All of the staff are very courteous and caring. David is top notch and has been very helpful and…read moresupportive to me. I would highly recommend them to anyone needing wheelchair assistance or vehicle mobility support. Customer service is top notch!

called to have non-working stairlift serviced. The two technicians were brilliant and quickly…read morediagnosed the issue. This is after a technician with another business (who had installed the unit) came out and had no clue what was wrong. Great job, PHM and very reasonable fees. Thank you!!

Fantastic . I'm on vacation and I forgot some of my Cpap equipment and I called At Home Medical…read more There 2 ladies that helped me so much. I'm sorry I can't remember their names but I want to let them know how much I appreciate all their help. Thank you for everything you did. Mary Remington from Indiana.

Manager is rude, I was explaining to him that I was having a mental health crisis when I had my…read morecpap machine and I was in and of the hospital and that the cpap machine was not my top priority. Even though I had insurance, because I didn't use it like I was supposed to, they say I owe them a obscene amount of money. His response to my explanation was, "thats part of it"

They send me my cpap stuff! They are great! Love the packaging and frequency and promptness. So…read moregood and reliable.

I am 73 years old and have be in business and done business all my life since I was 16. Never have…read moreI tried to deal with a company any worst than this one this review is not on on time problem I have been dealing with them since 2011 and it is every time I have to deal with them there is another problem. I have tried to not have to deal with this company at all and go thru my Dr but he has the same problem I have had no call back , take weeks to do something that should take a few minutes. We live in a small town and you would think service would be better but it is not. I have not ever wrote a review on anyone before but enough is enough it is not one person it is company wide I have decided.

I have had an oxygen concentrator for over a year from Home Medical Products in Murfreesboro, TN…read more I have become very dissatisfied lately. I switched insurance companies, which manage my Medicare, from BCBS to United Healthcare. I went to HMP's website and notified it of the change and even provided my new insurance ID. It continued to bill BCBS so I notified it again. Today I called the Murfreesboro TN location and called the listed number. I left a message to return my call and the return call came from Jackson TN. I asked if it had the correct insurance company and I was told it still showed BCBS. I offered to provide my new insurance ID but the female in Jackson, TN told me that she could not take it. Very sloppy company. I will soon find another supplier for my Oxygen and my CPAP supplies. John Kersey

Dr sent perscription to this company back in dec 2025 for a thump wrist brace left hand. Talk about…read morea nightmare company. Went back and forth with them to find out why is it taking so long to fill a perscription, got runaround for 4 wks. Said they waiting on insurance,waiting on documentation same ole every week, so i called medicare,and blue shield. Both said not once this company has ever submitted any paper work to them. Medicare said that there alot of fraud out there, would be better off just to have dr do another for different company, i gave up on them. Beware once u get runaround from this comapany timr to look elsewere. Even this website pos, trying to write once you have to ho back and correct something its a nightmare. This is why health care in tennesee is trash companies like this.. i called them 14 times and as of this yelp still have not gotten my wrist brace. Attached is the phone log on proof of the calls. Beware of hmp

They first time I rented a knee roller, the gentleman was very informative about the difference…read morebetween the $15.00 and the $25.00 rental fee. We rented the $15.00 on a weekly basis. Absolutely no problem. The second time we rented a knee roller the woman just told us about the plain roller for $25.00. I explained the difference in the rollers and price, and said I wanted the plain $15.00 scooter. She insisted that they never carried a $15.00 rental scooter. I told her we rented one a few months earlier at the $15.00 rental fee. I told her that I would get the rental papers and show her. Again, she denied the $15.00 rental fee. At the time, the other DME stores were out of scooters. We had no choice but to rent one at the $25.00 charge. Also she tried to charge 2 weeks in advance. I asked her what if we didn't need it for 2 weeks (we rented for 6 weeks). She implied that we would not get credit for the extra week. I was stuck with the terms and extremely mad.

The worst Rudest people went to check on knee scooter before my 3rd ankle surgery. Walking standing…read morecause me pain. Went in saw two people out front , I must have been invisible on this day. People in side office laughing and joking. Finally asked for some Help. Girl said when i have time. So in pain i sat in wheelchair. After 15min. She came out was short and rude. Hope you have better luck if you are forced to go in this establishment.

Locally owned, very professional and welcoming atmosphere…read more They went out of the way to make sure I received the necessary medical supplies even on a holiday! They're my first choice when I need medical supplies. I forgot to say that their prices are very reasonable.

Very helpful staff and extremely well stocked with all types of medical supplies.read more

They called my wife and told her she could get a back brace. They talked her into getting it. Time…read morewent on and we never received the brace They called back to see how it was working and she told them we never received it. They said they would send another and my wife told them to cancel it. But it shows on Medicare that they billed Medicare and our insurance for the brace. What a scam!!!

On the latest Medicare Summary that was mailed to me, I noticed that a Doctor Sheila Biag, had…read moreordered over $12,600.00 worth of Medical Procedures In my name, and payable to JI Webb DME LLC, 330 US 31BYP, STE 401, Bowling Green, KY 42101. I Have never dealt with Dt. Biag, nor JI Webb, so I contacted the Medicare people and reported this false billing to them.................The Medicare people told me that someone had gotten my Medicare card number and used that to run up the $12,600.00. They also suggested that I should get a new Medicare card with a new number, which I did........I used Google Earth to locate the above listed address, and it comes back to "Priority 1(One) Medical Equipment" 330 US 31-W Bypass, Bowling Green, KY, so I would suggest you be very,very careful if dealing with them.

I have used this company several times. The people there go out of their way to help you get what…read moreyou need. Today, on a Sunday early morning, I had oxygen delivered to my house within an hour of calling. When the hospital and pharmacies said sorry about your luck until Monday. Now that is great customer service. I was treated like family. I didn't even have all the paperwork needed and they said they will take care of it. Amazing!!

From the owner: We are dedicated to working with healthcare professionals to help you manage your health and…read moremedical treatment in the comfort of your own home. We offer a comprehensive selection of home medical equipment and services including respiratory devices, home oxygen, PAP therapy and supplies, wound care, airway clearance therapy, and home medical equipment. Our goal is to enable you to manage your care at home and live a more comfortable and productive life, every day.