Have stayed here a couple of times and have always enjoyed. The rooms have always been clean, very…read morespacious and comfortable. The location is beautiful right across from Bangor Marina with parking on street in front or a small carpark behind the hotel. The breakfast is delicious. The staff are friendly and helpful and their is always someone there to help if you need anything at all. The bar and club that are attached are both very good. The club on a Saturday was full of a wide range of people. It is hen and stag friendly with DJ Danny Dee playing some old school dance with plenty of drinks offers available. The swimming pool and jacuzzi area is first class. Best way to cure a hangover...swim and a bubbling scorching jacuzzi! Fab...

Love this hotel .. I've been twice and thoroughly enjoyed myself both times!…read more Once was for my birthday and my friends and I booked the hen party package which included bed and breakfast .. Buffet dinner ... Cocktail class ... Free entry to the nightclub and use of the sauna and pool! Great wee spot - would def go again !

Great experience with our stay. Service was friendly and welcoming. When we checked into our first…read moreroom it was right above the bar and there was a musician and it was suuuuper loud (literally felt like the music was being played in our room) so we went downstairs to see if we could have another one. The only other room they had was a junior suite (literally the room was named Goliath, my first stay in a room with a name instead of a number) and they upgraded us. It was SOOOOO nice and massive and beautiful. Only complaint is the room was dark AF with terrible lighting but it added to the medieval vibe I guess. Breakfast was fairly limited in options but good since we were in a rush.

It was £175 for an ok room for one night for 2: yip £175 yet breakfast was not included…read more There was a bit of irritation as check-in only began beyond 4pm, rather than 3pm when it should have commenced. Mal-administration perhaps? It came over as amateur but at £175 for an ok room for a night, amateur, delay and ineptitude have no place at this price. When we got to the room it was also irritating that the electronic access card didn't work. The dimly lit room was cosy warm with a comfy bed. In - room tea/coffee/kettle and a well stocked fridge were tucked into the wardrobe. Our room had one of the smallest showers I've ever been in, at about an ungenerous two feet wide. Having overcome check - in and delayed room entry malfunctions we headed down to a cramped bar area for wedding related refreshments. The coffee was lukewarm and watery. The tea was also poor tasting as the water wasn't hot enough. Tea leaves need fresh water just off the boil to maximise flavours. The tea and coffee were good quality but quality alone sometimes isn't enough. If you don't do it right then quality is wasted as was the case here. Not upscale more amateurism or laziness or perhaps the daft excuse: health & safety? The amuse-bouche were plentiful and served with smiles. They ranged in quality with my preferences in order being duck rillettes 10/10, salmon toast 9/10, goat cheese tartlet 5/10 as the pastry wasn't made with butter and they were dry through overcooking (or heating & reheating) and breadcrumbed mini fishcakes 3/10 made with cheap, pre frozen, pink salmon, little or no butter, no fresh herbs and an overpowering fishy taste. It was poor that the dip with the fishy fishcake was from a jar of mayonnaise: a cheap shortcut I didn't expect from a hotel positioning itself as upscale so yet evidence of style over substance. When I asked the server what fish was in the 'cake' she didn't know. It was also plain from her "I don't know' that she didn't much care either: maybe amateurism - you gotta walk the talk folks but if the server is on minimum wages I couldn't be critical of her malcontent malfunction. The wedding meal itself was pretty good for the most part, but not great. I had St Maure goat cheese with various salad leaves, sliced blood orange & pistachios to begin. My beef brisket main was very good and 7/10. It had great flavour served with a lightly fried perfect egg 10/10. I finished with what was alleged to be an artisan cheese plate. This was quite poor quality so 2/10. Maybe a Malfunction. Rather than artisan I got industrially made, mostly low grade cheeses, and none had any powerful cheese flavour. The worst thing of all about this was that this non-artisan cheese plate was served warm from the kitchen. So the hard cheeses sweated and the pasteurised Brie style cheese, that had already begun to sag when it reached the table, sank within a few moments into an unpleasant rind-topped oily cheese puddle. Later in the evening we were treated to delicious mini slider burgers that were ace 10/10 and barbecue style spicy chicken wings 6/10. I didn't try the bacon mini muffins or the chips. All cocktail drinks were exorbitantly priced. The dining room had about 80 wedding guests and was overfilled at that, to a point that was uncomfortable. There's another irritation to note. The in-room shower gel & shampoo tubes are labelled the best that you can steal. We've already paid for them so if we decide to take them and throw them in the bin that's our business and it certainly isn't theft. We could discuss daylight robbery style theft with Malmaison. So is it a wedding venue; certainly not for more than 50 in our view. Would we return here; well maybe but not anytime soon as we can stay for 3 nights half board in May in Malaga for less than £175. Our hotel there is right by the Mediterranean. I observed a fellow guest at check-in as we checked out. She was trying to pay for something. She tendered a paper £10 Bank of England note. She was told it could not be accepted. An upscale place would have been discreet rather than broadcast this non transaction for us to hear. More malfunction and maladministration. I imagine had she handed this £10 over as a tip it would have been a whole other story. Maybe he doesn't realise that customers make pay days. When a business in the service industry is charging £175 a night room only, £9 for a small glass of wine and upwards of £12 for badly mixed cocktails I expect every single aspect of customer delivery to be flawless. This consistently wasn't the case here.

