My dad came in here needing money to buy a car. They would not write a bank check to the local…read moreToyota car dealership as he was not a customer of Susquehanna. We looked like shady criminals. Not bank robbers, just 2 weird dudes who were a little discombobulated from the meat wheel of life that recently tossed us off course. We were thrown a few curve balls. He did a cash of advance of $5000.00 and the lady got a little nervous. She asked if we were comfortable carrying that much money. I don't think she knew we would fight tooth and nail to get back on course. She wanted me gone from the time I started drinking my second free coffee. Finally, the deal went down, we exchanged pleasantries and we exclaimed that we are excited to get back on the road again. My dad said, "You get the Willie Nelson award". She got really giddy and enjoyed that.

I have been a customer here since 1984. Sadly, over the past several years, the service here has…read morebeen quite slow and impersonal. It's a fucking shame. Unfortunately, my debit card from these people is my primary everyday payment device, so unless there's a smaller bank or credit union that could expedite a painless transfer and issuance of a better deb-card, I'm basically stuck here..

I called the 1800 number. I was asked at least 12 Questions so I could be verified. I lost my cool…read moreand was yelling by then. Here I was a 'customer' being treated like a criminal. Everyone understands that protection and security is important. This was overkill not protection. Absolutely ridiculous. You would never be able to reach an agent because of the amount of information you need to input which it's quite possible 9 out of 10 folk will NOT have readily available. I was even asked for the address of my local bank. I told them the location but was asked for the address. Absolutely ridiculous. This Bank seriously has to learn from counterparts about how customers are verified. A huge learning curve for sure. Terrible policies in place for sure. Will close the account as soon as I can.

A profoundly excellent bank.The very best in banking.Superb.I have been a banking customer here for…read morealmost 15 years.A great bank M&T.