We were visiting the castle here on a little road trip and were excited about the market on the…read moresquare when we exited. I hopped into this little chocolate shop because the placard was so enticing, and when I walked in the counter lady had her back turned and said "hello" without turning around. I browsed for a few minutes, decided what I wanted from the case, but she still hadn't turned around. So I browsed some more, then stood in front of the case, right behind her, for an uncomfortable few minutes, with her still not turning, shuffled to make sure she knew I was there... then sadly turned and walked out. It was about 15:20 on a Friday, so it didn't seem like any kind of closing time to me... I couldn't figure out what was up, but... that's probably something that needs to be addressed. Shesh. I love giving my money away for chocolate, but I'm not going to beg you for it.

Very rude lady serving who was more interested in eating the chocolates than providing any customer…read moreservice! I entered the shop and said hello to which I got nothing then was rudely asked if I knew what I wanted! I asked a question regarding some particular chocolates I was looking for; got a very rude and blunt one word answer and not further help or suggestions! She continued to eat her chocolates and I just found the whole experience of this shop sooooo off putting and rude! I certainly won't be back! Such a disappointment! Shame she missed out on the £55 I spent up the road on chocolates with another shop!

Thought selection rather limited. Better choice onlineread more

Exquisite!!! I'm hooked…read more What can I say, this place is addictive! Located at 40 Great Western Arcade, they offer the most pleasurable and desirable chocolates, that I have tried. You get a very personal service in here, and they are a nice independent retailer. Although a little pricey, the occasional treat is worth it, and you get what you pay for. The have a good variety on display and even have gift presents for your loved ones for you to buy. The shelves aren't too over stocked, but they do have a large variety of sweets, chocolates and candy for you to choose from. Try the fruit centre's - they wont disappoint. I will visit again and this place has my seal of approval.

This is by far my favourite chocolate shop EVER! The…read morecustomer service in Chouchoute is second to none. Pierre and his wife run the store and they really are so friendly and offer a completely tailored service. Pierre obviously cares about his customers and will give you a guided tour of all the wonderful and artfully created chocolates on display, even letting you sample a few on the house. This is no Thorntons! Each piece is a work of art, from dark chocolate dipped cherries and orange peel to Champagne truffles; everything is beautifully made and packaged making a gift from Chouchoute a real treat. I always come here to buy presents for family and have a chat with Pierre. Everyone should sample some chocolates from this shop - you'll never settle for Roses again, that's for sure! I couldn't recommend Chouchoute highly enough. One of Birmingham's true gems.

A wonderful high end specialty chocolate shop made with chocolate grown on their own St Lucia…read moreproperty. Incredible selection of milk and dark chocolate with all kinds of goodies. Delicious truffles, unusual bars as well as gift samplers. Bet you can't eat just one

Nice store with great staff. If you love chocolate and just…read moreabout any product that can include chocolate in it this is the place to come. They stock everything from chocolate gin to balsamic vinegar. Not to forget the chocolate itself. There is a wide range of products so you will never be stuck for choice. It is a little pricy but you get what you pay for. Staff are nice but seem to struggle when it gets busy.

If your in the Ludlow area you have to stop in and try one of the very best Chocolate Shop in this…read morearea. Their chocolate covered cherries are world class. Their milk chocolates are the very best, and the dark is not far behind. You will so enjoy the way the shop is set up. The presentation and the layout for the candies is a true delight to the eyes. When you see all that goodness you can not stop at just one piece:) Worth a try if you in the Ludlow area....

Incredibly rude and arrogant service. We waited forever while owner ignored us while taking a…read morelengthy phone call. Almost unheard of in Ludlow, which is noted for nice shops and friendly owners. Would not waste time here again. Have no idea if the chocolate is any good but the bad taste in our mouths left by this rude woman was enough. Lots of other places to get chocolate in this town. We walked out.

Most amazing chocolate experience ever! Not only do they…read moresell Hand-made. Belgian Chocolates they do parties for adults and Kids! Leave your youngsters for a fun filled couple of hours of chocolate making and entertainment. It's really good! 01246 234900

I ordered my daughters 18th birthday cake from Chocolate by design and wow its stunning in fact its…read morebetter than stunning its amazing the whole experience from fisrt going into order the cake to even having it carried to the car was second to none I cannot thank or praise the staff highly enough for their help I also ordered some chocolate football items from here as well for a chocoholic football mad 21 year old and yes they were amazing as well am I impressed by this shop and its staff you bet I am will I be using them again you bet I will

I sure hope the people that bought their chocolates today, (Dec. 23rd, 2017), with my husbands…read morestolen debit card number, choke on their chocolates. Two charges $133.99 and 189.73. He had to spend an hour today canceling his debit card. Now the fraud unit will have to investigate these charges. Maybe the chocolate box should make sure of who they're talking too when they are selling $300+dollars worth of chocolate over the phone to someone using a stolen debit card number from someone in the United States.

From the owner: Luxury chocolatesread more