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    Poolarama

    2.0 (7 reviews)
    Open 9:00 am - 8:00 pm

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    5 years ago

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    5 years ago

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    13 years ago

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    6 years ago

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    8 years ago

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    10 years ago

    Bait and switch. Staff are great. Owner cannot get things working and overcharges for no results.

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    Impressions Group Ottawa

    Impressions Group Ottawa

    (7 reviews)

    We had a great overall experience with our backyard landscaping and pool project. Any issues that…read morearose during the process were handled well and communication was great. Working with one company to manage the entire project, rather than coordinating multiple contractors, made the experience seamless. I am obsessed with my new backyard.

    We have an ongoing contract to stamp concrete our backyard. An Impressions staff member measured…read moreour backyard on July 2022 and we paid the down payment of $4240. The agreement was that the installation would start late fall 2022 or early spring 2023. After paying the deposit, some changes have happened in between that would cause us to change the scope of the project. When we wanted to discuss that with the impressions staff member, he surprised us with "the minimum mobilization and materials costs for any project of $10,500.00 + HST", which was never brought to our attention before signing the contract and paying the deposit. Also it is not stated in the contract. We are in the process of selling the house that is the subject of the contract. Hence, we have been trying to reach you multiple times with no success. Only once somebody (maybe the receptionist) took our call and promised that he would let somebody from your team contact us, but this of course hasn't happened. We then tried to find the founder of this company and we found it. So we escalated the matter to him. Surprisingly he responded and promised to follow up and get back to us. This was about 3 weeks ago. We sent him a friendly reminder, but then nothing happened. This is why, we feel that we were taken advantage of. They are using our personal circumstances to confiscate our deposit without even clarifying the situation or providing any kind of work or resolution. Our request is that we would like to have a change of the scope that wouldn't limit us to this minimum mobilization amount in our new house. This experience made us doubt that company's customer service as well as its business in general. We are really disappointed by the service that we have received from them so far. It is ridiculous how they were responsive when they wanted our project and wanted to collect the deposit, but after that nothing. We already found that several complaints have been filed against them in BBB that are similar to ours, which made us feel that it was a huge mistake working with them. We feel that we got scammed by a Canadian company. This is why, we are submitting this review to help others not fall through the same trap.

    J R Power Systems

    J R Power Systems

    (1 review)

    We recently had the pleasure of working with Jerritt from J.R. Power Systems Inc. this year, who…read morecompleted all the work on our extensive kitchen remodel. Several walls were torn down and significant changes were made to our kitchen, family room and exterior lighting. Jerritt worked on the project from beginning to end. We ran into some tricky situations and Jerritt resolved all of them. Jerritt was knowledgeable, thorough, paid attention to details, and always went the extra mile to help us out. We also needed an additional electrical panel and he went out of his way to help us find one when they were hard to come by. He always went beyond what was expected. He kept in contact with us at all times with texts, phone calls and was there whenever we needed him which we so appreciated! He's a stand up guy who really cares about doing good work. We so enjoyed working with him and would highly recommend him for any electrical project. He's the first person we'll call when we start our next project!!

    From the owner: J.R. Powersystems is a newly motivated electrical company with skills, knowledge and experience to…read moreprovide clients with exceptional 24/7 service throughout Eastern Ontario. We provide electrical equipment, electrical wiring and troubleshooting of equipment and systems in a residential, commercial and industrial environment. Our work is at the highest of quality to ensure customer safety and satisfaction.

    Mermaid Pools & Hot Tubs

    Mermaid Pools & Hot Tubs

    (8 reviews)

    Dont buy from Mermaid. They make promises they dont keep and you will end up spending a lot only…read moreto find out your pool was never worth it. Not only that, once our liner was out we could see the dangerous pool our children had been swimming in! They refused any compensation despite false promises and their guarantee that means nothing. We bought a salt water above ground pool 8 years ago. We were told it costs more but is made of materials that dont rust. So now we have what I suspect is a small hole in the liner, no problem we can patch it or replace the liner. Except our pool is not made with rust resistant material as stated and that we paid a lot for. One tiny leak and its rusted and will need to be replaced. Liners get holes and need to be replaced it happens but mermaid should replace the wall. Their solution, use paint. That wont fix it and is potentially dangerous since its rusting from the inside. 8 years is way to short for a pool to last, especially one that was so expensive.

    I purchased a Polaris robotic cleaner ($1200) 4 years ago and last year the unit died. Causes were…read moreattributed to the "tangled" cable which lead to issues with the motor to be replaced. Normally I would just write it off as normal wear and tear, but POLARIS have re-created their cleaner with a "tangle free" cable, because they identified it was bad and defective product. When I spoke with Mermaid, they just wrote me off and said" that's unfortunate". Well, that said, no support from Mermaid and obviously none as well from Polaris. I have since purchased a new cleaner from Pool Supplies Canada. Better price and good return policy. In conclusion, Mermaid was the pool king for so many years, but that is no longer the case. I've moved on to Campbell Pools.

    Poolarama - poolservice - Updated July 2026

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