I always have a pleasant experience when I go to Summit. The staff is always friendly and helpful…read more I've never had a bad visit. I started banking because the location was right off highway 100 and they have multiple locations around town. I have a checking and savings here. I would highly recommend.

They are the worst company to deal with your business account. Do not work with them. They put…read moreSpanish first before American English. English is the primary language of a United States of America. The majority of time I call they do not have the correct answers for you. Their website is terrible. Their customer service is terrible. They have to pass you on and pass you on to different people all the time because they don't have the answers.

I opened a checking account some years ago to gain an incentive payment & to have a 2nd debit card…read morebackup. That was successful & no problem. Recently, I wanted to close it... with online savings actually paying interest these days, I don't want extra money laying around getting nothing for it. There is no, absolutely no way, to message/email anyone at BMOHarris. All the 'Contact Us' links lead to a nationwide phone number. When I called that number, they tried and tried (so they said) but they were unable to cancel my account. So I just withdrew all the money but the account is still active. Holding my breath waiting for them to charge me for the privilege of having an open account with no money. Don't know if they can reach into my active account at another bank to steal their fee. We'll seel.

Bob gave us some outstanding customer service as we closed out some accounts from my father's…read moreestate... very professional and friendly. Good to see the lobby open during the Covid where some banks are not. We were even over an hour late due to a bad experience and slow service at their competitor down the block... Bob is an "asset" to your bank!

Very helpful whenever I have problems. Clean place and love the smell of their popcorns.read more

If I could give it zero stars I would. I have experienced duplicate payments two months in a row…read morefrom this bank. Last month they returned it to my original account they took it from, this month they say it's not possible. I really hope that I'm able to get my money back because I have bills to pay. They also will not refinance my loan under my name only, even though I've never missed a payment in 3 years. I'm definitely looking into a different bank. One that actually cares about there customers and doesn't hangup on them when they call.

To clarify, I am reviewing the branch at 6611 S 27th Street. It does not yet show up on Yelp. These…read morepleasant folks should not open until they are staffed and ready. I stopped in this week to open another checking account which I need to do before year's end. They let me know that despite clearly having office space for 5 or more workers, they could not accommodate me because I didn't have an appointment. Note: they were not staffed. First available appointment was January 3 by phone. If it's by phone, it could be originated anywhere, so why such a long wait? Anyway, I went to another branch 10 miles away and got the new account in 10 minutes.

Although this is just a campus branch location, it is actually pretty much full service. It's a…read morefive star place when there aren't many students around, it's a three star place when there are. You might not mind it, but I'm a college professor so when I'm not working I don't like to be surrounded by college students. Yech. But this place has highly competent, efficient and pleasant tellers and counselors. Much lower rates than the big evil banks who should not be forgiven for what they did to the national economy in 2008. I just finished paying off a home improvement loan from UW Credit Union and I really appreciate the help they gave me to fix up my bathroom. The one drawback of this location is parking but if you're in this neck of the woods anyway, it's otherwise pretty good.

So, I would say that customers should be looked after, meaning that the bank looks out for them,…read morebut when the customer who has the money in the account tells a POA to withdraw a certain amount it should not be a problem if you ask the customer who has the money if it's OK, then what is the problem? Just talk to to the person who banks with you !!!!!!!! I feel like the bank let us all down, the person with the bank account, and us the POA, because the teller was paranoid and jumped to conclusions!! Thanks for letting all frustrated and bewildered from your actions!!!!!!! Carla, and the twins, we give you zero stars so now there's nothing left to give your bank!!!!!!

This is the best bank around! Rick and his staff are absolutely fabulous very accommodating. Also…read morebest rates on CD around... can't be beat. Thanks Rick!

As far as banks and institutions of the like go, I hate em. They are, however, a necessary evil…read more If I have to go somewhere to do my banking, I prefer the Brady street Community Financial. The staff remembers me, are always pleasant, and unlike banks, they have nwver made a mistake in the 6+ years I've been going there.

Love the option to come here if I can't make it to my own credit union. They have always had great…read morecustomer service and always a pleasant demeanor from the employees. Only suggestion would be to open other locations. Keep up the good work!