Last of the old school pcp's; sweet, caring, empathetic and a good listener who gets to the root of…read moreyour issue no matter what. Changing my insurance just to keep him.

I spent all morning working at court, I'm starving and tired but came straight here to get this…read moredone. It's my first time driving to their office so I was 10 min late (yes, I called on my way as soon as I realized the timing was getting longer than estimated by GPS). I also checked in online the week before to expedite this process. They tell me it would be a bit of a wait because I'm late and they're taking other clients. After sitting 10 min decided to take a walk to the bathroom across the hall. I let the receptionist know so they wouldn't wonder where I was. Instead of letting me know they're ready, they skipped me (again) and continued to take patients who got there after me. No basic courtesy or warning they'd skip me if I'm in the bathroom... instead of trying to make a good impression on a new patient they say "Well we're not going to follow you into the bathroom! And you were late!" I'm only here because I required a new PCP who takes my ins. after my last one stopped covering me. I can't get the yearly, required EKG I needed without a PCP (I tried urgent care) and it already took them 2 weeks to schedule me for this new patient appointment. It should've been a simple in and out procedure, and I didn't need the attitude from staff. This is not a good first experience with them and I will be switching to a more convenient and helpful PCP when this is done.

Wonderful staff, they were very friendly and kind. Most importantly, they are knowledgeable and go…read moreabove and beyond to welcome you and make you feel comfortable.

Both of my kids have come for speech therapy over the past 10 years (1 at the Medfield office, and…read more1 in Plainville). I ended up bringing my mother in for hearing aids, as well. Love this place!

I've been a patient of Dr. Elena Smagina for a few years now and she is great. She spends time…read morewith you and listens. She is very thorough and really wants the best for her patients. When she makes referrals, she also follows up to make sure that you are happy with your experience. The nurse assistant is also wonderful. This is the best doctor I have ever had.

I've been with Dr. Smagina for about 6 or 7 years now, followed her from Franklin to this Medway…read moreoffice. She's the best doctor I've had; she actually listens to my concerns. She never seems rushed and always gives good care. If I need to be seen on short notice, and can't see Dr. Smagina, the nurse practitioner is excellent, she's very warm and knowledgable and is able to help me with whatever I need. The office staff is always friendly and capable. All around a great office, and they also have labs on site, no need to drive to a second location to have blood drawn.