I can't say enough good things about Shore United Bank. From the moment you walk in, you're greeted…read morelike family. The branch manager, A*, always greets me by name with a smile, which makes the experience so much more personal and welcoming. The drive-through is consistently fast and efficient, which I really appreciate on busy days. The tellers are friendly, helpful, and knowledgeable--always ready to assist with anything I need. What really stands out, though, is the care and attention from A*. They went out of their way to personally call me when I made a mistake on my account, which helped me avoid a bigger issue and truly made a difference for my business. That kind of service is rare and invaluable. If you're looking for a bank that combines professionalism with a personal touch, I highly recommend Shore United Bank.

Online banking is horrible. If you don't login every few months it deletes your account without…read morewarning. Then if you re-register it will not let you use your original username, its "taken". No after hours service for lockouts, only during business hours. Staff is very friendly however, only reason I haven't closed the account. Would not use for a primary bank account.

The workers here they don't care what the customers want and their attitude is not friendly .I…read morenever come back to this place .

Stay away. Their customer service is the worst I've ever had to deal with. I used to be with…read moreSunTrust for a long time and after they switched to Truist, it all went bad. Do yourself a favor and take your money where its appreciated, anywhere but here. Zero positive, helpful communications.... Fees like crazy, almost no locations near me and fees for using ATMs, no, just no, bad people.

This is located in the same huge shopping center as Lowe's…read more I'm always baffled when I see one teller and several customers in line and then two customer service representatives just sitting around, one texting on a phone and the other making eye contact with me and then looking away. Where is the teamwork here? The teller was friendly and helpful. The interior was clean with some live plants giving it some life and decor. The last time I came here I waited for 40 minutes while several employees chitchatted and ignored me.

Employees here are nice. Usually, you can be in and out fairly fast. I been coming here for a while…read moreand have no complaints.

I really appreciate how professional the staff is at any branch I visit. They are not pushy when…read moresuggesting something I could benefit having added to my account. They are great at communicating additional services. It's been wonderful having them service my personal and business accounts.

Great Customer Service here…read more.. Everytime I have come into this branch (which is inside of the Doresy Hall Giant). I have been greeted and taken care of very nicely. Even if I dont buy any new services or anything like that, they have been very nice, helpful and friendly. Def. one of the reasons I keep my money with PNC. Cha Ching! The Sound of Money... Shakin'

A lengthy wait with not too many people in line what are the rest of the people on there doing? Was…read moredisappointed Carlos didn't check and see why I was being charged $15 for a cashiers check after I overheard the next teller looking into it for his customer after she asked why and then gave it to her for free..... I will be calling corporate to see about it.... Carlos just didn't care about my concerns ....

What kind of stupid company does away with drive thru during a pandemic therefore forcing us into…read moretheir crappy branch. Pick another bank, Wells Fargo across the street is much better.

I don't like that customers don't have the options at the ATM machines to select the type of…read moreaccount ( checking or savings) they want ro access.

These days, most of my transactions are online, but in the last few days, I had come into the bank…read morebecause of the type of transactions I was making. The Tellers here are polite and willing to help. No complaints from me.

It is impossible to do business with these people. They keep you on hold forever. 30 to 30 min at a…read moretime. There are only certain banks they will accept payments from. If for some reason you have a return check their accounting system has to go back and delete all payments then put them in again. I have never seen anything like it. Their phone system is a whole other nightmare. Don't use this bank run.

Horrible IT UPGRADE!!!! The worst experience EVER!…read more Allow teller reps to review cash, better equipment and reps should speak up

I opened an account at the Halethorpe branch of Chesapeake Bank of Maryland on Saturday. I was…read moregreeted with a scene I had not seen since my childhood. The bank staff knew their customers by name, they talked as friends, they could even bring in their pets, which were also known by name and given treats. The bank manager handled the setup of my account personally and I left feeling as though I was seen as a person, not an account. I am getting all the services I would get at one of the major national banks, including online bill payment and debit/credit card, and I have the satisfaction of dealing with a local community bank that did not accept TARP money. I would encourage anyone to move their money from their national bank accounts to this community based (and Community FOCUSED) bank.

From the owner: The Bank takes pride in its personnel and strives to provide the highest level of customer service,…read morea variety of products, convenient hours, ATM access and 24 hour a day account access with telephone and internet banking. At Chesapeake we realize the importance of providing outstanding service and products to meet your banking needs. Our knowledgeable and friendly staff is prepared to help you choose the financial services that are right for you.