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    Point Breeze Credit Union

    4.6 (7 reviews)
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    Services - Point Breeze Credit Union

    Personal banking

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    Wells Fargo Bank

    Wells Fargo Bank

    (3 reviews)

    For small businesses, Wells Fargo has been the worst imaginable banking experience…read more We own several small businesses, including a low-risk medical services provider that has banked with Wells Fargo for five years. Despite paying merchant processing fees more than 165% higher than the alternative we ultimately found, Wells Fargo abruptly terminated our credit card processing in the middle of a business day, even rejecting payments that had already been authorized. We had to contact customers and reprocess their payments through a new processor. The reason? An internal Wells Fargo audit found they had failed to collect required documentation when our account was originally opened. We promptly submitted every document they requested--weeks before the deadline--and received verbal and written confirmation from our local branch that everything had been received and uploaded. Yet Merchant Services later claimed they never received the documents and refused to communicate with our relationship manager, customer service, or local branch staff to resolve the issue. Instead, they canceled our account on the deadline. When we escalated the matter, the executive team said they would investigate and respond...within a month! For a business suddenly unable to accept credit card payments, that response was unacceptable. The silver lining is that this experience led us to a new payment processor with substantially lower fees, better technology, and excellent customer service. We were accepting payments again the next business day. We are now moving all of our business and personal banking relationships away from Wells Fargo. Based on our experience, I cannot recommend Wells Fargo to any small business that depends on reliable payment processing and responsive customer support.

    Very efficient & polite. Not much waiting in my car & they…read moreimmediately said hello. They thanked me for banking with me & wished me a good day. Less then a minute, after sending transaction in.

    Point Breeze Credit Union - banks - Updated August 2026

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