This branch is in a visibly safe area . Right next to rite - aid . All staff was extremely…read moreprofessional and communicated with one another . Especially Sawsan Tang . She went above and beyond to help me open my checking account . Helped me understand any and everything . And she also made me feel very welcomed and comfortable . She guided me from the beginning to the very end . Thanks again Sawsan !

I received very professional and capable service opening a commercial account for my small…read morebusiness. This was something that bedeviled the local bank for some reason, but Chris at Wells Fargo explained the various options available to me and set up an account with no hassle.

Joe at Oceans First is amazing fantastic customer service extremely helpful wanted to carry my…read morebundles of loose coin for the coin machine. 100 % for the customer

Top Service Here! The people at OceanFirst Bank in Westfield couldn't be more helpful and…read morecourteous. The associates behind the counter always give me a cheery greeting when I enter and then give outstanding service with a smile. Special shout out to Jodi W (commercial lending) and Brenda G, VP aND Branch Manager for their guidance and assistance! One of the nice things about using small, local banks is that you get much better service than from the monster banks!

So recently i cancelled my warranty on mu car and got a cheque for a prorated refund which was…read moreissued by chase bank. I go to the bank to cash the cheque and teller ask for my ID and debit card. Goes around from one place to another trying to verify my information and had me waiting for almost 30 minutes. Finally came back to tell me the cheque can't be cashed because they can't verify signature. Will never visit this place again. Very poor customer service.

I scheduled an appointment to open a joint account with my boyfriend for 11:30 a.m. It is now 11:50…read morea.m and our consultant is still not here. My boyfriend is here on his lunch break and this is extremely unprofessional to be 20 minutes late to a pre scheduled appointment. I am extremely disappointed! My appointment was with Jerry Heyliger. I highly recommend staying away from this branch.

I feel like every time I come here the ATM is out of service. It's very annoying because the ATM is…read moremore convenient than waiting in the drive thru. Sometimes the drive thru line is long and so is the wait.

Go here if you want to be told one thing and then told something totally different from someone…read moreelse. Also go here if you want the woman named Fay to read out and talk about your personal information in the middle of the waiting area. Oh, and she also somewhat berated me regarding my income. Super professional!! *sarcasm*

Fantastic service . Went to open an account today and it was such a good experience. The banker was…read moreso patient and explained us everything and made sure we had all our questions answered . Loved the experience. Went on a weekday .. so it was very quick service and not that crowded . Thumbs up

Clean, not a long wait on Saturday mornings, plenty of parking, and free coffee (albeit not the…read moregreatest)! Definitely a better branch than others around here.

The staff at Unity Bank makes even the smallest client feel like a big shot. I am a new business…read moreclient and work with another large bank. While the other large chain bank has not even contacted me during the Covid-19 out break and the SBA loans, Unity walked me through the process and got me SBA funding. Great service, and everything you would get as a small business from a large bank without the fees. HIGHLY RECOMMENDED!

Extremely slow & lacking communication during loan processread more

The level of poor customer service I received at this branch on May 10, 2024 is unprecedented. I…read moretold the representative at the counter that I had lost my debit card and needed a new one. She gave me the option of getting a new card number or keeping the old one (with a new CVV). I said I would like to keep the old number. When she printed a new card with an entirely different number and I asked her why, she informed me "I don't know. I've never seen this message in the system before. " I asked her if my old card (somewhere at home) was still active, and she said yes. I asked her if the new card she printed was active and she said no. "So I dont need this card you printed?" She told me no because it wasn't set up. She was going to destroy it and that would be the end. I could try another branch tomorrow to get a card with the same number. I get home and HoURS later try to make a withdrawal from cashapp. The transaction fails so I call TD Bank 800 number. Contrary to what the counter person told me - anytime you lose your card, you cannot get the same number on a new card. Even worse- the card she kept is active! So she gave me, a customer, the wrong information and then she issued me a new card and kept it - letting me walk out empty handed. Totally unacceptable. If she didnt know what she was doing, she should have asked for help.

I had an amazing experience working with Victoria Lugo to change my name. During the process she…read morewas personable and friendly and helped me through the unique situation related to my name change request. Would highly recommend this branch!

Very convenient location with 2 ATMs outside for 24/7 use. Usually haven't had a problem here I've…read morebeen using this branch for many years. But more often than not recently every time I go the teller will remind me that I could have completed this transaction at the ATM. It's one thing if they're saying it out of consideration of my time, but usually it's in an annoyed way. I'm sorry but I prefer to bank with a real live person and most of the time there is no line anyways...

We have been using this bank forever(Scotch Plains) for personal and business! We love them! In a…read morebig world it's wonderful to have personable relationship with them, they go above and beyond! It's like a hometown branch from Scotch Plains ,Clinton - Edison there Customer Service is Wonderful! It's nice to call an get someone in the United States & get to a branch member! KT

Excellent bank! I established my biz account there 4 yrs ago and have been so pleased. There is…read morealways someone knowledgeable to answer my questions and the staff is very kind and helpful. I accidentally withdrew my account with a duplicate debit and they called me immediately. They were able to reverse the withdrawal. You don't get that service from the big banks. And of course they have online banking and a great mobile app. Highly recommend

I had to wire money before 5pm, and it was late afternoon. Valentyn helped to get it done just in…read moreTime! He was patient, professional and polite!

Asma working there is so rude and disrespectful would give zero stars if I could, the staff opened…read moreup a credit card for me when I didn't approve and she was telling me indirectly I must have said yes and got very aggressive with me