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    4.1 (7 reviews)

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    Juliano's Pools

    Juliano's Pools

    3.2(6 reviews)
    2.7 mi

    Juliano Pools is a fantastic company. 5 STARS... 10 if the app would allow. That is way they have…read moresuch a great reputation. Hot tub for cold winter days.... They have beautiful products. Amazing pools too!!!! The employees are extremely customer friendly and they seem very happy to work there. That says a lot for the owner, Brian, and his leadership!!! I went to the Vernon store to see the hot tubs. Taylor was very nice, helpful and informed. Shayla also was very helpful as she coordinated the delivery and worked to ensure all my questions were answered. She had Evie come out and measure and pre plan for the delivery. They work so well together as a team!!! Great communication. 10 days after I visited the showroom my new hot tub is on my patio!!!! Mike and his delivery team were on time, professional and so nice. Mike explained he will come back once my electrician is done and walk me through all the operations. Overall fantastic experience, I highly recommend this company!!! Thank you Darlene

    Frustrating experience with Juliano's installation and service in regards to originally installed…read morepool lights. Three seasons in, a pool light fails - ok, not happy, but whatever. Pay my $1,200 to replace. Soon after, another, and then quickly after that the third fails. Seems like a problem. Communicate with "service" manager who says "out of warranty", so sad, too bad ! Could not even admit to a problem that THREE, (all), lights failed after approx 2,000 hrs of use when they are expected to last over 50,000 ! I did get a free 2nd light, (I paid labor), and discounted the third with a promise that the owner would contact Haywood, (light manufacturer), after I pay my bill. I am still out approx. $2,000 to replace lights that WAY underperformed, with NO admission of a problem, (lights or install - either way, how about some responsibility). I chose Juliano's as their reputation for quality was unsurpassed... I am now concerned their obsession with revenue outweighs "standing behind their work". We paid more for quality, (I CERTAINLY could have found less expensive builder), with the expectation that they truly would partner with me on any reasonable issues. I am now afraid to use my pool lights ... another $3,500 in a few more years, and then again every 3 in perpetuity? ... it seems the service manager feels this is normal wear and is unconcerned, as it is "out of manufacturer warranty". Juliano's focus on revenue and responsibility avoidance makes me question my judgement. I have a nice pool that I dropped almost 6 figures into install with promises of integrity, quality, and service. This experience has left me frustrated and looking for other service providers.

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