Dr. Capawana and the Pullman Foot & Ankle Clinic team provided an exceptional patient experience…read moreduring my first visit with them yesterday! First, I got a text a week prior to the visit where I was able to check in, provide my medical history, medications and pay my copay. This saved a lot of time and paperwork when I arrived for the. The front office team members were friendly, courteous and expertly answered some questions I had. They made me feel welcome. The building and office were modern and comfortable with plenty of free parking. Trey, my Medical Assistant was also really nice, did an efficient job of taking my vitals, and listened attentively to me when I answered questions about the reason for my visit, medical history and meds. He also made me feel welcome and comfortable. Finally, Dr. Capawana is wonderful! He, too, was very attentive in listening to me, never interrupted or rushed me, and thoroughly examined my toe and foot. He explained my diagnosis in terms I understood clearly, answered my questions, explained my treatment options, treated my toenail issue painlessly and expertly, and provided me with very clear post-treatment care instructions. He's extremely nice, professional, communicative and compassionate. In summary, Pullman Foot & Ankle is outstanding! I really appreciated the excellent care they provided me and the way they made me feel I was important to them. What a super experience!

Visited Doctor Capawana for a foot issue that poppped up out of nowhere. He immediately recommended…read moresurgery for some reason, which I thought was weird, didn't seem to really offer any other options. After seeking a second opinion and nearly three years later, my foot is fine and has required no surgery. I would be cautious with Doctor Capawana, but wouldn't recommend.

Outstanding staff Dr Spady is very attentive…read moreHis office offers access to various disciplines

New patient. Made an appointment for an annual physical and a couple of other issues. Dr. Spady…read morecomes into the room with another person, explains it is a medical student and requests my permission for him to sit in, which I grant. We go through the "physical", which he didn't properly and completely perform; I think the only thing he did was listen to my heart on the stethoscope. He provided no guidance as to what was being done or why. After some small talk and dancing his pointer fingers around the keyboard for about 7 minutes (most of the time; no clue what he was doing) he gets up and starts walking out of the room. I'm confused and apparently he is "done", though he didn't provide any verbal guidance or cues (e.g. "Well, everything looks good, etc"). I say, "Well, there are a couple of other things I'd like to discuss if possible." And he says, "Oh oh, okay, sorry about that", as he comes back into the room. After discussing some other issues, I realize Dr. Robert Spady hasn't won any awards for attentiveness. His back is to me the entire time and most of the time he's typing away on his keyboard into his terminal. Understanding I'm going to have to get real specific and assertive with my own medical care, I requested that we do a full blood work and analysis, including cholesterol and a few other standard screens. He informs me that because I hadn't fasted I'll have to come back for the cholesterol. I say, "No problem, lets the do the remainder today and I'll come back for the cholesterol". He agrees. We part ways, I'm actually done at this point, though he seems to be rushing to get to his next patient. I'm not feeling very confident. I go to the receptionist to "checkout". I discover that she is not aware of the blood work that is supposed to be drawn that day. For some reason, I couldn't get the blood taken right then and their and had to make an "appointment" to get my blood drawn. Never in my life has that happened. Okay, so I make an appointment and basically realize this appointment was pretty much a waste of my time but I decide to stay on the horse, crossing my fingers. I had also received a referral to the Urologist across the hall. When I ask her about the referral, she says, "Well, I can write something up for you or you can just walk over to their office right now". She obviously wasn't in the mood to do her job, so I agree to walk over directly and make my appointment. Once in the Urologists office, I explain the referral and she states that she needs a "referral form" from Dr. Spady's office before she can even make an appointment. I'm scratching my head and state, "Surely his receptionist didn't just send me over blindly knowing that was required." I walk back over to Dr. Spady's office to inform the receptionist of the prerequisite necessary to make my appointment. Again, clearly not in the mood she states, "Well, I won't be able to give you that form until at least this afternoon". No one else was in the office. Again, I'm wondering if I'm in the twilight zone at this point. The next morning I go back to get my actual blood drawn, which goes without a hitch. Two weeks later I still haven't received a phone call with my results, nor a letter in the mail, nothing. I call to ask about the results of the blood work, and I find that most of what I requested was not even performed and that I would have to come in yet again to have blood drawn. They also stated they have no intention of proactively informing the patient of any test results. Good to know. So I go in again, they take my blood and after a week I have to give them a call to request my result be mailed. Morning of my Urology referral appointment, I call to ask if Dr. Spady's office sent my medical records. They did not. Furthermore she state on the phone that my condition isn't even treated by a Urologist. Appt canceled. Thanks Dr. Spady. At this point I'm not very surprised and realize how much time I've wasted with a seemingly incompetent physician, Dr. Spady and Total Health Physician Group. Avoid like the plague.

