Most folks would give this less because everything went wrong. But I won't and I'll tell you why. 1. Online order wasn't received. 2. Out of buns 3. Out of bacon. I ordered 3 bacon and cheese sandwiches, wings and fries. The order hadn't been received by the pick up time. No trouble. I'll wait. Oh no. Out of buns. Ok I'll be fine. Out of bacon. What? Lol Here's why this was OK. The manager was apologetic from moment 1, asking me if I would like something else. I said nope just put it in the container and we will be fine. Then Out of bacon. She asked again. Again I said no, it's fine. Why? Because the manager and the team were so much fun and so accommodating. NOT to mention the food was, indeed, delicious! The lesson, here, is sometimes attitude is everything. I love Popeyes and I will go back. Things happen. Learn to make light of the little things! read more

This location needs a serious overhaul in the way of customer service from the top down. I don't understand how it is still operating. I've just looked at hundreds of bad reviews from up to 2 years ago, & now I'm adding my own. I arrived at the drive through with one car at the speaker. After about 5 min, the car left. I pulled up & waited, with zero interaction from the speaker for another 5 min. I pulled up to the window, there were 2 girls inside. The one not at the register sees me, proceeds to finish her conversation, then moseys on over to the window. I asked "Drive thru not working?" She lets out a huge sigh while wiping her hands down her already nasty shirt & says "It is. It's just... uh.... Can you just give me a minute?" I just said "No, thank you!" And drove away. First, even a small acknowledgment on the speaker would have been nice. Then, having the store up & running 30 minutes after opening would be normal. Also, clean uniforms, or at least an apron if she was cooking, would have been stellar. And, not acting as if a customer ordering was a chore would have been amazing. All of these things are very basic customer service tenants if you want returning customers. It looks as if this location is struggling mightily, & it's pretty obvious no one cares to set it straight. I'm not wasting my time in the future. read more

This is the saddest Popeyes. Online order? Forget about it, you'll never get it. Business Hours? A JOKE! No one ever answers the phones, they close and leave early despite their hours showing they are open. Lines are always long if you get lucky to even catch anyone there. Whoever is the owner of this store needs to start fresh if they wanna save this restaurant. read more

Would really LOVE some Popeyes chicken. My husband went to the drive through..no one was there. He went to the window, no one was there. He went inside, the girl at the counter looked at him like she had no clue what she was doing there and said there would be a 30 min wait for some chicken to be ready. That is totally unacceptable. I love Popeyes chicken but this location really sucks the life out of this love. Every damn time. This has happened more than several occasions. What is being done to improve service here? Please do better! read more

Is it possible some restaurants are cursed? This one is! In the beginning, 2 locations, great food, great service. Soon, service at the north location bit the dust, prices went up, and it closed. This location still has good food, but service is horrible! I always order on the app. I get there and the customers are lined up, waiting, waiting, waiting. When you finally get your order, do NOT leave the store till you have checked your order. I have gotten home too many times with the wrong order. My last order was a thigh and 2 legs. I got a thigh and 2 little wings. My order of fries was about 10 French fries. So sad! Love the food! HATE the service! Do better please. read more

Avoid at all costs. Very poor service, don't even know how to use their own payment systems. Didn't answer the drive thru despite calling for 5 minutes. Not worth it read more

My husband ordered something and had it doordash to us but when it arrived half of the order was missing. We called popeyes and the person on the phone tried to play dumb saying the phone got disconnected so when we hung up and tried calling back that's when they weren't answering. Will never order from them ever again. read more

Ion know why they don't be answering calls. I'm just tryna figure out if a mfer got fried pickle. Cs they been out but I swear it's limited edition. Straight playing with my 3.99 bro . If this location want to come up , they gotta start by answering them d*mn calls.. but na they js wanna stay down w they broke ahh read more

I really like the flounder sandwich this time of year. Mistake! This place is horrible! First off the so called manager had her phone stuffed in her bra talking away and couldn't be bothered doing her job all in Spanish then placing the dirty phone on top of the sandwich wrappers, dirty counter and so on - just gross. Then of course she was the only employee who spoke broken English. There was no one there (and I now know why) took almost 15 minutes to get a sandwich and you could tell nobody there had any interest in doing their job. And of course got the order wrong I asked for the tartar sauce on the side. When I finally got my sandwich it was all busted up and really not good at all. I tried to take their internal survey which of course didn't work either - Popeyes is generally good but NOT this place - avoid this location! read more

Employees were nice, but this Popeyes was an ultimate let down. The Drive thru was closed and they were out of half the menu. Luckily I checked my sandwich before leaving. After getting it fixed I left and discovered that they also gave me the wrong sides. It's can not comprehend how they fumbled so hard when there was only one other customer. read more

