We are so grateful that Kristin Hutton and Madison Ury got our issues resolved successfully with the IRS after only a couple of years. After all the years Polston and we suffered with these IRS problems, relief is finally at hand. Thanks, Frank and Debbie read more

High pressure, rude. Not fully understanding of the situation and likely will put your issues to AI or India. Not a good company and not good people to deal with. read more

I paid nearly $12,000 to Polston Tax and received little to no value in return. The only resolution was a basic payment plan with the IRS--something I ended up completing myself after discovering most of my information had not been handled correctly. There was no meaningful negotiation or advocacy despite what was initially presented. The experience felt misleading and extremely overpriced for the service delivered. I would strongly caution anyone considering their services to do thorough research and understand exactly what you're paying for. read more

I "hired" Poston tax and resolution to co.plete me taxes and they did absolutely nothing.... I sent numerous calls, text, voicemails to Brian that works there and he did not respond. I asked for my money to be refunded and they have ignored me. if you decide to use them, ensure that you keep a record of your communication. Strongly Recommend not to use this company. Thanks for reading! read more

This firm appears fraudulent. Nearly 3 months and $1500 I hired them to assist with an estate tax issue. My court date is this week. I discovered only weeks ago that they will not represent me - even at an additional fee which was of course expected for the next round of service. For three weeks I have requested complete documentation of their work. I have only received verbal confirmation of the information I gave to them. No report showing NJ State contacts or findings. It was during that call I learned that they had no intention of representing me in court. Clearly I doubt anything was done on my behalf other than quickly taking my money. I hope this review prevents another from falling prey as I did. read more

I had an amazing experience with Tina Barnhart, EA and her team. I am thankful and appreciative for their time and help with this stressful matter. read more

Do not use this firm ! I wish i had read the reviews prior to contacting them . I was charged 4,000 for them to " represent me and negotiate with the IRS and have been screwed ! I was told i would pay a certain amount over 3 years and it's year 3 and i am receiving letters now from the IRS stating i still owe the same amount i started paying 3 years ago due to interest ! I gave one star because i had to . They need to be shut down! read more

Polston Tax Services at Moore, OK Office reel you in with false claims that they will work with the IRS on your Behalf. Yes, this is what Cami Buettner told us. She said, we will help you get a "fee abatement". She said, stop All payments to the IRS now and pay us. We will arrange a workable payment plan with the IRS for you. Yes, our office will work on your behalf. Well, that was March 2024 and after $7,500.00 nothing was done on our behalf! Stay away from them!!! Our experience with Polston Tax is that they are a business with absolutely NO INTEGRITY!!! We wasted $7,500.00. We provided All of our information to them, the same information we had already given the IRS. After 1 year of little communication & stalling on their part, we insisted on a meeting to review what their plan was to assist us. They set us up for a telephone call with a supposed Attny. named Vanessa. This Vanessa was 15 minutes late for our call and Never apologized for her tardiness. Then she said that after reviewing our case she sees that we took $179,000.00 from our retirement and Never paid taxes on it. We asked her where she had gotten that erroneous information. She stated that the information was correct and she had it All in front of her. We told her that the information she was giving us was incorrect. She insisted she was right. We told her we were done with our call with her and hung up. We proceeded to send the an email to the information collector, Smokey Brown and Cami B. who we initially dealt with, stating the horrific encounter we experienced with this Vanessa. We demanded a face to face appt. They responded that most of their staff was remote, something they had never disclosed, therefore it would have to he another call. We demanded a ZOOM call where we can see caller & information they are reviewing. This was set up with Katie Smith in April 2025. We had our Zoom meeting and she told us she was sending us the options discussed with the IRS. She also told us she could not help us twith a "fee abatement" which was Important to us. They Claim to be your Advocate and work on your behalf, but we found they work as IRS debt Collectors not your Advocates We consulted with our Tax and our Financial Advisors, trusted people with Integrity who are IRS Certified and they provided guidance. We contacted the IRS ourselves and found that they have "No Record" of Any Communication with Polston Tax Service on our behalf!!! We told Katie Smith and Team we had Consulted with some trusted IRS Certified people and Katie Smith lectured us about doing that. We told her we had every right to do so and it was none of her concern. We requested All communications that she supposedly had with the IRS. They Never produced Anything! They really need to be investigated by the AG, FTA and BBB. read more

Stay Away! I paid by credit card and got a refund after 21/2 weeks of nothing. They are a waste of time. read more

