I had gone to Urban Garage for the Inspection of my Honda Accord and I found their service too good…read moreright from the booking of an appointment till I get the report of my vehicle . They explained me everyting in detail , answered all my questions and suggested only required things and tentative timelines to fix that problem. They will guide you properly . Overall their service is very friendly and courtious and prompt . I am very much satisfied with the service and I will surely recommend to my friend and Family . Special thanks to Joy who did my car work. He is very knowlegable and does his job very well.

An email that I sent directly to Duncan (the owner): I just…read morewanted to provide you with some feedback on my recent purchase of a 2010 Honda Ridgeline from your dealership. I have to say that this being my 4th car purchase in the past 10 years, this was by far the most pleasurable buying experience. This is my first time coming to know of and doing business with Urban Garage, and I only discovered your dealership through the Autotrader website. I will openly admit, initially I was apprehensive about approaching your dealership regarding the above vehicle as I could see that your dealership specializes with Ultra performance and luxury car sales, a market segment I would ordinarily associate with being unaffordable and an assumed expectation of dealing with pretentious sales men in an obnoxious environment. I dealt with David and his professionalism and courtesy was definitely noted, I was certainly welcomed to the dealership without any prejudice, at no point did he put any pressure on me during the buying process and he was quite responsive to my questions and concerns and really came though. There was no awkward haggling, unforeseen charges and fees or any unwanted surprises. There were some inconveniences involved, including having to return to the dealership's service center a week later to have an oil change done after purchase, after being advised that one was already done at the time of purchase but like anything else, glitches happen and David took care of that by sending me a complimentary voucher for the next service. Leaving the dealership with a bottle of champagne and a firm handshake of gratitude from David was icing on the cake. Its not too often I've left a dealership feeling pleased not only with the purchase but also the experience. I can say without a doubt that in the future should I be in the market for another vehicle that I'll be a returning customer, and will certainly recommend any friends and family your way. Regards,

I was completely let down by the customer service I received today. Not at all a representation of…read morewhat I expected from Tesla. We had a scheduled appointment and showed up early. 10 minutes in the sales representative passed us off to someone else was rude, short and dismissive. I was shocked and disappointed. I just walked out and I never leave bad reviews but felt I had to here.

If there was a less than one star that is what service would get for our Tesla S. Love our Tesla S…read morewe have owned for over a year but since we do not have local service, we were promised that mobile service in the Okanagan would be amazing! But not the case....we keep getting the run around and back to dealing with people in this Vancouver location that do not call back and could not care less to deal with us. The service manager we started with does not work there any more, he was the best, must have got smart and left. Since our car delivery, we were promised a free of charge first year service because of the inconvenience and the poor condition that our brand new $140,000 car was received . There were blemishes on the paint job, one of the letter on back was broken off, and all the plastic wrappings were not removed. There were other minor little details like grease left on the back interior door. However, having to send our car straight into a paint shop for a week after the excitement of getting our car was a real let down. Then the next issue was a battery, when we called Tesla Road Side, they called our local towing company and the greasy looking guy who showed up admitted he knew nothing about Teslas and was trying to rip apart the covering in the frunk to get to the small battery. We had to be on the phone with Tesla support the whole time for them to walk him through. That was a disgraceful service, not one we would expect from Tesla!! Better service is required here in the Okanagan!!!

Establishing a car brand and making its products universally appealing usually takes years if not…read moredecades , with the exception of say Tesla of course ( and maybe BYD ) . Think VinFast might be trying to be the next major player in EVs , with an all-electric lineup that emphasizes value more than anything else . While that automotive aspiration might seem like a tall order , you have to give it to them for at least trying to break up the monopoly . Things I've noticed on their compact SUV VF8 pre-production floor model here include some weird pilling on the rear cargo floor and a somewhat prematurely worn out driver's seat . Although those may sound a little disconcerting , me being mostly a value-oriented shopper do look forward to a test drive and putting it through its paces in the near future . Beep beep !

New 5 Star Review!…read more Three weeks ago I changed my SUV GLC300 to a sedan C300. I was a little apprehensive as to how it will all work out as my SUV was only two months old. I went back to Maurice as I had dealt with him buying my SUV. He was very understanding of my medical situation as to why I wanted to change my SUV and worked with me all the way very patiently and honourably, till I was happy the model I had selected. My trade in was smooth and fast without any pressure from Maurice which helped me to make the right decision. Maurice, I am grateful for all your assistance in this process which made my life easier. I would highly recommend Maurice to my family, friends and colleagues without any hesitation. I would go to Maurice again if and when I am purchasing my next car. I know that he will be there to help me out. Thank you Maurice Guli M.

If you want to spend tens of thousands of dollars on a vehicle and then deal with repeated…read moreproblems, delays, and frustration, this was my experience. I honestly never expected something like this to happen in Canada, especially in Vancouver. Based on my personal experience, buying from this dealership was nothing like the premium experience I expected from a luxury brand. The vehicle I purchased was a demo car. Even so, I reasonably expected it to be thoroughly inspected before delivery. Instead, I discovered that the windshield was already damaged when I took possession. In my opinion, this raised serious concerns about the quality of the pre-delivery inspection. I was told that because I had already signed the paperwork, little could be done beyond reimbursing my $500 insurance deductible. More than a month later, I am still waiting for the repair process to move forward while my lease term continues to run. I was also given conflicting information regarding servicing. I was initially told that the deal included two complimentary services. Later, I was told I would only receive one because I would only need one service during my two-year lease. However, I later learned that the demo vehicle had already been serviced about five months before delivery, which made me question that explanation and whether I had been given complete and accurate information. My trade-in experience also raised significant concerns. After the transaction, I observed that the mileage associated with my former vehicle appeared to be approximately 20,000 km lower than when I traded it in, and it was later advertised for sale at a price substantially higher than my trade-in value. I have retained documentation regarding these observations. On previous visits with another vehicle, I also encountered situations where I was presented with repair estimates but was told there was no certainty the proposed work would actually fix the issue and that additional costs might still be required. Experiencing this more than once significantly reduced my confidence in the service department. The most disappointing part is that I am still waiting for someone to arrange the windshield repair while I continue driving a vehicle that was delivered to me with existing damage and my lease period keeps ticking away. This review reflects my personal experience and opinions based on events and records available to me. My advice to future customers is simple: inspect every inch of the vehicle before accepting delivery, get every promise in writing, and verify everything independently. Based on my experience, I would not return and cannot personally recommend this dealership.

