I called on a Friday about my Gas Hot Water heater needing to be replaced...they came right out,…read moredetermined it need to be replaced, placed the order and had it in and working perfectly....Very impressed with this company and I would recommend to anyone for plumbing issues....

I contacted Comfort Experts Plumbing about installing a new water heater in my home. They told…read moreme what the cost would be to purchase a water heater from them, and have it installed. Their price was very competitive and lower than all the other the other plumbers I had called for an estimate. The two guys arrived on time and went to work taking out the old tank and installing the new one. They were very professional and knowledgeable and got the new tank installed right away. They stayed for a few minutes to check for leaks. The price was as agreed upon with no hidden costs. We are very please with this company and highly recommend them for your plumbing needs.

Rescue Plumbing has been a vendor of ours for many years at our Moses Lake location of El…read moreRinconsito Restaurants. They always provide amazing service and are very knowledgeable with how to keep our restaurant running at 100%. The owner is oversees all jobs and this gives us peace of mind. They are honest operators and provide outstanding customer service.

$1000 and Plumbing still doesn't work. Two people, two days, two trip charges and a lot of wasted…read moretime. Had to find someone else to complete the job.

We had pipes freeze and burst in the middle of the night in our old farm house. Which in turn…read moreflooded the basement and drowned our hot water heater. PreVision provided a competitive quote and went above and beyond a normal service call to get us back and running. Adrian and Tre were fantastic and kept us informed as the repairs were being done. They fixed several sections of pipe and removed and installed a new hot water heater. This was no small task. This was a big thumbs up!!

From the owner: Updating old plumbing fixtures and repairing damaged pipes requires the right team for the job…read more PreVision Plumbing is a professional plumbing company in Moses Lake, WA. Our team brings over 30 years of experience to the table, so you can trust us for any plumbing job. Plus, we provide free estimates. Call 509-785-7855 today to reach a local plumber. We do not offer emergency services on the weekend.

They came right away and were wonderful! They resolved the issue and were very pleasant and…read moreprofessional.

Emergencies are never fun, but this company has made those emergencies less stressful with their…read morefast, effiecient, and affordable repairs for our business. There are not enough positive notes to leave this business, and we would recommend his services over any other company personally and professionally. Small, family ran businesses are the backbone of our society, and when you have found a good one with community ties and similar values, you can consider yourself quite lucky! We defintely do. Thanks for everything, Steve!

This was the only business from all 10 that I called in the area that actually answered the call,…read moreand promised to come in the same day for a free evaluation of the damage. Jason is friendly, professional and very knowledgeable. Recommend him with absolute confidence.

Jason was very helpful and even with a last minute urgent call for down in the Sunland Estates…read moreCommunity, he came right out and resolved the problem. I would work with Jason and E-Wa Plumbing again. Good job.

I took the day off to get my septic tank pumped. I called Basis Septic at 3:00 because I hadn't…read moreheard from them. The guy that answered the phone didn't write down that I scheduled for Friday so they didn't even have me on their schedule. The receptionist was very helpful. I talked to her the week before and she called the crew to put me on their schedule. A guy got to my house at 6:00 pm. He opened my septic and told me this was not my septic and where was it. He asked if my toilets were working, if the alarm went off for the septic tank and that I was going to need an electrician. I had turned the breaker off because of the alarm and I don't need an electrician! He then proceeded to ask me if I wanted him to pump it anyway. I told him no. I will never do business with Basin Septic. This is not how you treat people.

we called this company with recomdation of or real estate agent we had house sold but needed septic…read morepumped and inspection of drainfeild for sale they came out and pumped tank said it was a single compartment 800 gallon tank and did drain feild inspection and stated it was bad and needed to be replaced we had never had any issues with the system we lost the sale we had the drain feild dug up and found the lid to the other half of tank which was a two compartmennt tank 1250 gallon there inspection of drain feild was them chemo g level in second compartment of tank when we call Ellen them and explained situation to them they wanted full price to come out and resumption tank and reinspect finally after talking to management they offered to reinspect drain feild without charge but I would need to pay again to pump tank I went with tee pee septic thy came out and pumped the tank and inspected the drain feild which was good and passed inspection and the cost was less than what basin wanted to just resumption the tank do not use this company they seem incompetent and worse whenever given the chance to make it somewhat right for the mistake they were not response able to do the right thing

I called and requested an appointment to have someone diagnose my heat pump and find out why I had…read moreno air conditioning. An appointment was set for Friday March 28th, between 12 noon and 2pm. I was told the technician would call when they were on their way. We were home all day on Friday, expecting someone to show up for the service call. At 2:15 pm, when no one showed up, and we did not receive a phone call, I called Basin Refrigeration and the lady told me the technician probably got hung up on another call. I told her that the technician should have at least called to let us know. She checked with the technician and then told me he would be at our house within an hour. I informed her that if he did not show up within an hour, I wanted to cancel the service call. About 5 minutes later I received a call from a different lady at Basin Refrigeration, and she told me the only time they could guarantee that a technician would be at my house is if I booked for the first thing in the am! She then asked me if I wanted to cancel the service call, since they could not guarantee the technician would make it to my house today, the same day as the service call was scheduled. I cancelled the service call. Told her that if the service call was set up for Noon-2pm and I wasn't home when they showed up, they would be upset and mark me down as a "no show". I would not, under any circumstances recommend this company for any air conditioning, heating, plumbing or otherwise.

Can I give negative stars? Basin doesn't care about the little guy AT ALL. I called Basin for…read morerough-in help (new construction) back in 2021. Despite my plea, they were "too busy" and made it clear they wouldn't help w my new construction. Two years later I practically BEGGED Basin to help with a mini-split AC installation and again I was shut down by the receptionist (who might be named Cruella I'm not sure ). "Could I speak with the owner?" Was my plea but I doubt my problem ever reached his desk. Basin is a very large company and they may have gotten large by doing the small things right and caring for us lonely homeowners but NOT ANY MORE. If you want caring, "community-driven" help from people who care - this is NOT Basin's model. GO SOMEWHERE ELSE.