I'm writing a review because this isn't the first time I've contacted this eye clinic and left messages without getting a callback. I don't understand why they have a 4.8 rating on their website; it seems inaccurate. It's very frustrating that no one answers, not even for other appointments. I can't be the only person experiencing this every year. read more

I recently got catarac surgery, every aspect of the process was flawless. Dr. Carter is awesome and the staff is kind and efficient. After years, I am able to drive at night again. Thank you Dr. Carter and Pocono Eye Associates. read more

Dr Negvesky is a caring doctor that knows everything about eyes. He's done my cataract surgery, both eyes. And kept getting an infection in my eye. He tried many meds until it finally cleared up. It's easy to get appointments. And the staff is friendly and helpful. read more

my eye is no better than before the cataract surgery. the dr. didn't even ask me how my vision was, he was in and out in 2 minutes. he didn't fix anything after $2,800. later. will not go back to them. the staff was very nice. read more

The Doctors are wonderful and experts in their chosen profession. However, they won't take payments and don't accept Abel Pay. I recently needed cataract surgery in my right eye and my pupil was attached to the lens. So they break down what dollar amount was due by what date $688.00 was the Dr fee after insurance and $1075.00 was due to the Dr by another date and $1025.00 was due to pocono Ambulatory by another date. Entire amount due prior to the surgery. Then I had to pay another $60.00 for special eye drops that insurance won't pay a single dime for and apparently only one pharmacy has the recipe to make them. Then I find out that the fee for Pocono Ambulatory is another 3 grand.Then you are offered an after care kit that contains a tiny tiny roll of medical tape, sun glasses and an extra shield for $10.00. WTF? Today I get a bill for an additional $110.00. I'm supposed to get my other eye done but told the Dr. he wiped out my bank account with the first eye. So too bad for me. They will not work with you financially. As good as the Doctors are I will probably look into finding another Dr that will work with people financially. I can't afford Pocono Eye I wonder how many people had to file Bankruptcy after paying the expensive bill for much needed surgery? read more

They tell you one price then you start receiving bills and when you ask for an itemized bill explaining g the charges you get lots of lip service and nothing else. Shame because care is wonderful. Anything to do with Lehiegh Valley Health sucks with billing. read more

I had a situation and given an appointment immediately. The treatment I received was amazing. I would de recommend this office, staff is friendly and doctors are great. read more

I don't shop here for frames, but I do come here for exams, lenses and contacts. I've been coming here for many years and I am very happy. They are friendly, professional, and Dr. Pyle is the best! read more

I cannot adequately express my most heartfelt gratitude to Dr. Negvesky and his team for the EXCELLENT care they provided me when I had cataract surgery, in both eyes. The ladies at the check-in desk, the nurses & other staff who saw me, and of course The Good Doctor, were thorough, professional, and (important to me) compassionate. While everyone was so wonderful to work with, I want to note one young lady in particular, Surgical Coordinator Danisa T. Though I tried to avoid showing it, I was Stressing about needing yet more eye surgery, & this time on my right eye, as well. Danisa's kindness was immediately evident, & she put me at ease within moments after we first spoke. I cannot thank her enough. read more

This place should be shut down!!the dr examined me and left the room without telling me what he found. I was left scared and wondering if I was going blind! These people should not be dealing with live human beings ! Don't go here!! read more

I Love this place and staff!!! The service is warm and welcoming. I have never had to wait long, plus they have such a great selection of eye glasses frames and they make your eye glasses fast if need it!! This place is clean and well organized but the service is always A+ read more

Warren help me with me frames & lenses, he did a great job. I'm wanted a very specific color lenses (amber) for night & foul weather. Update: I receive my glasses and they are great. Exactly what I was looking for. read more

I wish I checked the reviews here before my mom went to this business. They are horrible. I can confirm another comment in this thread that you can leave 10 messages and they do not return your calls. My mother paid for her lenses 3 months ago and they still submitted the bill to her insurance company trying to get paid TWICE! She has to make an appointment to have her lenses fitted to her frames. After this finally gets done she will never go back and I will warn anyone and everyone not to give Pocono Eye their business. Absolutely frustrating! Customer beware!!!! read more

