? I can't figure it out - it's like they don't really want me to know about how their accounts work. Sadly, this is likely to mean that I don't find out whether it's good to bank at First State. I'm not going to gear up to switch banks unless I can find one who still has what mine used to have before it was acquired by a bigger bank. I know websites take work, but building a static page that really lets folks know about the accounts the bank offers is NOT hard. Disappointed,.

Setup a meeting 5 days in advance with commercial lender Jason Eyeman. Showed up a little early…read moreand checked-in with the front desk clerk, then sat and waited for over 20 minutes. Then I asked the clerk if Jason knew I was there and she said "oh, he's out to lunch". Thanks for letting me know. Between waiting and taking time off/driving, an hour of my day wasted.

I don't have an account with this bank, but I went to the Urbana branch on Springfield Ave. in…read moredowntown Urbana to find out about the foreign currency exchange at their bank. The teller I talked to sounded impatient with me in explaining their service (her tone of voice, no smile, ways of answering, for example). She wanted to know if I'd be opening an account just for the currency exchange. If so, they "don't do that," she said. Again, the way she talked to me sounded like "looking-down-on-you" or "are-you-just-taking-advantage-of-us" to a potential customer because I was willing to keep the account for some time (to which she said, "ok"). She's supposed to be a supervisor, as the sign at the counter suggested. Her rather straightforward, no-mincing-word-talk sounded like this bank just wanted to make money, not to nurture loyal customers. I don't recommend this bank.

We refinanced our mortgage with Joy Chapman at INB and we were amazed at how painless she made this…read morecomplex process for us. Joy is a knowledgeable professional and easy to work with - she worked hard to help us find an amazing rate and make the refinance process easy. We are very appreciative for Joy's expert guidance and knowledge of the mortgage industry, her attention to detail in helping us gather all of the necessary documentation, and her efforts to make everything as convenient as possible for us. We highly recommend Joy Chapman and INB to anyone in need of mortgage services.

From the owner: At INB, we are more than finances – more than a loan calculator or a credit card. Our goal is to…read moreassure our community is strong and that each of our customers lives a financially sound life. To do that, we offer mortgage loans, checking accounts, savings accounts, and even tax services and wealth planning. We even provide custom solutions to businesses and municipalities through our Treasury Services team. We're even home to the largest remittance center in downstate Illinois. We are stability, peace of mind, and commitment. At INB, we are a community.

The manager come and helped me out very…read morefast/////////:::::::://////////////////////////////////////////////////////:::::::://////////////////////////////////////////////////////:::::::://////////////////////////////////////////////