This spot is kinda hidden due to recent traffic patterns and construction…read more The staff was friendly and made this pretty simple once I found out location. It was clean and nice inside also. I'll be waiting for my to go coffee the next time I stop in !

On Franklin Street, you'll see food, coffee, galleries, and bars. But what you might have missed…read moreis the new face in town : Fifth Third Bank. They might be new to Chapel Hill but they've been around for 160+ years! I needed savings account for my son who is 10. It was going to be where he would deposit his own money. It's been a very long time since I've opened an account up but everything from start to finish was seamless and secure. Mr. Carr went to great length to introduce me to staff as we passed by them (which made me feel more comfortable) instead of just rushing me into some office to take my information. This branch really got to know me as a person and not just as account number. If you want personable and professional give this branch a chance. PARKING: there is shared parking all around the building as you pull in. Handicap accessible to the left of the building and a bike rack in the front. SEATING: I counted 3 designated areas where you can sit comfortably- coffee bar, side area, and front entrance. ATM: inside the first set of double doors to the right is an ATM. During business hours anyone can use them. But banking members can use their card after hours since its locked. HOURS: only closed on Sunday and traditional banking holidays.

We live in between two CFCU locations and alternate between the two depending on where else we're…read moregoing. Pulling in and out of this location can be tricky since there is no direct entrance, you have to drive around other businesses. Remote teller access on a Saturday is nice, something our local BB&T branch never offered but I've also found that using your ATM card to gain entrance can be iffy. If it doesn't work, try swiping it at different speeds until you gain admittance. We much prefer credit unions to big banks since they are not all about profits and shareholders, and offer better banking products.

Very happy with service with every visit. Knowledgeable staff. Incredibly happy that they have a…read morecustomer service phone number that you can reach anytime day or night and even weekends. My other credit union did not offer this great feature. However I believe the address is incorrect for this office, the picture of this office is in Durham, NC which is the one I currently visit on a frequent basis.

Fell in with these guys because I was going to school and my grant money came to this card, so I…read morestarted using it as my primary and only bank afterwards. I have 17,000 dollars in my account, and owe 3000 to the IRS. I cannot pay them because First Carolina won't let me access that much of my own money at a time. I am currently driving one hour from my mountain home right now to open a bank account at a REAL institution so I can transfer that money out of their hands.. which they have no problem doing all at once, it's only when it helped me that it became a problem. Not to be trusted.

Jason and Michelle have been excellent to work with for several of my businesses!!! Highly…read morerecommend! Sincerely Steve Gillooly

We wanted to move away from the BIG banks and after some research, Towne Bank seemed to fit the…read morebill. We made an appt to open a new account. Our banker, Christine was absolutely fabulous !! Friendly and helpful - you could not ask for anything more. We opened the account quite easily. The tellers, there were 2, were so friendly. It was great to see their smiling faces. I will set up online banking and who knows -- maybe this will be our ONLY bank sometimes soon. Stop by and see them -- you will be glad you did !!!

From the owner: TowneBank opened in 1999 and is now one of the largest banks headquartered in Virginia. Founded in…read moreHampton Roads, locations now stretch from the coast to Richmond and central Virginia, and in North Carolina from the Outer Banks to Charlotte. Our bankers can help you with both business and personal banking services. Along with our talented and experienced bankers, the Towne family of services includes mortgage, insurance and investment specialists who can help you with all of your financial needs. Throughout our growth, we have never lost sight of our roots: local decision-making, community leadership, volunteerism, philanthropy and a culture of caring.

Something new I learned from visiting this Bank of America location: When depositing cash into an…read moreATM (at least, a Bank of America ATM), there isn't a dollar limitation, but there is a physical cash money paper limitation. If I recall correctly, the drive-thru ATM told me to not insert more than 74 bills. I took half my stack, inserted it, and had no problems. The screen updated and told me not to insert more than 50-something bills (again, if I recall correctly). I inserted the rest of my stack, but this time, the ATM spit the stack back out. It was kind of funny. The reason it spit the stack back out is because one of the bills had a small tear in it. I removed the torn bill from the stack and reinserted the stack. The ATM accepted the rest of the money. I counted the cash by hand beforehand. The ATM's count was accurate. The ATM accepted and counted the money fast. It was very convenient. On a Sunday morning around 10am, we were the only people on-site. This Bank of America location has two ATMs: one drive-thru (the one I used) and one walk-up (outside the storefront, facing the street). Someone drove onto the property behind us, headed to the drive-thru ATM, as we were leaving. This Bank of America location is open six days a week, Monday-Saturday, and is closed on Sunday. The ATMs operate 24/7. The property was clean and felt safe. This is known as the "Woodcroft" Bank of America Financial Center & Drive-Thru ATM. However, I think it's technically not within Woodcroft neighborhood limits, it's located just west of Woodcroft. Woodcroft Shopping Center with Food Lion is two driveways up the road. I had a good experience here and would come back for my physical banking needs.

