We have been having a terrible experience with that funeral home. Our fault was that we prepaid in…read more2008. When we requested to have our ashes buried in the 2 original plots we had chosen but had been talked out of, things got much worse. We received a quick email last year saying that the change had been done but no new deed or plot number confirmation. ​it is untrue. Once we cut down on the expenses, they would no longer respond to our questions or confirm anything. The certified letter we mailed on 02/27/25 was never answered. My husband just called and was told that the person we were dealing with left. Why didn't the new manager take over her responsibilities and let us know in a text or email? We were told they had no price list- which is illegal to do They jotted some prices down in what was meant to be a bill that they wanted us to pay before they confirm our need for the extras they suddenly added that will cost a few more thousand dollars? Their board is useless. That funeral home is not even LISTED by the BBB. We are very ill and old and very worried. We know they want to keep the older contract to trap us and have us pay more. If the new contact there gets things right, we will delete this review. (S)he is supposed to get back to us today after lunch... my husband called to give them one last chance to respond almost 3 hours ago...

I am sure the funeral services are wonderful but that grounds crew and the customer service at the…read morecemetery leaves alot to be desired. Zero respect for families or the dead. Defaced graves at the hands of the grounds crew and zero empathy. They left my brothers grave covered in mud with 8inches of tire tracks from the backhoe where they dug someone else's grave. They seem to feel that this is OK. When I complained the first time I was nice but 3 days later is was still not fixed and now I'm not nice. I was told by a employee that they saw I went to Facebook and they were sorry I felt I had to do that. Are you serious? Don't ever try to make me feel shame for showing what you did wrong and don't blame me for this company's actions and lack of caring. Please see photos below of how they left my family members grave and the cemetery walk way and you tell me if I should be angry or not....

Though I am late writing this glowing review, I can't say enough good things about Stevens Funeral…read moreHome. At age 53 I have been to a good number of funerals now, and Stevens did very fine work in all aspects this past Autumn, from gently guiding the many mourners to the careful but efficient driving of the limousines to the cemetery, they did an outstanding job. Now, months later, about to visit a very dear friend of the recently departed close relative, I realized I had misplaced my copy of the obituary Stevens had printed out for each mourner; the friend of the departed is an elderly lady, who had known the departed for over 50 years, but because of her condition was unable to travel to the funeral, so she asked to see the obituary. I called Stevens the _day I was going to visit_ this elderly lady, very worried that I wouldn't be able to get them to send me a copy in time. To my relief and great pleasure, the lady I spoke with at Stevens understood my predicament and agreed to email me the file of the obituary so I could print it out for my visit. I was very pleasantly surprised to find she sent it within 30 minutes of my request! Now _that_ is good service! The funeral home had done their job and been paid for it; They didn't need to worry about a mourner from out of town requesting an obituary already months old, but they Did concern themselves, and That is an action that speaks volumes!!

I recently lost my Aunt to Cancer. Thankful to God for my father who had purchased a policy for her…read moreto help pay for the funeral. My father is disabled so a lot of times I am his eyes and ears. The establishment is very nice. Upon meeting with the funeral home director I attempted to give insight on my fathers condition of increased confusion upon a recent hospital visit. He is the only one legally able to handle this policy so him, myself and another family member collectively made her final arrangements. My father signed as did I and he paid the remainder of the balance. I thought my father would be contacted upon any changes bc legally he is the policy holder and paid the remainder balance. We thought what we had was set in stone however any family member can come in and add whatever they choose on the obituary or anything without the policy holder acknowledging. We were devastated to see the online obituary in which the licensed funeral director knew we chose not to single any family member out but do something else more privately. I called on my fathers behalf and didn't receive an apology from the owner yet the blame shifted on other staff and that she can't do everything and she didn't know anything about it. I am a nurse and we deal with families as well and you never shift blame to anyone else. That's poor customer service. My family member is gone and there aren't any do overs. It hurt because my father trusted your establishment and honestly you were a disappointment. This funeral director said let's call your family member on three way. You are a funeral director not a psychologist or therapist. You are not Iyanla fix my life. You don't pitch people against people already in an emotional event in their lives. You're not a mediator. You refused to change it without talking to this family member knowing and disrespected my father when he helped make the decisions and sacrificed paying the policy for many months. I certainly respect people and their businesses bc I truly felt that this was the top establishment to send off a love one. Also, my dad being confused and them trying to get a fact straight this funeral director rolled their eyes got up from the table and said why y'all figure this out I'm gonna go do something else and come back. How disrespectful luckily no one seen it but me. I will never consider them in my final choice of arrangements for another loved on. What you sew you shall reap!

I highly recommended this funeral home to anyone because Nick and William are honest they take the…read morelisten and plus they treat you like family. Nick and William really truly do care about your love ones.

From the owner: Providence Funeral and Cremation Service aspires to be the funeral provider of choice for all…read morefamilies in our community, known for our compassion, integrity, creativity and value. We will set the standard for excellence in service quality by which other funeral providers will measure themselves.