Drive thru order. Mash potatoes were soupy, biscuits dry and greasy, and Mac n cheese was soft...No flavor to the sides. Service in drive thru was lackluster. read more

absolutely awful service. the big girl lies and tells people in the drive through to come inside because she "can't cash out" an order at the window, as if she can't just walk to the register? she does this because she doesn't want to work. she should get a different job. read more

Love the food, so tasty and family always wants this in the lunch dinner rotation. BUT, you have to wait so long to get your food. There are four cars that ordered, and we sit and wait. Why does it take 30 minutes or more to make an order? I have no idea how long these other folks have waited, but I'm at 36 minutes as of now. read more

Absolutely awful service. The drinks were out. They got us one from the back and it was sour. Got a family meal for almost 50$ and got home 30 mins away and it was completely wrong. Not even the right kind of chicken. Biscuits were cold and super salty and then they have the phone off the hook so they don't have to take orders with over an hour left of being open. Super unprofessional and Absolutely awful food. Was so bad we ended up not even eating. Would give lower stars if possible. read more

Twice in a row, GREAT!! The food was hot and delicious, service was quick and pleasant. The place was still clean. I took a chance to eat here last time and was unsure again because just a short time ago it was not good but now it's back to being good. read more

DO NOT GIVE THIS PLACE YOUR MONEY!!! The c*** manager pulled a GUN on my cousins boyfriend for coming back and trying to get their money back because they messed up on their order, she had called beforehand and the manager told her to "go somewhere else if she didn't like it" that is totally UNACCEPTABLE & UNPROFESSIONAL. Judging by the reviews this place should be shut down. read more

So they were holding each Cx at the ordering speaker until that persons order was ready then they would ask them to pull to the window, this was causing a very long back up, people were leaving, its like they were cooking each meal one at a time. My fries were cold, i had to wait 20 minutes because they had no spicey chicken sandwiches ready, but when they finally brought my food around to the front where i had to wait, that chicken sandwich was so so good, hot juicy delicious, and i ate it with half the cold fries which was all i wanted because they were cold. I only gave 3 stars because of the cold fries and the wait, That was odd how they were having each Customer move up only when their order was ready, so it was taking longer because they were only taking one order at a time. Also maybe they didnt haveany workers or a shortage of workers. read more

Popeyes Louisiana Kitchen - Popeyes Chicken - Fast Food Near Me - Abilene, Texas

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How is this place still open? Service is non-existent. Run out of drinks frequently. Occasionally, the workers are dressed appropriately. If you get your food, it's cooked correctly sometimes. read more

Allow ZERO Stars! This place freaking sucks! Worst Restaurant I've been to. Went there and the GM was there, Jody. He noticed that I was getting furious about my order. Took 30 minutes to get my fast food order. If it wasn't for him I would've gotten a refund. He then gave me a free meal on a future visit. Well went back 4 weeks later 03/01/24 at 6pm and the fat manager never acknowledged me. There were 6 ppl waiting for their food. Never took my order and so I left. I was going to give them another chance but nope. The workers need to find another job. They FREAKING SUCK! Can really say what I wanted to put screw them all. Horrible management, no customer service and so they need to go be a janitor somewhere. They do not need to be in this position. This type of management will ruin this place. It won't last long I Guarantee it! read more

Sad that this store is poorly managed ! They have chicken but no sides available with their chicken because they're out of all sides. This is not the first time the store has had issues with their orders and inventory to take care of customers. read more

This place is the WORST! They take forever to serve regardless if you're in the driveway or store. To add to that, the workers are rude and always have an attitude. Last night we ordered a family meal of 8 and got 3 pieces. Makes no damn sense! This is, by far, the worst Popeyes I've ever been to. This place needs new management or ownership cause they will not make it continuing this way. I won't be back! read more

This place is extremely inconsistent with their food. Last night I went by around 5:30, maybe a little early for dinner crowd. I got the 8 pc dinner all spicy. It was not good at all. Meat was dry from being over cooked crust was bad. I've been here and gotten decent food before. Not this last trip. Not worth the money. It's a shame too because I love spicy chicken read more

The best Popeyes location ever the chicken was crispy and tender. I suggest trying the chicken sandwich's. the service was excellent.

