Well, it looks like I'm the only one that has had a middle of the road experience with them after…read moreutilizing Freedom for about 16 months now. I loved them at first as my servicer. I've never had an issue with my info on the website being correct and I don't mind the layout of their website in general. What I don't like is that they promised to have their website updated in a year and here we are still waiting. You seriously can't save our routing/account number and it has to be entered each time we want to make a payment. I'm kind of sick of googling what my routing number is each time I have to do this. Fix this, it makes you look pretty incompetent to the countless other sites who can secure this information effectively. But like I said, beyond that....I really like everything that Freedom has done. That was up until I was contacted via letters over the summer to lower my interest rate by refinancing with them, even though I only had the loan with them for about 9 months at the time. So I started the process and at first had a really great call with one of their reps who spent about 25 minutes with me going over everything on the phone in terms of what rates I would be looking at and what new payments would be estimated to be. But then over the course of the next few weeks after I received the paperwork, the ability to contact my rep got less and less frequent. I'd email and get no response. Then I'd have to call and may get lucky if they were available so he would drop everything to talk to me. But other times, I left a voicemail after the email contact didn't work and also didn't hear back even after leaving that. I don't feel I'm demanding but with something as big and important as this, I often had many questions that only had a decent response rate of about 50%. In retrospect, I ended up being happy that the process at first took so long because Brexit came along and tanked the rates. So I told the rep to put an end to my first application as I waited for rates to bottom out. Had they been a little more competent, I would have ended up with a higher rate. They wouldn't offer me a bottom of the barrel rate and I was a little miffed at it at first, given that they were close to 3.5% but I was being offered much higher than that for the simple fact that it was a "no closing cost refi". Eventually, I went over the math with my rep and it would take me over four years to recoup the difference if they offered me the lowest possible but with closing costs rolled in. So a little back and forth once again with the same issues as before in terms of response times, about four months after beginning the process, I was able to finally close. There haven't been any problems since then and it was easy to delete the old paid off loan from my online account and get the new one added, never missing a beat. I'll give them the benefit of the doubt that this summer was likely the busiest time they've ever had considering rates were so low. However, it was an excruciating long process and customer service could have been much better overall.

Update Dec 2019…read more YES!!!!!!! I am so glad interest rates went down. I was able to refi and had the loan broker put in the contract to BAN Freedom mortgage from being allowed to service my loan. Freedom did try to contact me to refi.... BUT WHY??? After the incompetence I've experienced, why would I want to punish myself. I would never willingly be a Freedom Mortgage Customer. I am so done with Freedom mortgage that I will not even entertain an apology or attempt at resolving the "issue" as ongoing systematic incompetence is not something you can just right My Freedom mortgage loan closed and they only refunded the escrow, not the overpayment for the month of November. I called and they put me on hold for almost an hour and HUNG UP!!!! Just more incompetence or trying to avoid paying what they owe? My wife had called a week prior and spoke to a rep and cleared it all up. As far as we were concerned, we were just waiting for a refund check of the overpayment. On my My very first assessment of this company was unfortunately spot on. What is really sad is the message they play while you are on hold claim to take care of your loan so you can take care of your home and your life. If you do that, you will most likely lose your home and mess up your life. You have to babysit them, and do a lot of the leg work yourself. The other claim they make is to hold for one of their "experienced" team members will answer. Really? If they were experienced, I wouldn't have to call in the first place. Please, for the sake of your sanity, STAY AWAY from this company, unless you enjoy stressing out over losing your home because they "forgot" to pay your taxes. but don't take my word for it, just read the hundreds of other postings.

We used Oak Mortgage, Robert Kelley to be specific, when we bought our new place... Getting…read moremortgage is never easy or stress free, but Robert made sure that the entire process was as smooth as possible. Moreover (and I don't know HOW he did it) but from the day we got in touch with him it took Robert less than three weeks to complete the entire process!!! If you are looking for a mortgage and want a very accommodating, understanding, easy going and most of all very good mortgage agent, call Robert.

in the last week…read more Took a mortgage on my first home through oak. I worked with Chris Murray. It was a fast streamlined process with excellent commuication. Oak made the process much easier than i anticpated

From our initial conversation to when we signed the papers, Bill and his team were always available…read moreand ready to help. Bill worked hard to handle every detail, while making sure we understood exactly what we were signing and what was included in our refinance. Having bought and refinanced several homes in the past, my only regret is that we didn't find Bill and his team sooner. Can't recommend them highly enough!