Getting my yearly eye exam is nerve racking every time and my anxiety is usually at an all time high. During my eye exam, I started to realize my vision has gotten progressively worse and I began to cry. I told my doctor I needed a break and explained myself to him. Dr. Derek Pyle was the kindest, patient, and understanding doctor I have ever encountered. I move around a lot and usually see a different doctor every time so this means everything. I usually experience doctors that are very routine, silent unless instructing, or speeding through the whole process, but you can really tell that Dr.Pyle truly cares for his patients. It's very reassuring to know that getting my eye exams will be less daunting for me in the future and I'll be looking forward to great service and laughter that lightens any anxiety I usually feel. Thank you so much! read more

If you call the number, you get sent to an answering machine. It took two weeks to get an appointment because no one would call me back. Now, I am trying to order contacts. I have left 5 messages. The first over two weeks ago. No one will call me back. I have used this group for two years now. I'll be finding another group next year. This sucks!!!! read more

It's a scam .. Dr Willis first words to me was if I give him 5000 I would have a better lens put in!! So when I said I didn't have it he didn't care .. my eyesight is the same .. please don't go to this man it's all about money and they treat you like shit!!!!! read more

Every year I spend at least a few thousand dollars at this place on eyeglasses for myself and my kids. For the last few months, I kept getting a letter from them stating that I owe them $19. Every time I would call them they couldn't figure out where this amount was coming from and this week I received a letter from a collecting agency for this amount. A simple courtesy call would have sufficed. So much for customer service... It looks like the right-hand doesn't know what the left-hand is doing at this place. read more

I have gone to this place for years. All of a sudden, today, after YEARS of doing this at my request, they will suddenly not send my doctor a copy of my latest report. After asking them several times myself and my primary doctor asking them, today, they REFUSED to send it unless I look up the fax number for them. They cannot look up a number to an office they have sent information to for years. Besides, their phone number is always busy, busy and I have wasted weeks trying to get through. With covid and access to the office closed, they are being difficult unnecessarily. So, for years you keep the fax number but today, you decide you need me to call you back with the number? So I can get an endless busy signal again? Horrible office staff. read more

Waited 45 minutes to see the Dr. (Willis).When I asked how much longer they said soon......if I were 45 minutes late, they would cancel the appointment. They did this to me last year as well. I asked for my file and left. read more

Always reliable professional service. I've been a patient since childhood, now 50+ This practice has a close relationship with Will's Eye Hospital of Philadelphia. They are top notch, especially for special more complex cases. read more

I went there because i had cataracts in both eyes for surgery.I previously wore glasses and they said they could implant lenses to correct my vision so i wouldn't need glasses.I ended up paying over 6 grand for the surgery because insurance wouldn't cover any corrective lenses.The doctor(Dr. Payne) is a quack.He should have his license revoked because i still need glasses for anything closer than my arms length.I work as a machinist and i need to read small lettering on the measuring instruments which is hard to do when i need safety glasses also.All they care about is more patients and more money.It felt like a fast food restaurant only for eyes.I walked out once because i waited over an hour.I wouldn't recommend that place to anybody,even my enemies. read more