I have been a B.O.A. member for around 20yrs. Today, my brother and I went in to have two documents…read morenotarized regarding my Aunt's (recently passed) estate. My brother does not bank at B.O.A.. As such, the bank was only willing to notarize my signature but not my brother's. It was clear that we were dealing with the loss of a family member; it was clear that we were brothers; but B.O.A. policy would not let this happen. That is what I was told by their representative at this branch. To tout so much 'customer service' as one of their strengths is not as true as they want you to believe. Being treated as nothing more than an account number isn't welcoming at all.

One of the worst banks in the triangle. The staff is horrendous and incompetent. After going to…read morethis location I've lost all hope with Bank of America and ended switching banks after 10 years. They have no idea what they are doing here.

Good ATM location. Not very knowledgeable inside staff. While I'm sure they can do most general…read morebanking tasks you may want to look to another location if you have questions or need to understand Bank of America specifics.

I made an appointment at this location using the WF app and I could not be more pleased with this…read moreservice. This eliminated waiting or worse learning I needed to go elsewhere for a notary. I needed a document notarized. The person helping me was polite and helpful. The process was quick and easy and since I bank with WF there was no change for the service. Check out the app if you need an appointment at any location it saves time.

I want to preface this review by saying my 1 star rating is not directed at my local branch…read more Everyone there is great and they are the only reason I still bank with Wells Fargo. By now everyone knows how Wells Fargo has treated their customers until recently by opening up accounts without their clients knowledge. If you believe them they have made amends and no longer do that. I just want to alert the public of another way their clients are being screwed. I have both personal and business accounts with WF. Last week I deposited a check from a client in the amount of $17,206.50. Normally even large checks clear in a day or two. I was notified that the check was being put on hold because of insufficient funds. I called my client and told them the news and they were surprised because the check had already cleared their account days ago. I was told on the phone by a customer service rep yesterday that I had to wait 5 days from the date of deposit (today) before I could make an official request that the money be credited to my account. Today I was told by another rep that the hold would be removed tomorrow and I told them that wasn't good enough. He then told me that the hold would be removed by the end of the business day today, "or first thing tomorrow morning". Now, I do want to say that in the past I have deposited larger checks than this one and never had to wait more than two days for it to show up in my account. But I'm wondering if this is just another way that WF has devised to take advantage of the "float" before making funds available to their customers. What really irks me is that I was told that the check was being held for insufficient funds when in fact it had already cleared my client's bank! It seems that WF hasn't learned their lesson and is still up to their dirty tricks. Think about it, if they randomly do that to a million customers a day the amount of money it makes for them. This whole episode was personally embarrassing for both me and my clients. In this day and age with electronic funds transfers, I can see no reason for withholding funds availability for more than 24 hours (other than putting more profit into WF's already bloated coffers)!

A super-hidden Wells Fargo Bank! So hidden that I thought they were out of business. Doesn't seem…read morelike a lot of people know about this location. I pretty much walked in to do my business and walked out in less than 5-minutes. Impressive, right? Also, great and friendly customer service!

I have never had a worse experience with a bank in my life than I have with the Wells Fargo branch…read moreat Barbee Chapel Road in Chapel Hill. They closed the commercial account of the small business I was working for without so much as a call or an email. Our team has been working as sub-contractors for the University for the past few months and when we tried to receive payment into our Wells Fargo commercial account we discovered it was closed. The staff at Wells Fargo said it was not possible to re-open the account again, we would have to open a new account. Since we are University sub-contractors, this will be a multi-month delay before we can get paid for work we did in December and January. The pandemic has already been difficult for me, my family, and my business and now Wells Fargo, through its actions, is delaying our paycheck by weeks and months. Wells Fargo in this location is only catering to the high end hedge funds and financiers in the area. If you are a small business, University sub-contractor, or just a Chapel Hill resident looking to open a personal account, you are not welcome at Wells Fargo nor at this branch. There are plenty of other banks in the area that would appreciate your business and would certainly offer you the courtesy of a phone call to resolve a problem rather than closing your company's account and screwing over all of your employees.

Sanga Poonia at the SECU in Chatham County recently helped me obtain an auto loan. Sanga was very…read morepolite, knowledgeable, and made the entire process easy and enjoyable. Everyone at that SECU location is always extremely helpful. I highly recommend becoming a member.

I have been a member of the credit union ever since I moved here almost 5 years ago and I am…read morecontinually impressed with the level of service I receive and today was no exception. I had a very large check that was an over-payment for my son's tuition that he needed access to immediately while away at school. Normally the bank would hold such a check for 3-4 days but upon request, the credit union made the funds immediately available for his use. The tellers are always pleasant and helpful whether I call on the phone or go in person. I do all my banking with the credit union. The only negative would be that they are not open on Saturdays but that just requires a little more planning on my part.