I called the local branch to ask a question. The agent at the Bank did not know the answer but…read moresaid he could transfer me to another person who could help. Next voice I heard was about an offer for a hearing device. I refused to opt in, and the recording proceeded to talk about Medicare. What BoA branch had to do with Medicare??????

The worst customer service I've yet to experience at a bank. It almost seemed as if they were…read moresearching for reasons to dismiss my simple request to change an email rather than just to do it. They then didn't do it correctly. Had to call the 800 number and wait for 30 min before it was done correctly. Multiple visits to this site and each time was worse than the other. I've been promised phone calls to follow through with any issues and haven't heard a peep.

Navy Federal is an awesome credit union. They are always super friendly and helpful. I highly…read morerecommend them.

I must say that I've never been so embarrassed!! Navy Fed approved me for a loan, after I gave them…read morethe vin # and the agent told me we don't usually do commercial loans but being that I was converting this van into a travel van for my family, the retro fit bunkers in the back would make it a personal use van and that when I called in for validation to tell them that and I will be fine. ABSOLUTELY INCORRECT!!! The agent flat out lied and when I called to validate Navy Fed told me they don't do commercial loans. I told them it wasn't and I explained that to the agent that and he told me that all I had to do was tell them that I paid for the conversion at the dealership for the bunk beds. After it was turned down I spoke to two people and both of them refused to let me speak to their supervisor and they both told me that they didn't care what the other agent said they weren't going to make it right and that they wouldn't have me transferred to anyone else!! If this is the way they take care of the military I think it's all time to switch to USAA!! The worst customer service ever!!

I had to get some money so i stopped by at loanmax and they were great employees but the only bad…read morething is that the interest rates are very high they lended me $1500 and my monthly payment was $545 and only $40 went to the principal.

I wanted to say that even though I'm not able to use this bank for the time being, I really…read moreappreciated Mr. Stephen Shuttleworth's help at this particular branch or what have you (I don't know if that's the right word to use to be honest.) Anyway, I'm sure for a long time I seemed suspicious since I look much younger than my age but I really am Melissa L. and am now 44 years old. I know it's a weird thing to post but I get that a lot from people. I do sincerely hope all is well with Mr. Shuttlesworth. Thank you very much again! I will add I did tell some other workers here that I was leaving the country for good but I had to come back for a variety of reasons but that's how that goes. Anyway, Again, thank you so much for your help!!

I went to the local branch at 13716 Smoketown rd Woodbridge VA to get a simple print out of my…read moretransaction history for the month with the bank name on it. They gave me a print out with the top left and right side of the page cutoff. The W and E on the left side of Wells Fargo was not visible. It showed as lls Fargo and the pages 1 or 2 on the right side showed 1 of. I spoke with 3 different people and wasted and hour of my time. All they can say is this is the only way we can print it. One of the bankers named Julie was straight up rude. She kept saying SIR this is above my pay grade and didn't even try to help. Victoria and Phyllis tried but kept printing the same thing. How can a huge establishment not be able to print documents with the bank name on it? I wouldn't recommend this bank to anyone and quite honestly am closing my account and going to another bank.

This is the second time coming here in a long while and your drive thru atm still DOESNT work. It's…read morea little ridiculous you never have a working drive up atm.

would like to complain about the treatment my family received from your branch. My father is…read moreelderly and barely mobile from serious medical conditions. My mother needed to be added as a joint account holder to my father's high yield checking account. I tried to do this online a few weeks ago only to find that the type of checking account is not eligible for this type of change. My mother and I both called Capital One customer service who explained that my parents would have to go to the branch in person or present a power of attorney from my father in person. My parents mustered the energy at great effort to drive out to your branch only to be told by a teller on late Wednesday that they could not help them at the branch and they need to contact customer service. As if this was not outrageous enough treatment to and elderly couple facing serious medical issues, when my mother called the branch the next day she was told the same thing by a male representative and told she can take her business eke here if she was not satisfied. I called around 11 that morning and encountered the same unprofessional and heartless employee who talked over me when I tried to explain what my parents wanted and he hung up on me. He then proceeded to ignore my call backs. He did not give me his name but he was working there on Thursday August 27. This person has no business in a position of responsibility in customer service. Fortunately another woman stepped in. I had the pleasure of talking to her earlier Thursday morning to explain what my parents needed. She said there was a misunderstanding and would call me back. She called me back after noon and we were able to have a three way call with my mother. It was clear that the representatives who refused to assist her did not listen to her and they thought she wanted to open an account when my mother clearly asked to be added to an existing account. She apologized for her colleagues cruel behavior to my parents and offered an appointment Friday for my parents to compete the transaction. It went seamlessly. Had not been for this decent professional my parents would have been stuck without a way to pay their bills.