Service people are super nice, otherwise I would give this place 1 star…read more Wanting to take proper care of my vehicle I brought it in for oil change... the service called me quoting $1900+.... I just bought vehicle from Foundation, but according to services they don't have history of vehicle n suggest regular services be caught up... Next quote $600+... I just want an oil change... final quote for that is $408... Oh n I forgot to ask of they could change a bulb that the dash tells u broken as soon as u put key in, needless to say they did not, nor did they suggest it. Oil change is all they did, bare minimum, n topped off another fluid, $10. on receipt not fill just "top up".... n it looks like I missing a pair of sunglasses, now maybe they fell n are some where in truck, as I did not look but they were in glass pocket on dash... So oil change n 1 fluid top up (not fill, just past halfway), no coolant, whisper fluid nope... they didn't even add next change sticker or remove their last one... Oil change n $10 DEF = $344...

Just the worst in communication. Everything was good until they got our money. When we had some…read moreissues with the vehicle less than 20 minutes off the lot, it's been over a week of trying to get a "manager" to call me back. Of the over ten times I have called and talked to someone they say that they will get back to me before the end of the day but nothing. Do not deal with these people!

I bought a Tesla Model 3 2023 from this dealership on January 27, 2026 and I was persuaded by the…read moreFinance person, Jordan, to buy the extended warranty coverage. Jordan had told me that I could cancel anytime if I didn't want it. I tried to email him less than a month later to see how I go about cancelling it and he never returned my email, so I contacted the sales advisor I worked with as you can see in my text message with her and she said she would try to have Jordan contact me. However, I never heard back from him. I tried to call the insurance company and they said I need to contact the Finance department to proceed with the cancelling of the contract as they are the ones who sold it to me. I contacted the dealership once again and they told me since it has been over one month since I bought the car and the insurance coverage that they will not cancel it. I said Jordan told me I could cancel it anytime and I was trying to cancel it before the one month mark and he accused me of lying that they would never say that anyone can cancel it anytime. I told him I would never buy or recommend this dealership to anyone and I implore you to avoid this place. My right taillight had water in it and my turn signal also was not working correctly and luckily I still have the manufacture warranty so I was able to get it fixed. But my drivers side door is squeaking and it needs a new pin which they won't replace for free. This place is horrible and would say go anywhere else. I will be taking the to the BBB and small claims court to dispute this further.

I live in the Okanagan, and I recently bought a brand new Outlander PHEV with North Shore…read moreMitsubishi and it was seemless! The sales associate, Riley, was very kind, thoughtful, and not pushy whatsoever! He worked to find me the best deal, and was very open and honest. Jordan, the director of finance, was very helpful in helping me complete the deal over docusign, and answered all of my long list of questions! Buy a new car can be stressful, and North Vancouver Mitsubishi took that stress away for me! I would highly recommend!

Ugg, My new Volvo…read moregot sideswiped the other night, not bad enough to do anything but incontinence me, In fact I expected the repair to cost close to the deductible (ICBC hit and run ..$750!!!) So I roll into Volvo get an estimate and Eta for parts. Parts available (3 days) and WAY CHEAPER than I expected for Volvo OEM parts for a new vehicle. SO I book the appointment Tuesday after thanksgiving. They need the car all day and don't have a loaner No Problem I can rent a car for the day. Since I am at 10,000 Km, I thought I would get the oil service done, Well At Volvo NS, they have a 6k service and a 12k service... 12 k service.... $250! for a oil change!!!! OMG what is that hand massaged oil? its a lease I don't care that it was refined by nubile Scandinavians! SO I stopped at Mr. Lube and got hosed down there ($49 buck oil change quickly turns into $79 but you get a newspaper!) Monday I rent a car (bad day to rent, the last day of long weekend they don't have a big selection and ended up getting humungo SUV at the discount rate of $120!!! Drop off car... wait... Tuesday morning call from service, parts haven't come in, Contrary to the system they are back ordered till "god knows when" and will cost a hell of a lot more than quoted... grrrrrrr

Brought a 2007 Volvo XC90 in here for a pre purchase inspection and was so blown away by not only…read morethe helpful staff, but by the non pretentious attitude all the way through the sale. Before I even had the car brought in I rolled in 5 minutes before closing, where I met corinne. I explained the car situation, got all the records and spoke with both her and a salesman about everything there was to talk about xc90's, what to look out for, what to pay for etc.... Fast forward to the inspection and both her and the mechanic pat were so thorough with all the findings, which gave me leverage to bring the price down. I ended up buying the car and first thing I did was bring it to VNV. They did the required service and cleaned the engine bay spotless. Had a good chat with pat afterwards about maintenance on the xc90, and left the dealership not only feeling good about getting a good price for a well maintained car, but knowing I could actually rely and trust the team at VNV. I know dealerships get a bad rep in general for high cost, exaggerated services and overall salesy techniques but I found none of that here, minus slightly higher service costs ;) I would rather pay 20-30% more for absolute peace of mind and a transparent relationship with a dealer than wonder if my car is ok. Keep up the great work guys.