Called two days in advance to set up ride for my father (elderly) in Winter Haven. All good, we…read morewill be there and on time. Called again to RE confirm to make SURE my Dad wasn't left on the other side of town, and they guy said "We aren't available that date and time". I reminded him plans were made, and it is SOON, he merely stated we cannot do it at that date and time. I reminded him I already had a previous reservation/confirmation, NFG at all. Called Imperial, they answer their phone 24-7, and had someone there, on time, reasonable and courteous. If I wouldn't have called AGAIN to confirm, my elderly father would be standing on the side of the road waiting on a ride that never would have shown up...no email, no call, NADA. I re-confirmed as when I called the first time, the person answered was like "Yeah", so I kind of doubted the reliability/dependability, and sadly I was correct. I recommend using someone else.......or walking. Nothing worse than a business agreeing to do something, and then simply not doing it. It worked out, DESPITE them. JM

Very friendly and prompt service. I saved the number to my phone and will use their service again.read more

We just completed our Disney/Universal trip and booked four rides with Good Ride Express. Short…read moreanswer is I would never use this company again or recommend them to anyone looking for clear communication or a reliable ride. We booked them because we were a party of 10 with four kids in car seats and they offer a 12 or 14 passenger van. I confirmed our dates and times multiple times with "Riland" from a Gmail email account (felt sketchy but we went with it). They showed up at the airport on our arrival with one car seat acting surprised we needed four. Ultimately, they found an additional booster seat in the back and we went with it. They also took us to and from Universal from our Disney resort one day - no issues there. Finally, we walk outside our hotel to leave at the requested time and they were not there. We called Riland and he raised his voice, yelling that our pick up time was 7pm (it was 730am for a 1020am flight, which I promptly sent him screenshots of our conversation that confirmed this). He said he was on his way and hung up. Not that it matters but I am a female and had to ask him to lower his voice several times during the call. My husband called him back for an ETA and his dimenanor had completely changed and he was very apologetic to him. Ultimately, we were able to find other transportation to the airport (incidentally, for a better price) but only with one car seat which is what we had planned so far in advance to avoid. Riland refunded us this last ride upon our request. Overall, using this company added a lot of unnecessary stress and ended our vacation on a sour note. I'd highly recommend looking elsewhere for transportation.

Our driver, Reuben, was on time at the airport. He was terrific! He made a quick stop at the…read morePublix for us. He waited for us while we checked in at the resort and took us to our room. He drove carefully and was friendly and helpful as we are in our 80's with mobility challenges.

Justin is my regular driver from Sebring to the airports. He is always on time and professional.read more

Excellent service and communication regarding pickup and drop off times. Will use many more times…read moreagain!!!

Very nice and clean vehicle. Professional and punctual. Highly recommended. My family and I…read morecould not thank Tony enough for making our trip to Orlando more enjoyable.

Good place to park your plane and grab a bite. They have some shop and a rent a carread more

Beautiful little airport about 30 minute drive from all the stuff in Orlando. For people who fly…read moreand don't want the bustle and prices if the big places this is a gem. It's nice, clean, fairly new, comfortable and the prices for fuel were better than most in the area. People are friendly. Enterprise is in the building making car rental easy. A nice little cafe is also in the building. Will keep this in our "remember" list.