Bill's team came in the 3rd quarter of the deal when the previous lender was unable to close and…read morecomplete underwriting in an adequate time frame. He was transparent about what he needed up front, and was available after hours which is almost a requirement in the DC market. He got it done. Bill's team was well prepared, communicative when requested, and walked me through my first home purchase without hesitation. I would recommend Bill to any and everyone, especially if you are in a fast paced market such as DC.

I found Garden State Home Loans on Google after doing extensive research on different lenders. When…read moreI submitted an inquiry online to Garden State Loans, I was assigned to Susan. Susan was so friendly and helpful throughout our entire search, which took a few months! From the beginning, she was always writing updated preapproval letters for our offers and calling or emailing to check in on a weekly basis. We had an amazing experience with Susan and her teammate Paige! Both Susan and Paige made our process so easy and seamless! We had lots of questions and they both responded within minutes to anything we asked, which is unheard of! Our appraisal was able to be waived, which was a huge help for us since we had a $15,000 appraisal gap written into our contract. I appreciate everything that Susan and Paige did to help us throughout our home purchase and would highly recommend them to anyone looking to buy a home in South Jersey!

I would recommend Garden State Home Loan to anyone purchasing a home. Everyone was great to work…read morewith, extremely helpful and really care about getting you the best possible rate. I had a fantastic experience!

Can't speak for the one in Marlton but the branch in Mantua controlled by Harry Walker is…read moreabsolutely clueless. After a month of using this lender, I've had the numbers we thought we were originally going to have to pay increase 2.25% on the mortgage rate and our pmi change 3 times. The end result is our monthly mortgage payment increased by over $200 and our down payment increased by several thousand dollars. No attention to detail whatsoever. They tell you one thing and it changes a hundred different times. Avoid this lender at all costs!!

Highly recommended! Marc Pollicino and Tara Moran helped us with our original mortgage when we…read morepurchased our 1st home and also helped us save a significant amount of money by refinancing a few year later when no other lenders could. I would highly recommend this team of mortgage professionals!

I had a great experience with Evesham Mortgage. Everything was completed in a timely manner. I…read morewas going through a government program where applications needed to be in on time and they made it happen. With the government programs time can be an issue that can delay your closing and that did not happen. Rob and Matt were very professional and always have prompted responses to calls or emails. They answered any questions I had. They also have an app that I utilized though out the whole process. it was especially useful when I was looking at homes to get an idea of what my cost per month would be with it's easy to use calculator. Rob always checked in on me through out the hole process. I would highly recommend them for your mortgage company.

I used evesham for a home that fell through over a year ago. I took a year off and ended up…read moreswitching to a lender that offered better rates and availability. (This is no exaggerating) After I told Joe Cordova i switched, I got a series of rude emails from him saying how he didn't respect me and doesn't want to work with anyone affiliated with me.. I actually took the higher road and apologized that it didn't work out but in reality I don't owe him or evesham an apology for doing what's best for me and my family. After that it was obvious this company only cares about making money off of you. They're unprofessional and rude. Theyre the used car sales men of the mortgage industry. I would not recommend using them. There's way better options that offer better rates and are way more professional.Take it for what it's worth.

I got my loan refinanced with Fortren Funding and it was a breeze. Melanie helped me through the…read moreloan process guiding me through all the paper work and rates. Melanie and James Nolan discussed all the options / rates that I could get. The loan was closed within 2 months and also with minimal closing costs. Thanks to Melanie and James.

I just recently completed a refinance with Fortren Funding which my loan officer Shaun was there…read moreevery step of the way. I am not much of a numbers person and had a lot of questions in the beginning, during and at the end of the process, but Shaun was always there to answer my questions and made me feel comfortable the whole way through. He even answered his cell phone on the weekend. Not only was the process great I also saved hundreds of dollars each month. I would recommend Fortren Funding and Shaun to anyone who needs help with there mortgage. Thanks again to everyone!!!!

Initially they were very nice and accommodating. Then they made an error on the paperwork and…read moresuggested a new refinance to fix the problem. I would not recommend this company.

After a pleasant conversation with Harvey Clay about refinancing my home, I was "transferred" to a…read morewoman who I WISH I could remember her name, who said, "Oh JESUS CHRISTMAS!" no less than THREE TIMES while reviewing our credit! This "lady" was insulting, rude and completely UNPROFESSIONAL!!! FIND ANOTHER AGENCY in my opinion! These people DO NOT APPRECIATE CUSTOMERS WHATSOEVER! WHO ARE THEY WORKING FOR?!