very horrible experience as a mom with 3 kids Sylvia quezada and her front desk Spanish lady both driving customers out the bank and very disrespectful never going here again read more

every single time i go to this location to use the atm, it's out of service. every single time

Applied for a refi and had a horrible experience with a loan officer that does not communicate and could not communicate withhis underwriting team to explain to them how K'1 income works. They calculated our income wrong and left us in a holding pattern for three months after telling us we were approved they then approved for a lower amount as they are unfamiliar with how self employment income work with K'1s... We are above qualified and they used income from only one year without being able to calcualate a K'1 and did not have a tax return for that year. Runnnnnnn you are wasting your time with an inexperienced and incompetent team. Im a realtor and never in 20 years has it taken 3 months to get financing and then a loan officer that cant communicate the errors in calculations with underwriting. Very unwilling to help or get to someone that could. First experience with PNC and a horrible one that is leaving to this review. Wellington, Fl read more

True Story: Day-1 My Mother's life insurance check arrived. I deposited it at the PNC Bank ATM. Day-2 E-Mail alert from PNC Bank to visit any branch & see a manager. Day-2 I visited PNC Bank on Fox Trail Road. They only accept visits by appointment but after waiting 1 hour they agreed to answer my question regarding opening an estate account. They could not help but agreed to send my paperwork to their legal office in Pittsburgh for an answer. Day-11 No word from the bank so I called them. The sales associate told me that Pittsburgh agreed with my paperwork and I could visit next weekend to open an estate account. Day-14 The same sales associate called to say they made a mistake and misinterpreted their Legal Department and could not open an estate account. I asked for a copy of the Pittsburgh document to show my attorney and they refused. I asked to speak with the assistant branch manager and was transferred to her. That lady began screaming at me how I was accusing her staff of being stupid. I denied that and she hung up on me. Day-15 the same sales associate called back and stated that they had misinterpreted their original misinterpretation and they could open an estate account but they would have to report it to the IRS for backup withholding. She then asked me how the check had been made out that the life insurance company sent to me. I answered her question even though she had a copy of the check for the past 13 days. She responded that the check was made out incorrectly and they could not accept it. I thanked her for her courage in making the call and told her I would be banking somewhere else at which she informed me "That is your option" and she hung up the phone. I have banked at PNC for well over 30 years. This is the first bad experience I have ever endured. Their parking lot was empty when I drove past their branch this morning at 10:30am. I think lots of folks are learning that this branch wants to be left alone which is what I intend to do. read more