Great bank if they'd reopen for business. The drive thru lines are way too long. It's very slow and…read morevery frustrating if you're in a hurry. Everyone takes their sweet time without any concern or respect for the person in the car behind them.

The hours are terrible, anytime I have to use this bank I have to take off work. 9 until 4? good…read moreluck trying to go there during lunch break. I had to stop by there today to cash a $75 check (written from a BOA customer on one of their checks) and was told that I was going to be charged $8 to cash because I was not a customer. WTF?!?!? The check was from BOA!!!! they put the plexiglass up to keep them from getting robbed and they are the ones doing the stealing.

I've had Wells Fargo for 25 years. There were two Wells Fargo locations close to me but I used to…read morego do my banking twice a week. They closed both locations and now I'm forced to travel to another location. The long wait times for the drive-thru and inside is absolutely insane. Waiting in the Drive-Thru for 35 minutes with one car in front of me is ridiculous. Time to look for a new bank. I've had enough. They don't care about their customers. They care about their bottom line. I'm done

If I could give less than a 1 believe me...I would! Yet…read moreanother terrible customer service encounter with WF on NORTHLAKE/MILITARY TRAIL in Palm Beach Gardens. Besides the ridiculous long waits and slow service in the teller line that is the norm, I had this this situation happen today...I went in to get cash for holiday gifts for all our service folks. I asked for the holiday card/envelopes to put the $$$ into...which we have done at this location for past 4 years. The teller handed me several and went to go look for more. After he spoke to another teller he asked for the holiday envelopes back. He then (along with other teller) tells me "we don't give these out". "In fact, "we stopped doing that years ago!" This is total BS...we've gotten them for last 4 years! It's not just the envelopes that frustrates me so much as it is more that EVERY SINGLE TIME I go in there the people in line are moaning, groaning and complaining about the service and EVERY TIME I go there I have some kind of issue. The time before this I had this situation...after waiting in line 45 minutes (NO EXAGGERATION) my turn at the teller finally arrived...I walked up and was told..."I'm on break!" No smile...no compassion...no "sorry"..."TS, I'm on break"!!! I get people going on break, I could understand a policy decision to stop giving out holiday envelopes (although every other bank does) but what I don't get is the complete lack of customer service and follow up. I left the bank today. Went to lunch and decided to go back and visit with the bank manager Danielle. She was out to lunch when I got there. Spoke to a really friendly banker who listened to my story. He was appalled. Took my contact information and promised to pass on it the manager. No call back. I'm sure they are busy with other things.

I really want to love this bank as it's a community bank and not a big bank that has lost touch…read morewith customer needs and one feels like just a number. However the downtown west Palm beach branch is really challenged with their customer service. They do not have an ATM so you have to either use the desk Teller or the drive thru one so I have made many transactions inside the back. Its fine as long as you need simple transactions. But, please be aware if need to speak to a Banker!! They are generally clueless, disorganized and frankly lazy. I found one person there that was smart and responsive but she's not there regularly so I am just going to find a new branch or keep using the 1-800 number - The west Palm branch is not good.

All jokes aside this bank is on the level. I signed up for an account today. Get this: First set…read moreof checks are free, you can use their debit ATM card anywhere since they don't have an ATM, but they prefer you use Publix. A staff member told me " we will eat up the costs if you have to use another ATM" Who does that? Nobody! Not like I would go that route anyway unless I was hard pressed for cash, but it blew me away. No direct deposit necessary. No minimum balance. Basically the only way you are going to get hit up with surcharges is if you are delinquent with your account. There is no bank that I know of that can offer the total package that First Bank of the Palm Beaches can. My only complaint is I have to wait 90 days to utilize electronic check deposits (not sure why) and I was unable to sign up for their online banking right away. It can take up to 48 hours to be approved. If you can deal with those 2 small nuances. Give them a try. I am not a fan of banks in general, but this one feels like home

I scheduled an appointment and showed up to the doors being locked. Tried to call and got through…read moreto nobody. I'm VERY annoy d and will be choosing a new bank

Worst location ever FLOR the manager is horrible. You make an appointment to be helped. Not told…read moreokay and what do you want me to do. Simply disgusting

Amazing staff, wonderful service The teller was very…read morehelpful and knowledgeable They didn't waste my time I was in and out

Horrible service takes forever for them to even come to the drive through window and they don't…read moreknow what they are doing

Extremely slow, both in the bank and the drive thru, witnessed on several occasions. Employees are…read morenice enough, just too much standing around. I'll find a different branch for the future.

I just moved into town and needed a cash advance from my out-of-state bank account. they completed…read morethe service for me with no complications. They offered to hook me up with a Checking and Savings account and I accepted The process was quick and painless. I walked out of there with a smile, new friends and two new accounts. Life is good! Customer service at this brach is by far the best in town, very curtious and kind! can't wait to go back! Thank You Wells Fargo for your services!

Don't Do it... Run... I have never dealt with such a poor idea of a bank. Call there 800 number for…read morestarts and see how long you will have to wait for starters. Withdrawing my 48k tomorrow.

Loan department has a total lack of empathy. I've been banking with them for over 40yrs. I'm now…read moreretired and on a very fixed income. I now only receive income once a month and not on the same day (social security). It is very hard to make 2 payments a month. The lady I talked to wanted to chastise me about another loan I have outside of telco and not try to offer any help. The new system they have now sucks. Money was there when check came thru but I was charged a uncollected fee. This is not the first time this has happened. They have done that to my mtg payment. Each time I look like the villian. Go back to the old system because the one they are using now is a nightmare