Where to start! Been with PNC for 10+ years, just moved to Sparta and this has to be the absolute worst PNC bank location which is ironic because it is nicer looking. So moving in requires needing cash, don't count on them for that! They NEVER have enough, and tell you to go to Newton to get the rest, how a bank does not have enough cash, not huge amounts mind you, is beyond me. I have tried 3 times, every time they had less than the last! Meanwhile the small hole in the wall branch in Newton never gives you an issue, and always has cash, what is going on here? To top it all off, I go to just use the ATM on a Sunday to get cash to give someone as a graduation present, and the machine is broken. Whoever manages and runs this joke of a branch should be ashamed. AVOID AT ALL COSTS! read more

Unfortunately I have never had an easy transaction in this place. 1. It's a bank. 2. It should be a straight forward process. 3. ME: Bring a check drawn on your bank, to the counter to cash. 4. YOU (dark haired, 60ish, overly tanned guidette, with ugly attitude): take the check, my proper ID, and be sure that I have signed the back of the check in front of you. 5. Then YOU: just bang on your keyboard a few times (with those leathery, wrinkly fingers) and hand over my cash please. Simple enough eh? Oh, but noooo, this old bat makes a 3 minute transaction last a good 10-15 minutes, moving in almost slow motion, all the while shooting you disapproving / intimidating looks. Worst of all, she's always there, 24/7! Well, I came in the other day and was ecstatic to see another teller working there right next to her, I rushed up to the other teller's window fast, fast, fast, not caring if I was knocking someone out of the way to get there!... WooHoo my day was made. Oh yea, and a couple of years ago I was berated by the "Stuttering" self important bank manager, it was a comical scene; sad, annoying, embarrassing, and totally uncalled for. Reported him Pronto! read more

The people inside are always nice and helpful and there's always coffee and some kind of cookies! Drive up service gets you a lollipop of a Jolly Rancher or two! Easy access from either Woodport Rd. or Mohawk Ave. read more

If i could give this bank a zero i would.dont use them. I had multiple large transactions that they completely made a mess of..one example is i sent a check to fully pay off a car loan. The check was sent well before due date from a post office. 8 work days later i looked at my account and no check....butt there was a late fee. I was livid and called customer service who immediately told me they did have the check. After explaining again that every other bill i paid that day and i paid odd another car at another bank go there 2 days ago..she spoke to her supervisor and after pitting me on hold for 10 minutes, they told me the check came in 2 days before...PNC holds deposits an excessively long time and then charges late fees. Then insult to injury when u pay off a car, the lien holder, in this case PNC is obligated to send the title to you stamped as paid and a letter for the motor vehicle bureau. I paid off 3 cars, i received 3 titles signed and two letters-guess who i have to call to get them to send me a letter and stop holding me up . Additionally there have been many many times on a friday evening i go to the ATM at the bank im the evening and guess what- its broken...I am closing all my accounts and suggest you not open any read more