What a delightful experience I had a terrible time at PCN bank only minutes prior to walking…read morethrough the door, couldn't get help at PCN despite there being several people there and zero customers. I immediately went to Prairie State Bank & Trust and they made it all better! Alyssa helped me immediately and I was done in under 20 minutes. She took my info, set the account up, explained the paperwork, and not once did I feel rushed or overwhelmed (or like I was a bum for wearing work clothes). The entire time she was very professional and sweet. The building itself is nice and clean (even the parking lot was spotless lol). My butt should have listened to my mom and gone here first! Thank you Alyssa and Prairie State Bank & Trust for taking such good care of me after PCN failed miserably.

From the owner: Prairie State Bank & Trust has the size, and products and services to meet your growing needs, and…read morewe remain fully committed to the high level of customer service derived from our community banking roots. This unique combination gives rise to our slogan: Progressive Banking, Traditional Service. Prairie State Bank & Trust is fully owned by American Central Bancorporation, a family-owned bank holding company. American Central Bancorporation and Prairie State Bank & Trust are committed to community banking for the long term. We intend to continue to differentiate ourselves through exceptional service, innovative ideas and flexible loan and deposit structuring to not only meet, but exceed your expectations.

Worst bank EVER!!! They give you nothing but problems when…read moreyou are trying to dispute anything that is coming out of your account, but when there are things that are actually supposed to be coming out of your account they shut your card off and flag it as fraud.. bull!!! I am so over this bank!!!

Student banking experts who strive to make your banking experience easy and more convenient all…read morewhile delivering 5 star service!

Everything goes well. It's always a good experience working with them. I actually use the one on…read moreUniversity in Urbana.

My mother was a member. She passed and the customer service in helping us to close her accounts and…read morepay her bills was less than 1 star. They put us through so much hassel, and would not give us information even with a death certificate on file, they sent her mail saying she broke a contract by not paying a loan. After working with multiple people and facing the same horrific service by all, we find out....she had insurance on the loans the entire time and we were beneficiaries to it! 4 employees missed this, ignored our attempts to pay, would not help us in anyway other than to send, in my opinion, inappropriate mailings all while they were paid. Disgusting. I am pulling my direct deposit, and everyone we know is done with them. This is ridiculous.

Setup a meeting 5 days in advance with commercial lender Jason Eyeman. Showed up a little early…read moreand checked-in with the front desk clerk, then sat and waited for over 20 minutes. Then I asked the clerk if Jason knew I was there and she said "oh, he's out to lunch". Thanks for letting me know. Between waiting and taking time off/driving, an hour of my day wasted.

I don't have an account with this bank, but I went to the Urbana branch on Springfield Ave. in…read moredowntown Urbana to find out about the foreign currency exchange at their bank. The teller I talked to sounded impatient with me in explaining their service (her tone of voice, no smile, ways of answering, for example). She wanted to know if I'd be opening an account just for the currency exchange. If so, they "don't do that," she said. Again, the way she talked to me sounded like "looking-down-on-you" or "are-you-just-taking-advantage-of-us" to a potential customer because I was willing to keep the account for some time (to which she said, "ok"). She's supposed to be a supervisor, as the sign at the counter suggested. Her rather straightforward, no-mincing-word-talk sounded like this bank just wanted to make money, not to nurture loyal customers. I don't recommend this bank.

If you have put John Peck on as an employee, then you've got to be a good bank. So glad for y'all…read more Sissy

My rating is just average. I'm looking to join a new bank, and was hoping that the website would…read moregive me enough information to understand HOW the various checking account options work. Does this bank charge for mobile deposits (checks made out to me deposited via the app)? ever? always? Does it charge for any other kind of digital deposit (paypal, venmo etc)? I can't figure it out - it's like they don't really want me to know about how their accounts work. Sadly, this is likely to mean that I don't find out whether it's good to bank at First State. I'm not going to gear up to switch banks unless I can find one who still has what mine used to have before it was acquired by a bigger bank. I know websites take work, but building a static page that really lets folks know about the accounts the bank offers is NOT hard. Disappointed,.

Very poor service. Ladies at the counter were rood and uninformed…read more I used this bank as a shared branch due to my bank being closed today. Went through drive thru where I explained my situation and let them know I didn't have my account number. They assured me that I was fine. Signed the check and then was immediately told I needed my account number. Now I have a signed check. I called my wife, finally get the info. I bring it in where I am then told that shared branches won't cash checks. As I began to get pretty upset and explained everything I had been through, she simply smirked with a little laugh and said "sorry" turned around and walked away. This bank sux.

Very personal service, I've attended their annual meetings and their finances are very strong.read more

Went thru the drive up was told I had to come inside to cash a check. Went inside and there was…read more10 people in line and only two people working those areas. Thanks for taking my whole lunch hour to get a check cashed. Great customer service not!!!!!!!!

It's pretty hard for me to give any financial institution a 5 star rating, but I've been to enough…read moreand handled enough financial matters that I know that Busey is probably the best around. I've researched mortgage prices for myself and others numerous times and Busey has, without exception, been the cheapest place in town for the last 10+ years. If you need a home loan I'm not aware of a better option. I've also held several personal and business accounts at Busey and while I have had problems now and then I know from experience that Busey is more forgiving in most issues than other banks.