Customer service is terrible. Almost impossible to call and talk to a human being. Unable to get…read moreanything done in the bank without an appointment which can take days

This is one of my favorite locations. I practically know the entire team by name. They always get…read moreyou in and out in a timely manner. No fuss and no frills here. Even when there is a line, the team does a great job managing people to get them in and out.definitely worth the drive and the trip to this location.

This spot is kinda hidden due to recent traffic patterns and construction…read more The staff was friendly and made this pretty simple once I found out location. It was clean and nice inside also. I'll be waiting for my to go coffee the next time I stop in !

On Franklin Street, you'll see food, coffee, galleries, and bars. But what you might have missed…read moreis the new face in town : Fifth Third Bank. They might be new to Chapel Hill but they've been around for 160+ years! I needed savings account for my son who is 10. It was going to be where he would deposit his own money. It's been a very long time since I've opened an account up but everything from start to finish was seamless and secure. Mr. Carr went to great length to introduce me to staff as we passed by them (which made me feel more comfortable) instead of just rushing me into some office to take my information. This branch really got to know me as a person and not just as account number. If you want personable and professional give this branch a chance. PARKING: there is shared parking all around the building as you pull in. Handicap accessible to the left of the building and a bike rack in the front. SEATING: I counted 3 designated areas where you can sit comfortably- coffee bar, side area, and front entrance. ATM: inside the first set of double doors to the right is an ATM. During business hours anyone can use them. But banking members can use their card after hours since its locked. HOURS: only closed on Sunday and traditional banking holidays.

Long-time Member Concerned About Unusual Fees & Security Practices…read more I've been a Duke Credit Union member for 28 years. The branch staff are consistently professional and helpful, which makes these concerns even more disappointing. Security Concerns: A few years ago, I experienced account access issues and was surprised that customer service reset my password using only basic personal information (name, SSN, birthdate) without any additional verification. This raised concerns about their cybersecurity practices. More recently, an IT professional -- without any prompting -- advised me to avoid this institution due to cybersecurity risks, which aligned with my own experience. Unusual Fee Structure: Recently, I discovered I've been charged $5 monthly for nearly two years for an unused "bill pay service" that I don't recall signing up for. When I contacted them, they explained this is a penalty fee for not using their proprietary bill pay system - despite the fact that I have numerous automatic bill payments processing through this same account monthly. Additionally, I just learned that my son's account is being charged $1 for each debit card transaction, including digital payments through services like Venmo & PayPal. Industry Context: After researching these practices, I learned that such fee structures are highly unusual in the current banking industry. Most credit unions offer free debit card transactions and don't penalize members for using standard automatic payment methods instead of proprietary systems. Recommendation: While I've appreciated the personal service over nearly three decades, these practices don't align with typical credit union member-focused values. I encourage potential members to carefully review all fee schedules & compare with other local financial institutions before making a decision. I'll be filing formal complaints with appropriate regulatory agencies and unfortunately looking for a new financial institution after 28 years of membership.

Ive always received great service from DUFCU. Ive found their staff to be professional and…read morecourteous and their rates hard to beat! I had long established relationships with a commercial bank so have oly used then for the credit/borrowing products: car loans, credit cards and HELOCs.

A HUGE shout out to Juanita Mercado, Wells Fargo Northgate, Durham, NC for going above and beyond…read moreto help with an unusual request!!! She took the time to research and mission accomplished!!! Excellent Customer Service!!!

I like to do my banking on Saturday mornings. This is my go to Wells Fargo at the moment. It…read moredepends on the time of the morning, the lines can either be long or short. Most times, there's not a line if you show up at 9 a.m. when the bank opens. Anytime after 10 a.m. and you're guaranteed a line. The people are always kind. They greet you was a smile each time. I also like the diversity here. Everyone is treated equally.

I never thought I'd meet another bank I detested as much as Bank of America. But I've found it…read more First Citizens Bank. I've now been a customer for five years. I originally had several accounts at FCB, but I've slowly closed them one by one as I've come to realize they don't care about my business. Your only value in the First Citizens universe is to be mined for dollars. Go for a smaller bank, or even better an online bank, if you can make it work. These big banks are soulless wards of Wall Street. They will not do anything on your behalf. Look elsewhere.

From the owner: At First Citizens, building relationships with customers is at the center of all we do. We…read moreunderstand there is a right way and a wrong way to do business, and we choose the right way. If you're looking for a bank that cares about you, your goals and your future, come grow with us. Visit us at our Durham, NC branch or find us online.

One of the best and most friendly Wells Fargo in the area. It's always a quick in and out process…read morewith quality customer service. I am never pressured to apply for offers. The Wells Fargo team here always carry positive attitudes. Overall, I love the diversity here at this particular Wells Fargo.

The staff at the Morrisville branch are the most professional and service oriented bank personnel I…read morehave ever encountered. I have banked at Wells Fargo for years, but the Morrisville staff is by far superior to any other branch I've done business with.