Avoid! Do not use Polston Tax. They have strung me out for years and been trying to get my records back from them for months. All tax issues still unresolved. read more

Mr. Damian Jackson and the Polston Tax Resolution team were great in resolving my New York State tax issue. Damain kept me inform on progress on the case the resulted in a refund. His diligent efforts and determination to make his way through the New York state tax structure was simply amazing. I am so happy that Damian was my attorney representing me for this issue. If you have a tax problem go with Polston Tax. Polston will work for you and with you. If there was a 6 star selection Polston would have my vote every time. Thank you Polston! read more

Do not use this company. There is absolutely no communication on their end. I paid the 50% deposit months ago and they don't return phone calls, they don't provide updates, and they use an answering service and there is no way of getting a hold of an actual person once you sign on with them. Beware this company is a scam! read more

Took money up front....flim flam sales. over the next 4 months, no contact. When we finally got someone, they said they were assigned to our account but also said they were not even qualified. So they needed to get our account re-assigned. Finally in early May got ahold of the slimy sales person who promised us we would be completed by end of May. Now is July, after 2 months of non communication we are only getting the answering service who answers the phone with no actual response. Pretty obvious why they demand payment up front....kiss your money goodbye. read more

Took my money more than a year ago and didn't do ANYTHING until I demanded a refund. Multiple times I had to provide power of attorney. But after almost 18 months, they now they just completed a review of my taxes and refuse to refund my money although they have provided me nothing. They want to set up an appointment and state because I refuse this, I am refusing the service and therefore they do not have to refund me. This is grossly unprofessional - a complete scam. Now that I look at the reviews, they are all the same. They told me at the most I would hear from them in a month... read more

Absolutely the worst customer service i have ever experienced. They ate only concerned about getting tou into a contract and then i had to spend 6 months getting them to complete the work. I ended up contracting another tax provider to complete my current year return for 1/2 the amount Polston charged. Buyer beware, they act like you work for them and never meet any of the promised deadlines and never provided communication during the process. i had to chase them for updates. very non client focused organization. read more

Do not use this firm. They get your money and will not answer the phone or return a call. I paid them 6200.00 upfront and they sat on my case for two years. Then they charged me 300.00 a month after two years for 6 months. They did not save me one dime. After waiting for 2 years, the IRS accumulated 24,000.00 in interest on top of what I owe. To make it clear, they are all an ripoff! Setup a payment plan with IRS and pay your bill. Don't waste time and money. You would thank me if you go this route. Best of luck! read more

To be even considered as a replicable business you need to have correspondent emails stating where your at on clients case matters, never happened. You should be reachable by email or phone when updates and concerns are valid, never happen. A contract should warrant a time that is convent for the working customer to have dialog and communication, never happen. What did happen was a continue auto pay well over any work that has been performed. At the rate of 0 to 100%, we have received less than 10% correspondence to what has been the delay on filing our taxes. For what we paid this company, we could have negotiated an IRS pay out of a fraction on a dollar. If fraud had a picture it would of every employee associated with this egregious establishment. read more

Don't waste your money. In four years, the only things we got were more late fees that they advised us not to pay. We are now making payments on a tax debt that is thousands of dollars more than when we first came to Polston for an amendment. read more

12 months of engagement to do our taxes and bookkeeping at laughable prices, delivered their first financial report for 2023 mid December in the form of a linelisting of our business sales, something that was put together in 30mins, and even postponing our meeting to do so. No financial statements, no cash flow reporting, no tax reporting, and was defending themselves with statements like " was not in scope or written down." I can't imagine paying more than $3,000 a month to get these kind of results. Then have the balls to give me a snarky comment about thankful for my feedback because I was the only one asking for substance? What a fucking joke. read more

