December 31, 2025 received Super nice service by all clerks especially professionalism by DCCU…read moreManager Shatesha M. and front DCCU Associate Jess B. Always get what I need from DCCU Canton, GA. Thank you and Have a Happy 2026 Year! From Shared Branch FCU San Antonio Texas. CC

Super nice service by all clerks. Always get what I need from DCCU and have been a member since the…read more70's when it was run by Delta personnel and was Delta Employees Credit Union. When it changed hands, it was hardly noticeable and I have stayed with them all these years.

Mersadies is a customer service rock star. Always friendly and seems to be in a good mood.read more

Crappy experience …read more I took a check from a large recycling company to this bank that it was drawn on . The Teller called the business to verify the check ( a $107 ) check , made me wait like a criminal , then charged me $5 to cash it . FORGET THIS BANK !!!!!!

This branch inside the Kroger in Kennesaw is so amazing. We have been doing business here since it…read moreopened, It is very conveniently located, and they are open late, and on a Saturday too. The staff has always been really nice and friendly. However, Kay Birchell, Bank Associate, remembers our names and always goes an extra mile to help us, and finds out answers to our questions. There is an other 5/3 Bank branch in Kennesaw, but I really love going to see Kay. She is very professional, but yet finds time to come out of her office to say hello, unless she is on the phone or with a client.

The people that were working at this bank pre Covid I know well, they were great. There is a new…read morecrew now and every time I go in here it's a lack of customer service that irks my nerves. One instance I waited for a while on line the two employees at the front saw me in line and let someone else skip as if I wasn't even there. I told a young girl name jaida that wasn't cool she apologized and I accepted it and went about my business. The second time both workers were in the back with customers. We had eye contact because from where they are you could see the front. So they saw me. They never stepped to the side to tell me hold on or anything. I waited for approximately 25 mins next to the counter on my phone. It was so bad the a few workers at Kroger asked me if I was okay how long I was standing there. The lady finally comes out, goes to a register still doesn't acknowledge me initially then she says are you waiting for to be serviced? No I'm standing here because I like the lighting. What type of dumb question is that? So she had the guy come to a register and finish up with his customer which he did. But then he attempted to handle another task, she had to tell him take care of me I been waiting a while so he did. Then he is like sorry for the wait. Dude you could kiss my ass cause this is the second time you looked me in my face and either over looked me or played bad customer service with me. Horrible spot! I will gladly go to the chastain location where the bar is higher.

The greatest and most friendly bank in Atlanta. Would highly recommend. Easy to Access. Can call…read morewith a question or problem and have answers in minutes.

I have been doing buisness at the location on Douthit Ferry Rd for years. For some reason I just…read morehad a consultant sit in the open and tell my buisness out loud then she LIED to me! Told me they would have to "capture" my card for a 4 dollar and 10 dollar charge. Then she wanted to cancel my overdraft protection! I never thought I would get treated like this at this credit union. Run!! I know of someone they just took a few overdraft charges off of. I only asked about a $4 and a $10. Color and age must really matter now.

Latest Update: I still have no access to my account online. This is ridiculous. I would not…read morerecommend banking here. Update: they are trying to work with me to provide some solutions that I hope will work. Happy to give it a go. OLD REVIEW: So far, this has been a really painful experience and I picked Ameris because I believed I would get a personal touch. One hour on the website setting the business account up to be told, I need to visit a local branch. So I did. One entire hour (of setting up the account) later, I'm given a business checking account with no checks, no online access what so ever, and no ability to do any kind of money transfer. The amount of time, I have spent talking to their support and trying to fix this is lost time. I'm close to closing this account and unless things change, I wouldn't recommend Ameris Bank despite what other people say. Why would I want a bank account with zero features.

Nice folks here at Fidelity Bank. They have free coin counting, which is great if you want to cash…read morein a giant jar of change. No 11% coinstar fees here...and they have cookies while you wait. I think I jammed the hell outta their machine w my load of pennies, but the staff powered through it all smiles. Give them a look.

