The food was tasty BUT the customer service was HORRIBLE we were the only people in the drive through and restaurant BUT they still took 30 mins we look and they are stressing out because they forgot our order. MAY I add they have time to be playing around in the diner. ANYWAYS if I could give it 0 starts I would FIRE EVERYONE read more

They've done a great job! Definitely a 10 out of 10 Their food is always great. I often like to go and get a spicy chicken sandwich combo. the managers are really helpful and the place is always clean. read more

Popeyes Louisiana Kitchen - A 10 out of 10 for this Spicy Chicken Sandwich Combo - Fast Food Near Me - Laredo, Texas

Person at the counter repeatedly spoke Spanish. Seemed preoccupied and average customer service. Spicy chicken was dry and bland. Mashed potatoes were very good. Biscuit was hard and dry. Strawberry biscuit was good but could use a little more icing. Dining room and front counter dirty and cluttered. read more

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TERRIBLE SERVICE I ordered we Waiting here for like 30 minutes to find out that they forgot our order NEVER COMING HERE AGAIN worst part the food taste bad the chicken was raw doesn't even deserve one star. read more

The chicken sandwich is good but we are always serves less and less coleslaw. They advertise a heaping portion but in actuality they dont even give you half of the container. Big thumbs down for this establishment. read more

Very rude customer service, tried to advise the manager & she responded with "okay". Not going back to that location.

do NOT come to this Popeyes. they don't double check your food, constantly having to go back bc they forget something. all the staff need to be fired. spoke with three people today, all rude. manager was the only one who was nice. they need to close this Popeyes down. read more

The food at Popeyes will always be tasty, but the issue is the customer service. Terrible. It's been several instances in which they 20-30 minutes for a single order that I place online. Super slow. There was also this one time when me and my friend got there at 10:20 (they closed at 10:30) and they all told us that the restaurant was already closed. Lmao read more

People continue to not double check orders and make the orders wrong. Sucks having to go through big family meals to make sure all your order is correct. read more

The sandwich I got was old and was missing the mayo with pickles. I asked for light ice and received a cup to the top with ice. The one taking orders was rude I was very unhappy with how they do business. I also had to be asked to be pull to the front while they made sure to make my order wrong. read more

I had ordered Mac and cheese to which the person taking my order responded that they ran out and they won't make anymore because they were closing in a few hours.... It was 7:00 pm and if I'm not mistaken they close at 10:30 lmao I just laughed at them and left read more

Spicy chicken are never ready and always have a long wait associated with the order. When they finally arrive after the long wait, they are fried very hard and dry. Moreover, the chicken is not seasoned properly and lack the taste I've grown to love at other Popeyes. read more

So today, it was not even 7 PM and they closed the dining room. Then we proceed to the drive-through, and they were only taking cash. When we tried to place a special order regarding a family bundle, they tell us it's gonna take an additional 25 minutes. Then we get home, and we are missing an entire combo. No receipt was given. Two thumbs down. read more

Usually this particular Popeye's is always packed, but not today. Even when the restaurant area is full, the employees are quick to get food out and keep the line moving. Today was no different. Food was ready before my drink was filled. Large portions for the chicken sandwich. Super impressed and lives up to the hype! read more

Popeyes Louisiana Kitchen - Classic Chicken Sandwich - Fast Food Near Me - Laredo, Texas

Rating on today's experience is -3 stars. So this is how you wrap your sandwiches. But let me start with the customer service or the lack of customer service. We were told 5 minutes for our order and to park on the side for our order(2 chicken sandwiches and box onion rings). 20+ minutes later they bring our order out and that is what we got. Buns drenched in cooking oil and onion rings that were cold and didn't look good to eat at all. The chicken coating was sliding off the chicken, that's how oily and poorly the chicken was made. Onion rings were cold. The lady who brought out the order didn't apologize for the long wait and basically shoved the order through the window car. read more

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IF YOU WANT TO EAT POPEYES, DO NOT GO TO THIS PLACE. The entire staff needs to be fired, the only cashier working the afternoon shift is incredibly disrespectful and does not care about anything. He is so incredibly rude, I've never eaten at Popeyes before, and after this time, I think I never want to eat there again. I didn't even have yelp, but service was so terrible I downloaded this app just to leave this review. I got there at 6 and left at 7. The managers were ticked off, everybody was stressed out, yelling in the kitchen, and there was not a single person that was in the restaurant that had their food yet. Everybody was just waiting on their food and everybody complained about their sandwiches. Seriously the worst establishment I have ever visited. read more

This the best Popeyes I've had. The spicy Chicken was seasoned to perfection and the staff was very nice. I will visit this location every time, I have loads in Laredo, Texas. Thanks for the awesome food and quick service. read more