I had confused getting an eyeglass prescription with a real eye examination. This is not the case. I came to Pocono Eye Associates (PEA) because I needed an emergency pair of glasses due to an aberrant ocean wave. I was recommended to go here from my diabetic mother. I got an appointment in just three days. There, a real eye doctor examined my eyes well probably for the first time in over a decade. There wasn't much change in my prescription, but he noticed tiny cataracts (no big deal, but new to me) and a possible uplifting of my retina! He explained what this means and referred me to go see an ophthalmologist. I may need surgery. [I went to Mid-Atlantic Retina see that review.] The doc was professional, courteous, and took time to explain what all of this means. The waiting room wasn't too bad; about 15 minutes total. Also realize you must wait in another waiting room for eyes to dilate. Second phase was going to the eyeglass lab to pick out my glasses. This was pretty impossible for me NOT because of an error on their part but because I could not see (no glasses and eyes dilated). I couldn't see any frames in front of me so I choose frameless thinking I can't go wrong there because there are no frames. The optician was very courteous, empathetic towards me, and did her best. When all was said and done a pair of glasses cost over $500 - final cost little over $300 with insurance. I did have to wait one week to get glasses. Apparently, the lab there doesn't mean they make the glasses there. I called mid-week to ask how they were coming along. No one could tell me anything, "We only know they are done when they come in." Can't anyone call and find out? NOPE. When I got the call I immediately went to PEA to pick them up. There, the same woman assisted me in fitting them. I also got to see the glasses I choose for the first time. She explained warranty yada yada and I left. I went back a week later to have them adjusted to be tighter. No problem: in and out. Saw me right away. I awarded because of getting an appointment right away, expert doctor exam, patience from employees, and overall experience. I had no problems with reception. Those very poor reviews are old and probably from ornery patients. I have lived in Stroudsburg my whole life and when asking around, PEA has a good reputation. By the way, with the new prescription I got another snazzy pair of glasses from Warby Parker.com for only $125; insurance not used. I will not be getting glasses from a brick and mortar store again, but I will still go back to get my eye health examined. (Just take prescription and get glasses online. When glasses come in mail, you can (if needed) get them adjusted at a store. [They should do it for free even if you didn't by them there because that is just good business and takes less than five minutes.]) read more

Professional service, caring doctors and thorough eye exams. I highly recommend Pocono Eye Associates.

I'd give no stars if possible. Unfortunately I placed an order for glasses that were $171 which mind you were the cheapest. I paid for half which was due upfront and was told it could take a week or so to get to me. 10 minutes later I decided that it was way to much to spend when in Walmart they offer two pairs for under $80. I called to cancel literally 10 minutes later and was told the lenses were already cut and that I would lose the $85 dollars I put down. Total scam less than 10-15 minutes after payment. Don't waste your money there. Complete scam after being told it could take over a week! Never going back and. I don't recommend to anyone, poor customer service. read more

This office, where myself &family have been patients , ( & spent a lot of money ) recently refused to give me a complete prescription for eye glasses. They would not include the PD ( pupillary distance ) which is needed in order to make a pair of glasses. I believe their only concern is $$, and they were unhappy that I was not buying glasses from them. We will never go back. read more

This place used to be good, seems they've changed for the worse and not very helpful in the eyeglass dept. plus they are Very Expensive! Good luck trying to get your prescription from them. read more

Person in the billing office is horrible. My wife went for laser surgery and had a follow up visit scheduled for April 5. Follow up was supposed to be at no charge. Due to a death in our family we had to reschedule to the following week. She went for the visit and was not charged. Two weeks later a bill came in the mail. We called the billing office and spoke to an extremely nasty person who said the follow up period is only good for one week past the surgery. Tried to explain that my mom passed that's why we had to reschedule by a week. The woman was so nasty and said too bad you need to pay the bill. What ever happened to doctors offices having a little understanding and compassion. If they need the money that bad I will pay them their 40 bucks. read more

You can't teach or train common sense.There,s a Big sign next to the receptionist that basically says customers better behave or else . No wonder ! They set the appointment then a month later I arrive, then they ask for my insurance referral from my primary doctor . That's a little backwards and no way to run a business . My time wasted . doctors time wasted . Keep painting your nails and putting up your signs ladies read more

