Not professional by any means Scott is cocky and very rude and doesn't return messages reads them…read moreand let's it sit pulls credit score and you dont hear from him for days absolutely the worst and not professional at all! Don't recommend

If you want your buy/sell transaction to go smoothly, don't call them. If, however, you want your…read moretransaction to go terribly, this is the mortgage company for you. Dropping balls, no accountability, missed deadlines are all strong attributes of this outfit.

Dominic & his team are very knowledge about their industry and how to find the best rates. Whether…read moreyou are refinancing or a buying a home for the first time, the team will help inform you of all your options. It is hard not to build a relationship with his team during the process -- they truly care about their customers and want them to have an excellent experience.

We recently refinanced our home and used Rockway Mortgage. They were able to give us a very…read morecompetitive rate, in fact, I couldn't find a better rate anywhere else. I like using a broker because they can shop the loan for us and find the best fit, rate and terms. Dominic and his team were great to work with. I've had many mortgages through the years, and this was the easiest and smoothest mortgage process I've experienced. Definitely recommend!

Working with Cosmo and the Envoy Mortgage team was truly a great experience! He walked me through…read morethe process, answering my questions every step of the way. This included providing multiple rate quotes and estimates through the lengthy home search process while being very responsive to my e-mails and calls. The team delivered the loan as promised and it closed on time during a very busy stretch of the season. I would recommend Cosmo to anyone looking for a fair and honest mortgage broker with experience and personable skills to make this stressful time go more smoothly!

From the owner: "To date, Envoy has been a retail only mortgage banker with an emphasis on conventional and FHA/VA…read moreloans. There are aggressive growth plans underway that would have Envoy Mortgage lending in all 50 states."

Save yourself the grief and deal with a company that communicates accurately and effectively. Stay…read moreaway from them! I had a perfect credit score ruined by their terrible practices. I was a HELOC customer and they charge an annual fee. Well looking at the statement it appears the annual fee is charged to the line of credit. Nope, they bill it individually but they include it as a line item on your statement. So when I paid $40 over my minimum it didn't cover the $65 fee. The following month exactly 30 days later my auto payment hit again and paid the remaining $20. This scumbag company reported me 30+days late to the credit bureau and collections for essentially money that was paid to them that day. I never got a call, a letter, or an email saying I was late. There was no notification on my dashboard when I signed in every month. But the made sure to smear me on the exact 30th day late on $20 despite being paid that day. It took days to get an answer and I had to spend a few hours sorting through statements piecing it together myself because nobody could tell me why and no management would return my call. Despite no late payments in 3+ years with them they couldn't remove the late mark as a courtesy. The basically said it was my fault and they don't owe any phone calls, or email, or notifications you are late. I got one call it was from the collections dept 1 month later. I returned the call immediately and he said he had no idea why he was contacting me and to disregard. That's the only call I ever got. Now I'm preparing to get a loan to start a business and I run a credit checo and find I was reported 60 day late to TransUnion. So now I'm disputing it. This company ruined my 10yr record of over 1k payments on time. Perfect credit screwed by this circus of a bank. I paid 2k extra the month before and an extra regular payment but it ment nothing. All I needed was to know I was past due and I would of paid them no problem. I'm now trying to figure out how to take them to small claims or anything to return the favor. I have an appointment with a consumer rights attorney next week. Save yourself the heartache and stress and avoid this place all together.

I know it might not sound too exciting to review a bank, but here we go…read more.. First, I have had a home mortgage with them and a Home Equity line of credit for over 10 years. Their interest rates are always some of the lowest available and anything that can save me money is a plus in my book. Their online banking is easy to navigate and I feel very secure using it. The physical bank itself is very nice. A brand new, modern and brightly lit facility in a great location just east of Avon Commons and just west of Mitchell's ice cream - right in between shopping and snacking! The teller's I interacted with were friendly and I never had to wait for service. If you need a home loan or line of credit - Third Federal should be on your short list.

Staff lacks customer service and are completely disrespectful to the customers. They are obviously…read morenot happy working there and it shows with their miserable attitudes.

The North Olmsted Branch is very disappointing. Our loan officer was dishonest and I believe may…read morehave been terminated. Our treatment by people in the bank has been poor and we chose not to go with this bank for a mortgage on our new home. They requested a phone conference with our new lender and have put us on hold for over 15 minutes. This used to be a great bank. Now, I would not recommend them, sadly.

BEWARE! This…read morecompany is the worst of the worst! My mother-in-law had two retirement funds set aside for her children (beneficiaries) before she passed away. They sent my husband's inheritance claim form to some random person in a different state. We never received any correspondence from them. It took multiple very frustrating phone calls to them to discuss any of this. They only have basic level customer "service " answering the phones. No employees are assigned to your account-- you have to start over with a different person every time. They give you phone extension numbers that don't exist. They won't let you speak to a manager. They said they couldn't find any accounts. Then they said they mailed claim forms to a random person in another state. Then they said the account was empty even though other family beneficiaries were paid years ago. They won't say who got paid. They won't say how much was in the original account. After 11 years, Fidelity STILL has not resolved this matter. Today they said they would no longer discuss the matter. Please beware of this company. Go read the multiple negative reviews on Consumer Affairs and many other sites. PLEASE don't put your children through this hellish experience.

Mixed bag! The on-line tools are great. Phone support are…read moregreat. However, the support at the local branch are inconsistent. Depends on the Accounts Rep / Advisor your are working with. Have been with this institution since 2012 when the company I retired from moved the retirement fund management to Fidelity Investment. Have had EXCELLENT rapport/relationship with the first rep I'm working with, however, less than a year, the rep was transferred to another branch. Another rep/ advisor who took over was aloof and incompetent. In less than 3 months, that rep was no loner with the company. Have had at least three different good reps, unfortunately, those were either transferred to another branch or left the company. While the revolving door of countless reps makes it difficult to establish continuity, not given a heads-up of the changes is frustrating. Perhaps I am asking too much for wanting to be notified and introduced to the rep/advisor who will take over. Perhaps the worst is the failure to return phone calls and emails. At the risk of being labeled chauvinist, it seems that female reps are very sensitive to the point that objectivity are compromise. The last two female reps/advisor failed to keep their promise of the agreed upon action.