This Popeyes on Del Mar have the worse customer service. They are so slow , you repeat your order 3 times and still the order comes out wrong. They need a better manager & better training . They should train same place Chick Fil A train at so they learn manners, and how to be faster & more efficient. Don't go there you'll regret it! read more

The food is good. The staff members are nice, but they seem like they like training on how to deal with customers and their menu. I went in with a coupon from the Popeye's website and it took three staff members to verify that it was legit. I think with a little leadership and better training this place will be okay. read more

So disappointed. This is our second time here and while the first time was pretty good, this second time wasn't. Too many people in the kitchen yet nothing was getting done. The line of people waiting on their food was ridiculous. Tables were dirty and no napkins in sight to wipe them down. The drink station was a mess and the trash cans were overflowing. We stayed only because it was late at night and we were hungry. Area manager needs to pay a visit ASAP read more

Well. What do we have here. The new chicken sandwich from Popeyes. Can I just start off by saying that it's better than Chick Fil A's. By a mile. If we're talking about a straight up chicken sandwich with pickles and mayonnaise, then it's far superior. The piece of chicken used was bigger and cooked to perfection with that Popeyes breading. The pickles used were the thicker cut, kosher type dill used in sandwiches of higher distinction. The combo itself is gonna be at the same price range as Chick Fil A. 7 and some change for the sandwich, fries and a drink. Granted, you won't get the same in and out time that you would at CFA. That being said, CFA is all about the chicken sandwich and they have been for the past couple decades. Popeyes hasn't been about it and they've managed to blow the CFA sandwich out of the water. The staff was very friendly and they called every customer by their name. In a day and age where CFA is the "standard" in customer service, this Popeyes has surpassed any expectations I had for lunch today. Thank you to Edna P. for making my first chicken sandwich experience at Popeyes the best. Really, a round of applause to the whole staff at Popeye's. They've gone above and beyond. read more

Worst service I have ever seen. They always tell you food will take 5 minutes to prepare. Stay away

If you're looking for friendly service, do not get down. Also, please if you can help yourself, do not ask for more ketchup. They are always apparently very low on it and will give you a rude response if you ask for more. Chicken is good though. read more

The place is good. Got there yesterday's night before closing. The personnel was very nice and even that was a late hour they cooked specially for me. The chicken was juice and tasty. Food 4 stars, service 5 stars! read more

HORRIBLE!!!! I, too wish there was an option for 0 stars. The employees service is down right ridiculous.

The worst drive thru service I have ever had in my life. After waiting in line for about 15 minutes it was finally my turn at the speaker to give my order. The cashier said to hold on be with you in a moment. She never came back to continue . I waited like a fool for 10 minutes looking at the speaker till I realized that this was not right. I drove up to the window and there was a car still getting his order. The cashier should have asked him to park since it was a large order and that it would be take to him. Finally he left and by that time I was so mad I didn't want to eat there. I honked at the window to give my complaint only to be ignored. When a manager came finally he acted all indifferent like yea whatever. He almost forgot to say sorry for the inconvenience. I wasted 45 minutes and didn't get food. I don't recommend this restaurant to anyone . Inside its hot w the bad AC and outside the drive thru has terrible service . Worst part about it is that the main manager an older gentleman was there and He did nothing to stop this. Very dissapointed read more

This Popeyes chicken has the worst customer service I have ever seen. With no cars in front, I pulled into the drive through. I waited for four minutes and no one ever responded. I drove around and there were no cars waiting at the drive-through window. As I drove past the drive-through window the employee was standing there looking at me, leaned up against the counter. read more

Well, I was craving there new boneless wings with cajun fries and a biscuit and I will admit, they were pretty damn good. With some buffalo or ranch sauce they are amazing. Customer service has improved so much. I am so happy about all these new changes at this Popeyes location. Let's see what I try next cause I will be going back soon. read more

Wish there was an option for 0 stars. Was told I only have to wait 5 minutes for my food, that turned into 20 minutes and probably would of been longer if I had not went up to the counter. When I received my order it was wrong. On top of that, the lady assisting me was very rude, and the 2 managers working there seemed like they could care less, I stood at the counter waiting for assistance and not one person asked me if they could help me. Highly recommend you avoid this popeyes read more

I was told when you don't have anything nice to say, don't say it at all. This breaks the rule. I think the health department needs to pay this place a visit. The cook in the back was eating, drinking his coke and licking his fingers. The place was not very clean. The manager had the same poor attitude as the others and was caught eating behind the counter. Food was cold after waiting 15 minutes for "fresh" chicken. After leaving I became very ill several hours later. I do not plan to go back. Beware. read more