Last week, I was depositing my check in the ATM outside, and suddenly an 'out of order' sign…read moreappears on the screen, and it wouldn't return my card. I went inside and told them what happened. All I wanted was my card back and I'd come another time. (The line was about 10 people deep and wasn't moving at all). They confiscated my card and refused to give it to me because it was my wife's name on the card (I don't have a card because it's mainly her account). They said 'federal regulations' even though it is legally my account. My wife had to return the next day. Today I tried to make another deposit in the ATM. The machine this time ate my check. I just wanted them to retrieve it for me so I could have another go at it. She said I'd have to wait in the (as usual) very long line. I waited there 20 minutes because they had only one teller behind the counter, and she was also assisting the drive through customers. The manager came back to help on some of them, but as it was closing time, she had to excuse herself with each customer so that she could unlock the doors for them! There is really no excuse to have such long lines all the time. If more than 1 or 2 people are waiting, someone needs to help them out, and certainly not have someone running back and forth from the drive through to the counter. It's ridiculous. I don't want to use this bank again and go through all that. What a waste of two Saturday mornings.

Rahman the Maniger is great I have six accounts and my personal account with Wells Fargo and I was…read morehaving a hard time getting some money out but Mr. Rahman the manager came out and made my process easy. Thank you sir.

I made an apportionment for 4pm and confirmed it not once but twice. I was stuck in traffic and…read morecalled to let them know I would possibly be 5 minutes late however I was there on time. I go to check in and am told that the bank associate (Selmas or Selma) is currently in an appointment so I take a set patiently and at 4:20 ask when I will get seen because the bank closes at 5pm. At this point her appointment apparently is going to take longer and am told she will call me back to reschedule. At this point I get extremely frustrated. I left and will not be doing business at this bank. Extremely unprofessional. Do not waste your time at this location.

My son had to get his first Checking account being 16 for his job. PAULA was so helpful setting him…read moreup with everything and explaining him every step of the process including how to get the design for his debit card. Sarah is the manager who helped me for days, when I had to change bank accounts. I can highly recommend this Bank. I have been with this bank and Paula, when it was Crestar, Suntrust and now TRUIST!

I have been banking with BB&T forever. And then, the merger with SunTrust occurred and every…read moreaspect of what was once a reputable and community-based financial institution has deteriorated: customer service, exorbitant fees, and mostly, the integrity of the system. Needless to say, once my current check clears, I will be closing my account: not that it matters much because I am a teacher who doesn't contribute enough to Truist's bottom line. Here's the scenario: Truist is administratively holding a $7,000.00 check that I deposited to my account last Friday. The funds will not be available until June 29. This is an eleven day hold. When I asked customer service about the hold, they said that they have to verify that WellsFargo has the money in their account. eleven days for $7,000.00. I did a little research and Truist is holding the $7,000.00 in an interest bearing account that benefits Truist, not me. I'm not sure what the interest rate is on this "holding account" nor do I know where the funds actually reside, but to me, this is theft and fraud. Please be careful where you place your money, and certainly reconsider banking with Truist. My next call is to my financial attorney. I'm at least owned the interest that they underhandedly accrued on my behalf. Truist: Trust with a lower case i. How cliche'.

I went in for my name change appointment today and was attended by Joshua, he was so helpful and…read morenice, my appointment started right on time. There was issues with the system so he was not able to issue me a new debit card, but he was able to provide me an alternative which was to mail it to me. Thank you Joshua for all your great help today!

Every representative I've worked with has always been great. Service with a smile and a positive…read moreattitude!