Came to this location this past Saturday with my Fiancé as he signed up for an online account and…read moreafter 3 weeks still did not receive his debit card. We were assisted by John who was absolutely amazing! He took my partner step by step on how what is included in the account he choose, additional benefits if he ever choose to change plans, how the branch works etc. He was so patient and interactive and joking around with us the whole time. This really made us feel like part of a family! I would recommend him 100x over.

I got an email indicating NFCU has responded to my review. I wanted to see their response so I went…read moreand read it. But when I did, I noticed that they had my address as "SoMar, San Francisco, CA". They were close as they only missed it by 3,000 miles! I actually live near Quantico, VA. The odd thing is that I have turned around and have decided to keep the account despite the abundance of incompetence. I had gone to one of the branches to close my account. But I was on the phone and noticed how easily people were walking up and using the ATM. Plus, they are open Saturday mornings (my current bank closes at 5:00 on Friday and you have to wait until they open Monday morning); there's branch near my work and near my home (my current bank isn't near anything). I have been with my current bank since 1998, so letting go is difficult, but I am breaking up with them. I hope that in a few months I will be able to update my review and state how everything is just perfect after these first few bumps in the road. Have a good Labor Day weekend everyone!

Heather was very kind and friendly she helped my family with proof for the dmv to get their drivers…read morelicense. I appreciate her help. Heather is definitely the best previously I did not get help at this location, but she was more than happy and willing to help in whatever ways she could. Heather is number one in my heart! Everyone should go see Heather at Stafford for help. She is the best of Bank of America

Super helpful and very good currency options. Definitely recommend coming here. Wasn't a long waitread more

Truist bank does not seem to be as good at this location. My family member has been getting the…read morerun around from this staff. Our family member brought in paperwork and tried to resolve a banking issue caused by apparently a Truist bank employee. It's been weeks of run around and then not doing their job.

They do not offer competitive loan programs and have poor customer service. If you are a federal…read moreor DHS employee Penfed & Navy Fed are helping their members through the shutdowns. Wells Fargo is not.

Waited from 2:30 to (still waiting) to open my kids first checking account. I wonder why online…read morebanks are so prosperous.

They were extremely nice and patient when I did not know how to navigate opening a new account.read more

This is a shared branch credit union in Stafford, VA. I initially went there for transactions with…read moremy old credit union. I found their customer service so outstanding that I decided to join. They remember my name and they provide excellent service. I highly recommend them to anyone who wants a personalized experience with their banking institution. They have a walk up ATM which is very important to me because I do not drive. I'm so glad I joined. You will be too.