Slow service, messed up my order. Waited50 min for them to learn that my order had never been sent to cook! All new staff so I can't blame them. Manager was nice and got my order corrected.Came home and macaroni was missing, and the chicken breast were undercooked and had soggy batter I cant blame the staff but dang Popeyes y'all starting to act like the one on Ambler before they closed. Will never go back read more

I have called and called no answer ever, I am still trying to find out if they have the naked strips anymore? We gluten free peeps love chicken too but not much options unless you want a rotisserie chicken. These strips used to be my favorites but since moving to Abilene can't even get them to answer the phone so maybe they will let me know here.... Maybe, just disappointed read more

Whoever runs this location either needs better customer service training, or needs to leave the industry completely. The entire staff had terrible attitudes, and the restaurant was out of just about everything. No sides, no chicken for sandwiches, and after paying for my meal, I was told I couldnt get the drink I had paid for. If you are that low on EVERYTHING, why not close for the day? If I could give zero stars, I would. read more

Service gets slower with every visit. Waited over 30 minutes to order and no improvements

All employees quit! Can't read an order correctly. Quit putting a large fries in the same box as the chicken, trying cheat your customers. $8 of fries shows own box, didn't even receive large fries not even in box just ridiculous! No mash potatoes and both large fries and mash potatoes are the first on the receipt and had none in the bag. Nasty chicken ever! Shut your doors like you did the last time and don't reopen. Prices went up for what?!!! read more

Stood at the counter for almost 10 minutes and wasn't even acknowledged. Employee at the counter was working constantly filling online orders while others in the back were horsing around. When I left there were 8 waiting for service and still not a word from employee to assist us. No leadership, business is ran like a frat house. I highly recommend you avoid this establishment at all costs!!! read more

We went by yesterday at lunch to drive thru. The guy got on and asked us to wait a bit, but was very polite. we ordered and pulled up. The guy was very friendly and asked us to pull around and wait. They seemed very short handed. A few moments later the same guy to took our order and rang us up, brought our food to us outside. He looked like he was the only one working. He was still very friendly and polite. Excellent customer service and apologized for the wait. We really didn't wait that long and had nowhere to be. I admired his obvious work ethic and hope that guy gets recognition for it! They're also hiring if you wanna help this guy out! read more

They don't make this easy, the lobby is closed the speaker for drive through is broken. Whomever owns this location just doesn't give a crap. read more

Staying at the Hilton next door. There was an adult cockroach in our box and a baby cockroach on the food in the box. Tried calling a manager and was given excuses and the run around. Will be reporting to authorities in the morning. read more

Popeyes Louisiana Kitchen - This roach crawled out as we opened the bag and a baby in the box - Fast Food Near Me - Abilene, Texas

Served raw chicken. Everyone acting like they're on drugs. Kitchen very dirty. Touching food ungloved. How is this place still open.

App does not allow you to order all dark or white. Called my local Popeyes to find out how to order all dark, he said he didn't know and was not willing to ask someone. I asked if I could place my all dark over the phone, he said no, we have to use the app. I hung up on him and KFC got my money instead. read more

Clearly there was a mistake here, however the receipt clearly says all chicken is supposed to be spicy! I love Popeyes, but this is just not acceptable. Somehow the staff might find this funny but not to your loyal customers. Now I see why their rating is 2.5 stars. Very disappointed customer. Will never order from here again. read more

Popeyes Louisiana Kitchen - the receipt for popeyes - Fast Food Near Me - Abilene, Texas

I visited this location while on a business trip. The service was amazing. If I am ever in the area again I will visit this location again. read more

Hey it's a Popeyes and they have great chicken If your grandma cooked chicken like this she would live with you. read more

This place is the worst as far as customer service goes. I have on several occasions gone through the drive-through and witnessed car after car driving away from the menu board and not going up to the window. I soon realized why. On each of those occasions, I pulled up to place my order however there was no response. No person ever asked to take my order. I waited 10 minutes then drove away like the others ahead of me. Today was the same except after waiting at the menu I decided not to drive away and I drove up to the window instead. I waited there for another 10 minutes with several people walking around and paying no attention. I truly do not understand what is happening in that store. There were no customers inside and only 1 car in parking lot which I assume was an employee's car. I've have no clue how this location makes any profit. Calling the company help line was a very similar experience. All menu choices led only to options to communicate by text. I can't see Popeyes remaining in business much longer unless something drastic changes. read more

The service is unexpected, and inexcusable. Lobby closes at 7, and waited in line for 10 minutes for a DoorDash oder that should have already been finished. Instead they were heard asking if it was "thrown away" or given to another costumer!! Unbelievable. Had to look at the order on the phone to complete it. Wow. Not even an advanced Oder through DoorDash gave them enough time.. read more

I've had nothing but terrible experiences here. Needs new staff or just shut the place down. Yall can't seem to be at work when it's open nor answer the drive thru when yall are there. I've given yall my last chance. Used to love the food here but yall have gone to shit. read more