I had one of the worst banking experiences I've ever had with Self-Help Credit Union. The level of…read moreunprofessionalism, both in the branch and over the phone, is unacceptable. After the merger with Cencap Credit Union, mistakes were made on the bank's end. Instead of taking accountability and working to resolve the issue, the representative I spoke with on the 1-800 number blamed me for their error, spoke to me in a condescending and disrespectful manner, and even threatened my credit over a mistake that was entirely the bank's responsibility. That is completely unacceptable customer service. Rather than treating customers with respect and empathy during a transition that has clearly caused issues, Self-Help Credit Union has chosen to dismiss concerns and make customers feel like they are the problem. Every interaction I had left me feeling frustrated, disrespected, and undervalued. If you're considering opening an account here, I would strongly encourage you to think twice. There are plenty of financial institutions that value their customers and know how to handle problems professionally. Unless you have very low standards for customer service and don't care where you choose to save or invest your money, I would avoid Self-Help Credit Union altogether.

I have been a member with this institution for 8 plus years. I initially attempted to establish…read morecredit by having my brother cosign on small loan with me. After paying it off successfully, on time/every time. I applied for another personal loan to continue a good credit history with the institution, which was approved and also paid off on time, without any late payments. Again, repeated the process, paid off on time each time. Now I've attempted to apply for a small($2500) loan and Self help credit union is denying it because they are requesting paperwork from veterans administration that they do not provide. They are wanting a letter that states that my Service connected disability pay will not decrease. Each office that I reached out to within the VA has said that the request is unheard of, and they've never had to give such information to a VET in order to receive a loan. The entitlement letter which they provide annually has always been sufficient for loans and that has been provided to Self help credit union. For the past 4 years, Self help credit union has received both my work direct deposit and also my Service connected disabilty check, yet they are requesting from me documentation that I receive them both. They have that proof in their own records in addition to the documentation showing my past loans that I have paid off successfully. I thank God that Navy Federal Credit Union has opened in multiple locations here in NC, in the Durham, Raleigh, Richland , Fayettville and Jacksonville areas just to name a few. Active military members and Vets please dont forget that NFCU is here for us unlike the service I have received from Self Help Credit Union. Even after speaking to the Regional manager,which has an attitude just like one of his employees at the Mangum Street branch in durham. Never willl I use self help for any purpose, due to its treatment of a person especially a disabled veteran. Kick Rocks Self Help Credit Union Persian Gulf War Veteran Miquell D Staten Dueces

The wait was horrible. While I had my 4mo in the parking lot with me. Ricky Murdlow is the most…read moreunprofessional person I've met. I will not be retuning to this location.

Very nice, new-ish location with ONE ATM. Don't come to this location if you're in a rush. You're…read morealmost guaranteed to wait a while. Especially towards the beginning of the month when everyone has to go to the bank. Another ATM should be added.

Update 2025: This…read morelocation used to be good and helpful but this past year has taken 180 degree and little faith. Not sure what happened with the Manager, Mark, but sadly turnover with staff. Yet, you keep Seth? Arrogant and cocky does not know banking and tells customers the wrong information and I even have it written down what he said! Seth ... shame on you! To daringly hold my 401k rollover check in your fingers daring to ask me if I still want it to be deposited! You should not give anyone financial advice as you are not competent whatsoever and to call out and the branch has no one else to assist? What? A poor excuse to call out and you do not look professional to handle large accounts and you are not investment savvy and to speak to me as to put me on a budget or allowance.....you are clueless! Mind your own manners and stop being disrespectful to account holders. As an account holder, you have lost my investment accounts and I will close the remainder of them based on the interactions this year. Next person that needs a personality makeover for customer service is Michelle. She is useless and my time is valuable, yet she spoke to me with blatant disregard and no respect. Fortunately NFCU 800# is helpful and aware of serious account services mismanagement at this local branch. I avoid whenever possible. I still have another bank so I can still manage liquidity. There are a very slim handful of helpful tellers. I do agree that staffing and coverage should be better. Whoever determines NFCU interest rates are terrible as I had to transfer investments to other banks offering greater than 5% interest when they change rates at the drop of a hat! The government has kept rates consistent only recently dropping .25%....I cannot wait to have my account make money with another firm!!!

R joy the staff At this bank, they make me feel like we're friends I just wish there was a closer…read morebranch closer to my house.

I met with Wensly at the Morgan St location and she was so patient and helpful, as well as a great…read morelistener. We opened a savings account in order to purchase a business CD. Everything went smoothly and numerous phone calls to Wensly were handled professionally and efficiently. We look forward to working with LCCU for many years to come.

The Carrboro branch has the most disrespectful employees. Do you guys talk to your own family…read moremembers that way? Do you realize how people are affected when you speak down to them? Have you forgotten your humanity? Your decency? The Raleigh Capitol Blvd branch is 180 degrees different. The workers are courteous, kind, helpful. We are all human beings. Please let's be respectful