These guys are phenomenal. We originally went to them for the first time a few years ago when we…read morehad a basic 15 ft round Walmart pool and needed help with a spare part for the pump. My husband and an employee ended up getting into a conversation about the previous owners of our home leaving an old Hayward pool pump and filter system here. Next thing you know, we left with pipes and parts needed to connect that pump to our pool. The following March, we were back there again, only this time it was to purchase a much bigger and better above ground pool from them. We opted for the 15ft x 30ft oval pool, 52" deep. They made the process easy, and within a month, our pool was installed and ready to go. It would have only been 2 weeks, but weather was consistently nasty and the date kept getting pushed back. They even make bundle packages to include decks, which we took advantage of. Since then, we've used them for products, free water testing, advice, and more. It's always a pleasure going to Spa and Tub, and the kids love getting to see all of the hot tub and pool displays when we go in. These guys (and ladies!) are always incredibly helpful teaching me how to keep my pool top notch and sparkling clean, and never try to sell us anything we don't need. I trust them 100%. If cleaning and maintaining your pool isn't your thing, they offer those services as well. Give them a call.

DISCLAIMER: Spa & Tub along with their main installer, Sean, are highly recommended. My experience…read moreis below------- Bought a 15x30 pool and I think I'm going to love it. I'm not sure yet, because I haven't been able to use it. My backyard was a tricky install due to a very steep slope. Communication was severely lacking with the plan and install. Salesman didn't go over any install plans, just said an installer would get with me due to the install being unique. Our installer (Sean) was very polite and seemed very knowledgeable. The install requires 2 retaining walls, the First was done quickly to allow the pool install. The second one took 3 days of phone calls before someone showed up. Once they did arrive (after 5 pm) I had to leave and asked if I could just leave payment with them. Owner (Zeb) asked me to leave it in his truck. Opened his door and there were bottles of beer with condensation on them, obviously cold, so not only were they drinking while working on my property, but also driving. I was left with a huge gap between my house and retaining wall. When I called to see about someone returning to fill that in, I was told that was my responsibility unless I paid an additional $500 after I had already paid a total of $5700 for install and retaining walls. So, I spent a week after working my regular job outside with a shovel to fill in the gap so my foundation to my home wouldn't crack. I'm sure this review should have gone somewhere else, that Pool and Spa are simply selling a product and then done with it, but anyone reading this needs to be aware of what happens after you buy. Ask questions, be persistent and demand all steps in writing. I would buy a product from Pool and Spa but wouldn't recommend any work done by Zeb or Brown Construction.

on time and very professional. I had a clog in my skimmer filled with pine straw. Glenn cleans the…read moreclog and did a great job on my pool

From the owner: We have great weekly service and maintenance rates starting at 50$ read more

worst place ever customer service was awful I've never felt…read moretreated such a way he couldn't habdle two ppl in a store at once and the second was just chilling by a counter

Update: After filing a complaint with the BBB I received a response from the owners stating they…read moretold us we needed a pump for groundwater and we declined, due to the cost. First, we were never told that, if so we would have paid the $1500 for the pump. What sense would it make to get a new liner that would only work for a year. Secondly, what ethical company would complete a job they knew they couldn't complete properly.

Is this business even open anymore? I spoke to several people and it all sounds sketchyread more

WARNING TO POTENTIAL CUSTOMERS OF GULF POOL PROS I feel…read moreobligated to share my recent experience with Gulf Pool Pros to help others avoid a similar situation. After investing thousands of dollars for a pool renovation with Gulf Pool Pros, I've been left with: * An incomplete renovation that took over THREE TIMES longer than promised * Multiple unfinished elements that they never returned to complete * Newly installed features that are already deteriorating (several pictures attached) * A project manager who was apparently fired mid-project * Multiple broken promises from the owner who personally visited to assure us things would be fixed * Complete silence/ghosting when we've tried to follow up * Main Drain that was left clogged and inoperable * 2 of the 4 return jets were galvanized steel and are inoperable Despite numerous attempts to resolve these issues directly with the company, they have stopped responding to all communications. I'm now pursuing formal complaints with the relevant authorities. I strongly urge anyone considering hiring Gulf Pool Pros to contact me directly for additional details of my experience before signing any contracts. I'm happy to share documentation and photos of the incomplete work. Feel free to message me for more information. I'm posting this as a last resort after multiple attempts to resolve this matter directly with the company.