I have used different banks over the years, but this bank takes the torch. From service to quality…read moreand experience, they treat me like a millionaire banker with my few dollars I take there. Today in particular I, was feeling overwhelmed with the ongoing of things, but the smile of the lady at the welcome desk, felt like sunshine upon my face on a winters day. She did not do anything, but welcome me with that smile, that said ' all is well' I left the bank feeling so good about myself. Due to bank security I could not take her photo, but I wanted to share this. Wonderful place to bank.

The Nightmare of Doing Business with Navy Federal Credit Union Mortgage…read more I rarely write public reviews, but the experience I had with Navy Federal Credit Union's mortgage department was so egregiously mismanaged, disorganized, and downright disrespectful that it would be irresponsible not to warn others. What was supposed to be a joyful process of purchasing my dream home turned into an emotionally draining and financially damaging ordeal. Let me be clear: I am a high-earning entrepreneur with a long-standing banking history, excellent income, and consistent cash flow. Millions of dollars flow through my accounts each year. And yet, I was treated with suspicion, neglect, and incompetence every step of the way. Navy Federal demanded that I change the title of the property into our name prematurely, knowing full well it put us at legal and financial risk before they were willing to finalize the loan. This move alone jeopardized my family's security and created significant exposure--all under the promise that "everything was moving forward." Spoiler alert: It wasn't. From there, the experience devolved into a circus of compliance hoops: We paid off every lien and tax obligation they flagged We provided every document, letter, form, and verification they requested--many of them multiple times We jumped through every shifting goalpost without hesitation, because we believed this institution was operating in good faith And yet, they continued to drag the process out for weeks with zero urgency, a complete lack of transparency, and no accountability for their delays. We were passed from one clueless rep to another, forced to explain ourselves repeatedly, with no consistency in communication or follow-through. The final straw? After months of compliance and good faith, they denied the loan based on the IRS not yet updating the tax transcripts to match our recent returns--a known issue that takes 15+ weeks. Even though they saw and acknowledged millions of dollars in income, clean returns, and third-party CPA verification, they decided to play the "policy" card. A policy that punishes legitimate business owners for the IRS's delay, and one they knew about upfront. Not once did Navy Federal offer a creative solution, fast-track option, exception path, or direct communication with underwriting leadership. We were left bleeding time, bleeding money, and missing opportunities while they sat on their hands. To add insult to injury, real estate professionals across the industry warned me after the fact: "Navy Federal is a nightmare to work with. They always delay and kill deals." That reputation is well-earned. Agents avoid them like the plague for this very reason. And now I understand why. I gave Navy Federal every chance to act with integrity and efficiency. Instead, they wasted months of our lives, inflicted financial harm, and proved that they are ill-equipped to handle anything outside of cookie-cutter borrowers with W-2 income. If you are a business owner, investor, or high-net-worth individual--do yourself a favor: DO NOT waste your time with Navy Federal's mortgage department. They lack the systems, the sophistication, and the strategic thinking to serve high-level borrowers. And most importantly, they lack the customer service, communication, and compassion that every client deserves. This was a nightmare--period. And I'm speaking up so you don't have to live through the same one.

We lost a debit card on Saturday. I looked on the website and it gave the # for Shazam. I called…read moretwice on Saturday and Sunday and was placed on hold for more than 30 minutes. I called Monday (holiday) and finally reached someone, but I was told we did not have a debit card with this name and SSN. I was advised to contact the bank. I called my branch on Tuesday when they reopened and the card was canceled and a new one was ordered. I had to worry for 3 days that someone would find and use the card. In comparison, I called my credit card bank, and the matter was handled in 5 minutes and one phone call.

I have received excellent services from this branch even when the staff changed; the service did…read morenot degrade. I personally will remain one of the loyal customers for my business and personal accounts.

I had been with Fidelity National bank for 30 plus years! Ever since Ameris took over I have had…read morenothing but issues. From the inception, their online banking is horrible. They are constantly down and never responded to any issues. At least once a day while trying to log on to pay bills, since everything is only online right now, the system is down. If they are taking over banks, they should first be competent.