Sadly my brother in law passed away so we had to work with a variety of places to take care of business. We live out of town so it was so great that the people at this branch made a difficult situation go smoothly. We had ID, medical docs, and paperwork from the courts showing all the right info. They were able to work w us through the various steps and processes to get things taken care of. Both in person and over the phone they kept notes orderly. It's nice to not have more difficulty added to an already long process. Thank you to everyone at this branch location. read more

PNC Bank - PNC Bank is near McDonald's and the Giant Eagle - Banks & Credit Unions Near Me - Erie, Pennsylvania

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I have been a Pnc customer for 30 years and all levels of staff are exemplary... pnc corporate does not seem to value the human experience and how important it is to have access to live people... They seem to be cutting locations and shortening hours for your banking needs. they have cut the hours at the PNC Bank on interchange Road where the mall and many businesses are... Instead of 9 to 2 they are now 9 o'clock to one. REALLY? cutting customer service needs by another hour seems almost petty. read more

While it wasn't quite the help I wanted their security at protecting account and patrons were top notch. I had to come back with more information but got what I needed. Staff seems well versed in rules and laws read more

Visiting from out of town needed bank services. PNC would not accommodate my needs. No customer service or understanding when people are out of town and need assistance. I was considering PNC for my future bank not any longer. Its the little things that make a bank and a customer. I would not recommend. Minus 50 rating. read more

This is the worst PNC branch in Erie. The outside ATM has said out of service for 2 months. I have stopped on different days and different times, Out Of Service again. Went to use the inside ATM, kept my card for a couple minutes, spit it out and said Out Of Service. Also, any time I go into the bank, they always try to get me to sign up for a credit card with them, like the countless emails don't make me aware that they offer credit cards. No other branch constantly asks you and no other branch is there ATM always out of service. read more