Though I am late writing this glowing review, I can't say enough good things about Stevens Funeral…read moreHome. At age 53 I have been to a good number of funerals now, and Stevens did very fine work in all aspects this past Autumn, from gently guiding the many mourners to the careful but efficient driving of the limousines to the cemetery, they did an outstanding job. Now, months later, about to visit a very dear friend of the recently departed close relative, I realized I had misplaced my copy of the obituary Stevens had printed out for each mourner; the friend of the departed is an elderly lady, who had known the departed for over 50 years, but because of her condition was unable to travel to the funeral, so she asked to see the obituary. I called Stevens the _day I was going to visit_ this elderly lady, very worried that I wouldn't be able to get them to send me a copy in time. To my relief and great pleasure, the lady I spoke with at Stevens understood my predicament and agreed to email me the file of the obituary so I could print it out for my visit. I was very pleasantly surprised to find she sent it within 30 minutes of my request! Now _that_ is good service! The funeral home had done their job and been paid for it; They didn't need to worry about a mourner from out of town requesting an obituary already months old, but they Did concern themselves, and That is an action that speaks volumes!!

I recently lost my Aunt to Cancer. Thankful to God for my father who had purchased a policy for her…read moreto help pay for the funeral. My father is disabled so a lot of times I am his eyes and ears. The establishment is very nice. Upon meeting with the funeral home director I attempted to give insight on my fathers condition of increased confusion upon a recent hospital visit. He is the only one legally able to handle this policy so him, myself and another family member collectively made her final arrangements. My father signed as did I and he paid the remainder of the balance. I thought my father would be contacted upon any changes bc legally he is the policy holder and paid the remainder balance. We thought what we had was set in stone however any family member can come in and add whatever they choose on the obituary or anything without the policy holder acknowledging. We were devastated to see the online obituary in which the licensed funeral director knew we chose not to single any family member out but do something else more privately. I called on my fathers behalf and didn't receive an apology from the owner yet the blame shifted on other staff and that she can't do everything and she didn't know anything about it. I am a nurse and we deal with families as well and you never shift blame to anyone else. That's poor customer service. My family member is gone and there aren't any do overs. It hurt because my father trusted your establishment and honestly you were a disappointment. This funeral director said let's call your family member on three way. You are a funeral director not a psychologist or therapist. You are not Iyanla fix my life. You don't pitch people against people already in an emotional event in their lives. You're not a mediator. You refused to change it without talking to this family member knowing and disrespected my father when he helped make the decisions and sacrificed paying the policy for many months. I certainly respect people and their businesses bc I truly felt that this was the top establishment to send off a love one. Also, my dad being confused and them trying to get a fact straight this funeral director rolled their eyes got up from the table and said why y'all figure this out I'm gonna go do something else and come back. How disrespectful luckily no one seen it but me. I will never consider them in my final choice of arrangements for another loved on. What you sew you shall reap!