I paid a visit to my optometrist Dr. Robert Wayne recently. Feeling embarrassed, I asked when I…read morewas last in to see him knowing it had been years and that he could tell by the condition of my glasses. Leslie - wife and office manager, (is that the correct title?) said it had been ten years. Couldn't believe I was still in their records and the details the doc remembered about me personally. He was right, I had been putting off this visit until I could afford a quick trip over from Seattle to see him and get new glasses. You see I first saw Dr. Wayne when in my twenties and he correctly diagnosed me with a condition which causes me to see everything in a kind of misaligned double vision. Of course my parents always saw to it that my glasses were up to date, but previous docs had somehow missed this. Dr. Wayne put a prism in my glasses at that time which changed everything for me. Vision didn't hurt anymore. For the first time I could read more than two pages without becoming exhausted. I started to enjoy reading instead of avoiding it and that changed my life in ways I had never imagined. My new glasses also have a prism and are progressive bifocals as well. Learning by reading instead of memorization is a privilege I'm so grateful for and I never take it for granted. Reading is like a delicious desert at the end of a great meal. Today there is better technology which allowed Dr. Wayne to take a baseline picture of my retina which revealed that my eyes are very healthy and we discussed preventing eye diseases using natural supplements - an approach I've used for the rest of my organs over many years. I'm a cancer survivor from the age of fourteen and I just turned 46. As I said to Dr. Wayne, I've learned over the years to be very particular about doctors. Only the best for me, thank you. Nicer, more competent people you will not find. They are the real deal. You'll love meeting them even if you've been putting it off for awhile.

Dr. Wayne is the most committed care provider. The best possible patient care is his top priority…read more He is compassionate, smart, and kind. I'm so grateful for his care, and his desire to educate me about the problems and options available. He and Leslie are a huge blessing to their patients.

Dr. Adkins pushed me to take a statin without talking much at all about side effects. I asked about…read morehandling things with diet and exercise. He discouraged me. He told me that wouldn't prevent deposits from dislodging and causing problems (true enough). Within three months of taking the medication, I had a severe Achilles tendon injury and developed acute pain in both of my shoulders and elbows. I've never had these issues before. Adkins mentioned nothing about these very common side-effects. In addition, when I talked about a separate, "sensitive" issue, his tone changed, and I felt very uncomfortable--judged might be a better term. Furthermore, although I had told the receptionist about several issues I was having when I made my appointment, Adkins cut me off after only 15 min., and I was not able to discuss my other health issues. I was asked to make another appointment. The only available slot was in three months and would be another co--pay and insurance billing. Had I been given better information, I would have put off taking a statin until I was older and less active. I also have questions about why some of my issues were not billed as "preventative" when they clearly were. Needless to say, I have changed doctors. I do not recommend Dr. Adkins. I'm switching to direct primary care. PS. I don't blame Dr. Adkins fully for all of this. I also blame a failing health care systemin which he works.

The best doctor I've ever had, hands down. He is really great at explaining terms, medication,…read moreconditions, etc. to you so that you understand them. You never feel like you are wasting his time--he genuinely cares about his patients and is very thorough. The only downside is that getting appointments with him can be tricky at times. Fortunately, Pullman Family Medical (where I see him at) as an online messaging system so if I have a quick question or concern, he can get back to me that way. He is quick at responding to these messages and if it is something that requires an official visit, he will kindly ask you to come in to discuss it further.