Disappointed would be an understatement. Arranged for a monthly installment & things went smoothly for about 3-months. Then it became harder & harder to get any information. Eventually I canceled the contract because in total they would have cost me more than if I had fallen on the sword to begin with & made payment arrangements to the IRS. By the time I paid the actual back taxes, penalty, interest & their fee with no relief it, would have been more then had I just made payment arrangements, with the IRS, when I first received the delinquency notice. There were a couple of people I'll always be appreciative of & who went above & beyond the call of duty, Kylee being one. There are others who simply were of no consequential help. What really made me question how they could ever be trusted again though was when I cancelled the contract I asked that I get some type of bill detailing what had been done on my behalf for the nearly $2,500 USD I had sent them. Even had a call with one of the managers who assured me she would get back to me with those details. Well folks, no one got back to me so my presumption is that they didn't do the work equivalent of the money I sent, which of course is ludicrous. It had to be less or more than what I sent, but not right on the exact amount. It's like having $10 USD back in the old days when you had to stop the gas pump yourself at exactly $10 USD. Rarely ever could you stop on that exact amount. So the only other two options are that they didn't do nearly the work for what I paid & should refund part of the money I sent or they worked more than what I paid for & I would possibly owe them money. I'm certain if I owed them money they would have contacted me though. In hindsight, they most likely didn't actually "earn" the money I sent & have no intention of ever refunding me the difference. Which is why I have not heard from any managers since July 7th, 2023. The worst part of this is they told me the IRS would take months to make a decision & that they were almost certain their services would result in some relief. It ultimately wouldn't have resulted in ANY RELIEF & while waiting for Polston & the IRS I accrued another ~$1,100 more in in interest. Don't waste your time or money. Maybe they perform better if you owe 6 figures or more, but for those of us that have barely over they service threshold for advice/help forget it. read more

It's was the fastest waste of 3500.00 I ever did. If you want them to fight a case with the IRS please don't waste your time or money. It felt like I was dealing with a public defenders they are just as scare of the irs as you. If they give you Damien ask for another lawyer....horrible experience amd waste of money. read more

I would not recommend hiring these people. I needed to file an amended tax return. It was only a single W-2 form, but I wanted to make sure that it was done correctly. Mind you, the IRS needed the amended return promptly or I would suffer penalties. I was told that it would take less than a month to file the return, but it took them 3 months. Mind you, after 2 months of not hearing back from them, they only responded to my emails when I asked for a refund ($600). The amended return got filed, but because they were dragging their feet I was still penalized. They don't care about how time sensitive your issues are, and they do not promptly respond to messages. You're better off representing yourself. read more

Crooks and liars! This firm is good at taking your money and that's it. I would have been better off paying my money straight to the IRS, they did nothing for my case except mislead me and waste my time and money. Horrible experience!. They play on peoples fear and ignorance. Better to find another advocate if you have tax problems. read more

It was good service, once you get the conversation ball rolling they really walk you through the steps that will make you understand everything you need to know alot easier. read more

Very friendly people and very professional to work with. I set up an initial visit with Brian Ihnat and we did a review of my tax situation and he walked me thru what likely would take place. From that point, Becky Benudiz stepped in and took care of the OTC issues and got the ball rolling on the Federal side. I have to say, Becky kept me informed and up to date on EVERYTHING! I had ZERO issues with process and Becky did the majority of the leg work and paper work to get my payment plan in place. I didn't have to deal with the OTC or IRS personally during this process, Becky Benudiz and Mandy James took care off things for me and just kept me informed on what was taking place and the next steps that would be taking place. I was a very pleasant experience! Thanks you Brian, Becky and Mandy!! I 100% recommend Polston Tax Resolution to help you with your needs!! You wont be disappointed! read more

I would be posting a one star review but...........I am so incredibly thankful for Amy in the Tulsa office and the way she took care of my grandfather. He spoke to Amanda in the Moore office and was treated so poorly he wasn't sure what to do. I directed him to try again and boy were we so lucky to have Amy answer! She went above and beyond and with just a few kind words and empathy was able to make up for how he was treated by Amanda in the Moore office. I can't always be there to help my grandfather but I am so thankful for people like Amy Neal who take the time to work through the problem with someone that is elderly and yes I will say he can be difficult at times. Her patience and understanding was all that was needed to find the solution. read more

This is a ZERO star establishment! This company is nothing but crooks! They took thousands of dollars to "work on our case" and did not accomplish anything. There was minimal contact received by "our team" that was made up of not one attorney/accountant. In the last conference call, after paying for months, it was clear that our case leader had no knowledge about our case. He asked questions that were provided during our intake and on multiple documents we provided. During this call, I asked what additional was needed and sent over immediately. When I reached out to our team asking what work had been done on our case I was told that this information did not need to be provided to me due to the type of contract I had signed. I NEVER signed anything stating that a status update would not be provided. That is RIDICULOUS! Upon repeatedly asking multiple team members and only receiving rude replies, I reached out to multiple members in the firm found on their website. In which I received reply that I refused to give them requested documents and provided fraudulent information. I was told that they had completed 75% of the work but I was the reason they could not proceed. I then asked if my case was not going to be resolved, I expected a refund for the thousands spent. After months and multiple followups, I received an email back that no refund was due given the amount of work that was done, but that they als were not going to do anything further with our case. I wonder how long they would have scammed us out of money if I had not pushed for a status update. A company doing honest, quality work would have no problem answering this question as I think any customer deserves to understand what is being done when paying significant money. I wanted to understand the status of my case so I could properly prepare. This company is out to take advantage and hard earned money from people who are trying to dig out of a poor situation. They are VERY responsive however until you sign! read more