I will never go there again. My first appt in 2012 was great. The Doctor did many test and that day he set up an appt for me to see a Neurologist. He knew my eye problem was Multiple Sclerosis. Well I had an appt in May because I was having vision problems and pain. Well the only thing this Doctor did was a refraction. Never did any tests to see if I lost more of my vision. What he did I could of just of gone to an Optometrist. Which with the major problems I was have I set up an appt with an ophthalmologist. I asked him if there was anymore damage to my Optic nerve. His words was I am not a specialist. He said my site of vision loss was minimal. And no need to change my prescription. I took the script home and looked at it. Here he wrote down the script numbers for my distant vision and numbers for my up close vision. Which the close vision is not on my glasses. But he NEVER told me about that change. Never, Never will I ever go back there. read more

I have been going for years. Sad to say clearly something has changed. Service is no longer their number one. The office is closed Christmas Eve (understandable). Now not only do they close Christmas Eve, but they cancel appts 2 days before Christmas to close the office early on the 23 rd as well when appts have been scheduled for weeks!I have had my appointment set for well over a month and received a call 2 days prior to my appointment to tell me they were canceling (after receiving a call Not even 2 hours prior from the office Manager Debbie to confirm my appt) when I asked to speak to the office manager Debbie kindly notified me that "she was on her way out the door to an appt, that it was the Drs decision, and someone else would be able to help me." Great ownership "office manager" way to manage and take ownership on an issue or offer solutions? The staff did not offer me any comparable options prior to the end of the year. Mid day appts in tobyhanna, when I asked for first thing in the morning or last appt and I was schedule on 447 is not an option. I guess if I closed my business and treated my clients with the same respect I received from Pocono eye I could make it then! If they were as worried about helping patients as they were about accommodating their own schedule they may have better service. When told why they originally tried to reset the appt the office manager stated she was trying to "reward and employee". 3 calls, in less then a 3 hour time frame , less then 2 days prior to my appt. one at noon automated to confirm my appt. a call at 1 from Debbie the lovely office manager confirming my appt and saying if at all possible if I could make it 20 mins sooner they would appreciate it. Then a call at 2:50 from Valerie from the office canceling. So unprofessional! When asking to speak to the dr they stated to leave a message. Surprise surprise no call back or return call! Such a joke for a practice. read more

I'm not sure why the fuss I was a walkin and in a time when all you ever hear from eye Drs is "I'm sorry no appts until months from now" I was seen the same day. Dr McCormick gave me the full battery of tests and discovered I have a high risk for glaucoma in both eyes. Something NO OTHER Dr. ever mentioned. She Set me up with a test set of contacts. Was caring kind thorough and informative. If this is bad service I wonder what their A game is like I have been recommending them ever since. I then received to my surprise and delight a full emailed rundown of my visit. The ladies at the front expressed genuine concern and took immediate action to get me to see a dr that same day. I couldn't have been happier. I will go nowhere else as for prescriptions my contacts were ready ahead of schedule and I was given an eyeglass prescription as well. I was called to pick them up. They work HARD to get the job done. Having been in customer care leadership for over 25 years I could never have imagined the service I received that day, if I had a staff as fast and efficient as them my teams would've been unstoppable. I look forward to my follow up regarding the glaucoma risk. read more

After reading the other reviews, I felt like I had to counter them with a possitive one. Dr. Negvesky has been my doctor for almost 15 years. He is very professional and personable. He performed LASIK on me years ago. When I was out of town and had to see another doctor, that doctor confirmed what I already knew. He said that my surgeon had done an outstanding job. I would not trust my eyes to anyone else. The only reason I'm not giving 5 stars is that there are sometimes problems with the office and scheduling. The doctors themselves are the best. read more

My husband had to have emergency eye surgery and got excellent care at Pocono Eye! It may be hard to get an appointment because they are good and hence busy. They partner with Mid-Atlantic Retina and Wills Eye Hospital so they can get you the care you need when you need it. And I had no trouble getting my Rx for my glasses...no questions asked! read more

I've been a patient of Dr. Negvesky for years. When I started there, he caught 2 issues that other "professionals" missed. I haven't shopped around to see if there is a better deal in town as my eye health is more important than a few dollars savings. In my opinion, for the best in care, this is the place to be! read more