Buddy did excellent work on some of the hottest days of the year. I highly recommend him.read more

Sadly we have been very frustrated and disappointed with our pool. This company was very friendly…read moreat the original agreement. But once the job was completed and paid in full...it all went to hell. They will not warranty their work! I have NEVER wrote a bad review on a company but I am very disappointed in them. We would not refer anyone to this company.

I have never written a negative review about a company before, but I feel it's important to share…read moreour experience so others know what to expect. We are currently in the process of having a pool built by Blue Haven Pools on the Gulf Coast. In the beginning, everything was excellent. Our designer, Laura, was wonderful. She took the time to listen to exactly what we wanted, thoughtfully designed our pool, and made sure every detail matched our vision. She was knowledgeable, patient, and a pleasure to work with. I would absolutely give her 10/10. The financing process was also smooth. Communication was prompt, and any questions we had were answered quickly. We were given a dig date of April 21 and an estimated completion time of 6-8 weeks, with an anticipated swim date around June 10. We understood those dates were estimates, but once the pool was dug on April 21, the experience changed dramatically. Communication became extremely difficult. Weeks would go by without anyone coming to work on the project, and we received little to no communication. I texted our project manager several times without a response. I called repeatedly, left multiple voicemails with Blue Haven, and sent several emails, all with no reply. After nearly a week and a half of trying to reach someone, I finally contacted the financing department simply asking if our project manager was okay and if someone could please return my calls. Eventually, I was contacted by the project manager's supervisor, who told me he would be taking over our project temporarily and assured me everything would get back on track. At that point, nearly four weeks had passed since anyone had worked on our pool. He met with us, reviewed the project, and I approved and signed a change order for an additional $7,400 worth of pavers. I was told they had been ordered and that work would begin within a few days. Meanwhile, the original pavers had already been sitting in our front yard for over five weeks, damaging our lawn. The following Monday, sand for the pavers was delivered despite a tropical storm being forecast for the next day. I even reached out expressing concern that the sand would be washed away, but I never received a response. By the end of that week, no crews arrived, no new pavers had been delivered, and there was no communication. The following week I was told that rain had delayed the schedule and that we were "third in line." This was confusing because only a week earlier we had supposedly been days away from starting paver installation. Since the additional pavers still hadn't been delivered and I hadn't even received an invoice, it became difficult to believe they had actually been ordered when I was originally told they had been. Eventually, the pavers did arrive after my husband contacted management again, but two more weeks passed with beautiful weather and still no work began. Again, our project manager stopped responding to texts and calls. When my husband reached out to management once more, we learned that our project manager had actually submitted his resignation. Had we not continued calling, we likely would have never known. We were promised another update the following day regarding next steps. As of today, our pavers have been sitting in our front yard for nearly two months. There is construction debris throughout our backyard, a large pile of dirt that now has grass growing through it, and because the dirt blocks access, I can't get my lawn mower into the backyard. I've had to use a weed eater just to keep the grass down and reduce the chance of snakes. Our fence has remained down throughout the project, making it difficult to let our dogs outside and leaving the construction visible from the road. I'm also concerned about potential HOA violations because of the condition of our property. I understand that construction projects experience delays, weather happens, and schedules change. What has been most disappointing isn't the delays themselves--it's the lack of communication, the repeated unreturned calls and messages, and being given timelines that ultimately weren't accurate. A simple phone call or text updating us would have gone a long way. Our experience has been stressful and disappointing. While the design and sales process were outstanding, the project management and communication after construction began have not met the level of service we expected. Based on our experience, I cannot recommend Blue Haven Pools. If you choose to work with them, I would encourage you to prepare for potential communication challenges and a project timeline that may extend well beyond the original estimate.

I am very torn writing this review - blue haven did great on my pool but now we are building a spa-…read moreI feel like is taking an extreme amount of time and ruining our pool in the process- I can't get dates on things being done- going on four weeks with no activity and they started in Jan - they work a week off a week work a week off two weeks now it's off almost 4 - I'm just putting it out there