Best credit union in the valley. Staff is fabulous, super friendly and always helpfulread more

I've liked this bank for quite a few years, but this spring, they've failed at perhaps their most…read morebasic function, and I'm looking for a new one. Our property taxes have to be paid with a paper check. I don't use those often, but PNC started charging - a couple dollars per check! - to print them, so instead I ordered an inexpensive box from Bradford - you know, just like we did for decades before everything was online. I made sure I had ample funds in my account and gave my check to the tax collector. PNC rejected it as "suspicious." I called them, and they looked at it, confirmed everything was filled out correctly, the numbers were correct, everything. What could possibly be suspicious about my paying property taxes on the address printed on my check, which is also my address of record with the bank? The fact that it's a check, and not one they sold me. I wanted an assurance that they'd honor my next check when I sent another one to the tax collector, and I asked them to cover the $30 fee I incurred because of it. I didn't ask for anything else. They promised to call me back, but never did. It's been weeks now, the deadline is approaching, and I can't reach anyone at my supposedly reputable bank to confirm they'll do something as simple as honor a valid check drawn on my account. I'm out a *lot* of time going back and forth with the tax collector, an extra $30 fine plus gas, and a lot of frustration and embarrassment. The tax collector says I'm far from the only one this has happened to. And PNC clearly doesn't care a bit.

It's a convenient location, not to park but for public transportation. The staff is always friendly…read moreand they remember their clients. It's not the best benefits but just standard benefits and services like the other banks in the region. I'm giving this location 5 stars because of the friendly staff though. The other locations would tend to have scowling or miserable tellers. I switched banks so I had a closer one to walk to, but these people were the only bank tellers I've met who showed proper CS etiquette.

Have evening banking here for more than 2 years. Called 3 times today was told each time busy call…read moreyou back 10 minutes. My original call was 9. My last call 3. Very disappointed not what we're used too. Not what we expect. Very disappointed last year they would not authorize our debt card to purchase Paul McCarthy tickets. We explained there not our mother who are they to say we can and can not buy with our money. Got a apology after we were told by customer service not to use there card but to use another bank card. Excuse me? I should have run then. Didn't because branch manger apologized. Now this. I was approved from dealership for car loan. Would have preferred at bank threw which I put my deposites each month. Would have been fine if told at 9 am. No we don't do car loans. But being run around like this. It is not correct

If I could leave a 0 I would. When we initiated our auto loan we scheduled autopay and then after…read morereceived a link to set up our banking information. The online banking said the autopay was off. I scheduled a payment and the next day they also automatically withdrew the money a second time. When I called to address this it was basically oh well, nothing we can do and I am forced to have the money put into a savings through their bank instead of the bank all of my bills are attached to. I have other bills that will now be delinquent because I have to wait until they are good and ready to give it back and then go through however many days it will take to transfer back to my banking account. This is the very beginning of our relationship with this institution and once this auto loan is paid off the relationship with this institution will be done. The right thing to do would have been to send the $400 to an account I could access so I could still pay my bills. Instead it's oh well, we screwed up and you get the consequence. We will do nothing else here.

So this institution was one of the ones available and close to do banking. Up front we were told no…read morefees. Well .... After the first month, we were charged $1.00 and they called it an ATM fee. We didn't use a non cross valley ATM. So next month we didn't use the ATM at all and got charged a fee. When asked, we were told this is their monthly maintenance fee. Umm, no, we were told no fees. Please cancel the account. Apparently if you do so before 3 months, that is a $5 fee as well. None of this was told to us up front nor was it posted anywhere for transparency sake. This bank is greedy, seedy, and NOT a place your money will be safe. Avoid this institution of greed.

Do not use this bank if you aren't local. Changed the way I pay my loan back. Had the loan for 2…read moreyears with auto pay with no issues. They now no longer accept that online payment system and their new online payment system requires a $6 dollar fee each time. Moved out of town so paying in person isn't an option.

So much hope for this place, only to be disappointed. Like the other reviewer I had hoped to get a…read moreloan, I got approved, then in the end got turned down. What is wrong with these people? Once you're approved you should be approved, but not at Choice One! I always thought Credit Unions were here to help the local people. I ended up closing my accounts & went back to my other bank, which is further away, but treats me like a real person - a person with credit & financial needs. All I got from Choice One was empty promises just so I'd move all my accounts to them. I wish I could rate this place with '0' stars, but you have to give at lease one, but consider this really a ZERO!

Love my bank. From online billpay, direct deposit, excellent customer service, coinstar, all the…read moreperks.

From the owner: Established in 1836, The Honesdale National Bank believes the best investments we make are in the…read morecommunities we serve. We know you, care about you, guide you, and support you for your major financial milestones and every moment in between. That's HNB & me. Member FDIC.