My experience has always been professional and friendly at this location…read more Unfortunately, CIBC has decided to change their business model, leaning towards going digital and closed this brick and mortar, forcing us to either drive to another branch 30 minutes away or change banks... we will probably do the latter.

It's my first time ever at a CIBC bank and at this specific branch. My banker is Irene, who is…read morereally knowledgeable, friendly and efficient with finding me a solution to my banking needs. She told me about their iCan consumer checking account, the benefits, the fine print, and ensured that I'm on the right path to getting the $200 bonus. She went above and beyond to make the process as easy and streamline as possible. She also gave me the resources I need to add my partner to the account and CD rates which is something my partner is really interested in. She also introduced me to the staff and made me feel like family. This experience reaffirms why I made the right decision to leave a big bank and join a local one. I'm so excited to be apart of this financial institution, and I'd recommend this branch to anyone in the area looking for all things banking.

So you go to the bank and give them a check. They ask is that for deposit? Let me see, do you…read morehave a deposit slip? Today, they deposited MY check from TownCenter into MY account at Towncenter. Then acted confused when I asked for my money. I went in and told them it was not a deposit, but a withdraw. They then showed me someone else's check for a payment on their loan. They explained that I had made a payment on my load and handed me the check. Well I don't have a loan with TownCenter and that was not even my check. I later looked at my account and they had taken double the money out of my account. When I called I was told that tomorrow all my money would be available. They need to learn the difference between a deposit and a withdraw, maybe they could ask a Third grader to explain it to them. Also, make sure you count your money prior to leaving, more than once they have shorted me money... Maybe counting is not this banks thing.

Leaving Byline for this bank. They actually care about small businesses. Thanks for all your help!!read more

A very busy location, so patience is needed, and your concerns are handled. Convenient parking, as…read morewell.

I bank with Citibank because their customer service is simply the best. The staff at the Tinley…read morePark office are knowledgeable, patient, and helpful. Most importantly, they won't push anything that isn't going to be in your best interest. They put the needs of their client's first and always have a smile and kind word. I have never felt rushed or pressured with any banking process. As a disabled Vet, Im incredibly thankful for the opportunity to have such an amazing staff available to help me navigate my finances and always willing to take the time to answer and explain any questions I have. Kindness, a smile, and patience go a long way, and the staff here genuinely understands that aspect.

The teller was very professional and The bank was clean and…read moreinviting. I'm sure I went out of my way but the service was well worth it! I went inside the banking case there were any questions but it all went smoothly. I was getting $100 worth of small bills for my friends yard sale.

This is the most friendly branch I have ever been to every person who works here knows your name…read moreafter the first visit. This branch has been more then helpful and goes above and beyond to make sure your issues are taken care of. Even after a week or so they call to make sure everything is fine. I was having a problem with my debit card and the banker seen me out there the next day she came out in the cold to make sure everything was fixed and that the card was working. She did that for 3 weeks in a row.

My husband refinanced HIS loan on HIS house as the sole mortgage holder. As his wife, I was…read morerequired to sign a Homestead Waiver acknowledging I would not make claims if we got divorced. I did NOT sign for that loan but was required to sign the Homestead Waiver as the spouse or my husband would not get the loan. I was never on the deed. He passed away in 2023 and transferred his house to his kids. They have defaulted on the loan. It is now in foreclosure. I was SUED as a guarantor on their house!! Apparently, it is normal procedure to sue anyone who might have an interest in the house?? Just throwing stuff at the wall to see what will stick. This created a nightmare for me. I have lived in my own house that I've owned for over 40 years. We were separated for 12 yrs. UPDATE: 5/28/2025 I have been dismissed ( pre trial) as a defendant in this case after having explained to the plaintiff/attorney that I had only signed a Homestead Waiver. I am still in the court system/online and cannot be removed because this was not a criminal case.

We are very happy with the service from this branch . Crystal helped us with our loan and Jasmin is…read morevery friendly at the customer service desk.

I went to the Bmo bank in Matteson il with a check that was drawn off there bank I am not a member…read moreand because I was not a member the bank charged me $10 to cash there check. And the only reason why I didn't go to my bank was because this bank was closer to me

Everyone that works here has always been wonderfully helpful! I have had an account with Harris…read moresince I turned 16 and now have my business account with them as well. I trust them and appreciate their prompt, but careful service! Awesome place to bank!

Trash. Will be closing my account if they ever release them from a fdic insured check. Been told 10…read moredifferent things. Take ur banking needs elsewhere

The branch manager is an arrogant pos.This location was responsible for causing my family pain and…read moresuffering after my mother passed away. They overstepped their authority returning pension money that should have been left alone. Now to receive the pension money owed, it will take months. Go elsewhere to bank. You suck Bill.

I really love having this credit union so close to my mom's house that is open every day during the…read moreweek AND Saturday! Great customer service, and I am able to take money from my University of Illinois Savings Account, without going to Urbana.