My account were transfer a while back and I'm still confuse as to where the physical bank is when I…read morelook at the bank website and Yelp until I spent some time on their website and Yelp to find this branch in Midwest. The transfer wasn't the best for me personally but I do like some of their branding and use of color thus far. Will see if I have time to stop in one of these days. Otherwise, will be an online only customer. Cheers!

Impossible to close credit card account. Spent hours on phone being transferred and disconnected,…read moreand still no results. Incompetent boobs from overseas. Completely unprofessional. Unbelievable

This bank is STRANGE. It's been OVER a week and still NO debit card. They do not offer temporary…read morecards either like other banks do. Teller tells me to approach the window then asks me to wait. Three tellers talking and no one helping me. As soon as my card arrives, if it ever arrives, this won't be a problem because I'll do my banking with the ATM. But if your people don't wanna deal with people why are they working with the public? i'm just asking for a friend.‍ Can't access my money at all online, I can't seem to access and in the bank either. I came back up here to close my account, I can't even get that done in an orderly fashion. This is easily the worst banking experience I've ever had. They have my ID. I filled out the form. Still standing here looking stupid. Now I'm not gonna be able to eat dinner because my time is being wasted and I have to go to work.

Went to Chase Bank in downtown Birmingham, Michigan to make a Wire Transfer this morning. I stood…read morein line while ONE Teller waited on customers. The other Teller said she was "new and in training" and could not process transactions. The Bank Manager came out to ask what those of us in line were there for. I told him I need to make a wire transfer and the man behind me said he was there to make a deposit. The man behind me was told to step ahead on me while I was taken out of line waiting for the only teller that knew what she was doing to process my wire transaction. I still am confused as to why the Bank Manager didn't process my wire himself. He did not appear to be busy and kept walking around observing but not assisting. Soon after the Teller called me up, the line of customers in the Lobby started getting longer and the new Teller who could not process transactions, walked out from behind her station after so many customers asked if she could help them. She kept saying that she was new and unable to process anything for them. My Teller was getting nervous, but clearly doing the best she could as quickly as she could. She is a very professional young lady (Afrin) that is also new to Chase but is nice and kind to everyone. As she finalized the paperwork, the Bank's Manager came back, handed me the Wire form and said, "Look this over. If there is a mistake, its on YOU, not US." After I signed the form, I said to the Chase Bank Manager, "You need more people." He snapped and said, "No I don't.....I have enough people. All my Personal Bankers are in the back with Clients right now." I told him my experience with that Chase bank branch is one of extended wait times. He dismissed me and when I asked him to consider a waiver of my Wire fee due to the wait, he said, "No....Those are the kind of things that can get someone fired." Not a nice attitude to have with a customer who is also a large shareholder. If you are looking for a competently managed bank in the Birmingham area, do NOT look at Chase Bank in downtown Birmingham on Old Woodward Ave. The Manager is Rude, Unprofessional and needs to be sent to Customer Service Training 101. He apparently missed this training class when he was hired!

I have accounts here as a secondary bank for my consulting business. Part of me believes there is…read morea benefit to having everything in one place; part of me says don't put all your eggs in one basket. So I diversified with Chase. I use business checking and business credit card services. I also do almost everything with Chase on line which has been working fine for me. Even as few times as I actually visit the branch, they always treat me as if I come in every week.

Worst slowest service EVER. the drive thru is even slower, even if it's just a simple deposit…read more... I've been sitting here for over 15 minutes already.... like what is the problem? If you can't make a deposit in a timely manner, you should not work in a bank

i wish I could give them a Zero star. We bought an F150 at a local dealership and they suggested…read moreZeal. So we got a truck loan with them, 6 months later they tried to charge us for "not having insurance" even though we had insurance from the second we drove it off the lot. We have sent over proof of insurance multiple times to multiple employees at Zeal. This is 3 months later and it still not fixed. Nothing but harassing phone calls say we are behind on the payment for their "adde Insurance". even though they have proof from our insurance agents that we have always had it. This place is 1 big call center with Zero customer service skills. Stay away.