We started out very well with my tax issues then COVID hit and there were lots of personnel changes. Over all I am satisfied with my resolution. read more

Polston tax overpromises and underdelivers once hired. First, they are extremely expensive, asking for 6 figures in their contract up front. That is 5-15x the competition (I obtained 4 proposals total). Still, I believed their sales pitch. They sell their expertise and ability to do things others can't, however to date I have not seen results. I know the IRS is difficult to deal with, so I am hopeful, but 4 months in I had to pause billing as I was fearful I was just going to be a client they maintain and extract monthly fees and that has been the case so far. For their fees, their team is not always in sync, and not always reachable as I've been assigned to different people and my previous attorney contact in particular Cami, disappeared without a trace missing our update and she would not respond for weeks on two occasions. For the fee they charge, they should be more on top of things and that is my only complaint. They are friendly and explain their process well, and are flexible to adjust to changes in conditions but I just haven't seen them earn it yet. read more

Although our last rep Chelsea was awesome at communicating and getting a resolution to our 3 year case we were not pleased with the way the rest of our experience went. We paid a large sum of money and, if I didn't reach out, we NEVER heard from our "representative". Even with reaching out nothing ever happened. We chalked it up to Covid but I'm all about communication which I was disappointed with. In the end, we feel like we could've reached the same resolution dealing with the IRS ourselves and probably much quicker. read more

they chaged me 8k to get my taxs in order and they screwed up our taxs and now we owe double taxs from their mistakes and they want anouther 8 k to fix it . the lie and scam us . dont not fall for trap! we have to get an attorney and file all kinds of paper work to correct it! they were told not file it till we can go over it! but we refused to pay anouther 8 k they filed it and really screwed us read more

I hired Polston Tax Resolution in March of 2020. I paid over $12,000 dollars with no resolution. I had to call to get updates. I still received demand letters from the Oklahoma Tax Commission and the IRS. Never worked on my case as far as I know. This place is a scam, I would stay away from them. They just take your money every month and never reach out. I had numerous case managers in the 2 years before I FIRED them. I requested a statement of charges and my case file with NO response. A month ago I hired Boxelder Consulting and have already resolved the IRS case, and should have the OTC resolved soon. BEWARE!!!!!!!! THEY SCAM YOU OUT OF YOUR MONEY !!!!!!!!!!! read more

FRAUD!!! Don't trust them. Took money from my elderly parents with promise of help and did nothing more than they could have done themselves and charged $$$$$ read more

Jami has been great to work with and has tried very hard to get my case solved with the IRS.

Chad, Barbara, Kristina, and Emilio are AMAZING. I was assigned a whole new tax team this year and they know how to get sh*t done. Being in the cannabis business can be a headache when it comes to 280E and they have handled everything I throw at them with confidence and efficiency. You get what you pay for and every penny I have put towards the Polston team was worth it. read more

They are thrives they took a huge chunk of money from us to do our business books and file our taxes this year. They didn't do anything but file an extension. Our books were never touched no one ever called us back. They refuse to refund our money. We had to go to another CPA and pay thousands more to get our books up to date and prepare for our taxes. They are horrible do not ever use them. read more

Wouldn't give one star if it was an option. These people were employed for two tax years to redo and work out an agreement for those two years. Paid them over 8 grand up front for absolutely nothing. Not only did the amounts for both years go up, but when it came time for them to help out with the resolution part they completely blew me off to the point where the my debt with the IRS went into collection. They wouldn't return my calls or emails for over 4 months of trying, but as my power of attorney, they wouldn't return the IRS calls or emails. Crooks is an understatement read more

We asked for a refund at least a month ago. Still haven't heard back from them. From what I am being told I shouldn't expect one! It took us several weeks just to get all of our documents back from them. They have been uncooperative from the start. And I finally got my issue with the IRS taken care of. It was a very simple request. Not sure why Polston's was having such difficulties. read more

Requested $21K to represent me, then later came back and requested another $30K. They dropped me because I refused to pay more even though they hadn't done much. SCAM!!! read more

Working with Madison Urey was a pleasure. Handle all our needs very professional and with great customer service.