Terrible!!!!, poor customer service, bad attitudes .Also sat in the drive through for over an…read morehour.( only two cars ahead, this is typical at this branch. They deserve minus 10 stars. Don't come here if you can go somewhere else

Today I had one of the worst customer service (and I use that term VERY lightly) experiences I've…read moreever had at a banking facility. I left my job a little early so that I would have ample time to withdraw some funds from my current bank & then travel to Fifth Third to start a new savings account there. I'm planning to do some major traveling in 2014 and want to have a separate savings account to reduce spending temptation. I arrived in the lobby around 4:30 pm with about $1000 cash tucked away in my purse (I only mention the amount because this contributed to my desire in wanting to be in and out as opposed to sitting around with that wad of cash on me). When I walked in, there were 2 customers waiting to be helped, one seated in a chair and one at the counter. There were two bank employees behind the counter. After about a minute, another employee came from some back room--purse and keys in tow-and announced her departure. After several minutes of standing awkwardly waiting for service, one of the employees came from behind the counter and asked the woman seated and I what we needed. We were both there to open accounts. She invited the seated woman into her office, and told me that she would be with me shortly. After another 10 minutes passed, several more customers entered the bank, filled out slips, and got in line. The teller behind the counter had to approach the woman in the office several times to ask her questions. Three of the customers that had been in line ended up seated back in the lobby after being told by the teller that they needed their transactions to be completed by the other employee. By this time, I'm starting to wonder if her title should've been changed to Greeter because she clearly hadn't been trained to properly handle the duties of a teller. After another few minutes go by with no interaction, another bank employee entered from another part of the bank to "save the day." She invited me into her office and told me that she would be assisting me with opening my account. FINALLY...SUCCESS?!?! Wrong. She escorted me into her office, politely asked me to have a seat and then proceeded to disappear behind the bank counter to assist the other customers...ALL of whom had come in at least 10-15 minutes after I'd arrived. She stepped back in the room once (to get something for another transaction) and told me that it would be a few more minutes because, in her words, "Everyone decided to come in the bank at the last minute today." Ahhh of course! It's the customers' fault, right? How dare we full-time working adults enter a banking facility after 4 pm when they close at 6! Shame on us. Anywho, after about 10 more minutes of sitting at her desk, I had had ENOUGH! I picked up my keys, and my purse with its $1000 contents, and headed for the door. 45 minutes of my life, and about 20 minutes of flex time...wasted. I'm not sure what bank I'll be using to save for my trip...but it CERTAINLY won't be Fifth Third.

i've been a customer for 9 years. i had a nice branch mgr. in 2014 that helped me with my account…read more when i signed up for the acct. i was told it would be "free forever". in 2014 fees would be charged. i talked to the branch mgr. she put a senior waiver on my acct. (even though i'm not a senior) to keep my business. i went online in jan to check my bank acct. i find a fee of svc. charge of 11.00 in nov. i call the branch. the NEW branch mgr, says "i'm not waiving the fee, that deal was given to you by the last branch mgr, she is no longer employed here, you will also get a fee for dec., etc.". i could NOT believe her attitude. i told her that isn't right. first of all, an agreement was made between a bank mgr. and myself. so, u should honor that agreement UNTIL u tell the person u r changing things. so, u should waive ur svc. charge. a person should be NOTIFIED if your going to start charging the person. the mgr. gave me WRONG info. on being charged for dec. i happened to have enough in the bank to not get a svc. charge. so, she had me worried for nothing. i was going to get charged for jan. i had to RUN out to the bank and deposit money. i was sick. i ALWAYS had paper statements. ALWAYS did that so i would see if a charge was hitting me. i then recalled that i hadn't had paper statements in awhile. that branch mgr. CHANGED my paper statements to paperless the same time she removed my waiver. so, i could get charged svc. fees and not realize it for awhile. it is WRONG for a bank to change ur account from paper to paperless. i asked her if i deposited money today would i avoid the jan fee. she said "i don't know - i didn't look at your account". um, u said u would be doing that and would call me back. u didn't do that. i then said, "well, can u look at it now". she said "only, if u r NICE to me". ALL i did was ask her two questions. first of all, it was DUMB that she had NOT looked at my account at ALL. secondly, u have treated me horribly and i'm supposed to kiss your feet. at that point, i laughed and hung up. she THEN sent me a letter stating my checking and saving would be closed in 10 days from the date of the letter. by the time i got the letter a few days had gone bye already. so, she was hoping i had written checks and they would bounce left and right. LUCKILY, i had NOT written any checks. talk about EVIL. stay AWAY from this branch. this mgr. does NOT care ONE bit about good customer service. she is ready to get rid of a long term customer in a matter of seconds. may u receive the same treatment u gave me to me - EVIL branch mgr. i hope karma comes around to u.

When I was searching for mortgage rates they had the best deal! 3.35% for 20 year mortgage plus the…read morepossibility of up to 10% interest rebates at the new year if the company was profitable enough. They have affordable car loans and college student accounts as well. Great service too. If you are in the market for a home under $250k definitely checkout their interest rates.

From the owner: T&I Credit Union truly strives to do what is best for our members and the communities we reside in!…read moreFrom our low interest rates on all loans, to programs like our No-Cost Home Refinance, to our push for being able to handle more of your banking online. We have and always will stay committed to those we serve!