I'm confused! I read some of the comments in their guest book saying it was best hotel ever, so…read morenot my experience. I originally booked for a 2 bedroom apartment. When we arrived at the apartment I was a little grossed out at the elevator and hallway, but it got worse when I walked into the apartment. Huge cobweb over one of the beds. The bat h room had stains on wall, dented bathtub surround, and possibly mold around the bath/shower. I immediately started looking for other accommodations. I went to front desk who showed me two separate rooms which I didn't find much better than the apartment. The clerk was not about to lose the reservation so we ended up getting two executive rooms which were adjoining rooms. It was better than its other options there, but still had issues. Water stains on ceiling, tiles on shower stall missing, hole in bathroom wall (I stuffed it with tissue). Best if all I had numerous guests which came into my room and died. Moths were coming in from the air vent (I think). The only reason for 2 stars is the staff seemed very nice. I would not go there again. They did give me the same price for the 2 rooms which was much appreciated.

Christmas dinner was awesome. Great size. Good taste. Lots of other spuds etc brought to the table…read moreto fill up. Lots of gravy and cranberry sauce also. Staff are lovely. So helpful and friendly. Great venue. Well light and modern. Good size and temperature. Lots of places to sit and ponder. Parking is difficult to find outside. They do have a tiny car park if you are lucky to get a space.

After much faffing about I finally got round to booking a hotel in Newcaste County Down for my…read morefriends wedding - the only problem was that due to my faffing hotel rooms in the seaside town were few and far between. This led me to The Avoca Hotel. They had one room left and it was 'basic' which is their terminology for a single room with an in room sink and a shared bathroom. Although this sounds a little but grim it was anything but - The Avoca isn't the most aesthetically pleasing hotel in the world, and the exterior could definitely do with a lick of paint, but it does it's job nicely. The reception staff are excellent - friendly and accommodating even when rushed off their feet. The Avoca is a bit of a maze inside so make sure you listen to the receptionist when they are directing you to your room. The rooms are 'basic' but as I was told this when booking I was not shocked - I was actually quite impressed with what was on offer for such a minimal price. Rooms come equipped with a sink, tea and coffee making facilities and mine came with a beautiful sea view that would rival views at the 5 star hotel up the road. The Guest information books says that you must pay for wifi but when I asked at reception they gave me the password without charge. You can opt to have breakfast included in your package, which I would highly recommend. I was served with a full fry up, 4 slices of toast, orange juice and a pot of coffee. Overall I can't say a bad word about the Avoca Hotel - although, as mentioned, the building and facilities could do with a face lift their customer service has stood the test of time and this makes all the difference.

This building is in dire need of renovation. We barely slept that night due to the noise of other…read morepatrons. You can hear every step, every snore, every word. The blinds did not block the street lights. The carpeting turned our socks brown. Also, I'm not entirely convinced the sheets were clean. The "en suite" bath facilities were old, dirty, and in need of caulking. Overall, we highly considered leaving in the middle of the night, but being from the US, we had no idea where we would go. I consider our stay here a waste of £99, and I will urge others to avoid the premises, even though the one employee running the bar, restaurant, and hotel reception was a very nice person.

We stayed at the Grand Central for three nights recently and thoroughly enjoyed our stay. This is…read morethe second time we have stayed here and the quality of service has not diminished at all. The room was very comfortable and the staff were very attentive to our needs. The breakfast buffet was good with plenty of selections to choose from. We decided to do the high tea on the 23rd floor. We didn't have a reservation but the staff was able to accommodate us. Started with a warm sausage roll, then four finger sandwiches and culminating with a great tower of sweet and savory items including scones and other fantastic little bites. We were very happen that they did accommodate us. All in all a fantastic place to stay and enjoy. Centrally located so you're close to transportation and walk ability around the city.

The young staff especially Katie and Jambi make the guests feel special and welcome The rooms are…read morenice and well maintained but a bit careless in restocking water and coffee the location is grand and central Breakfast is a bit lame it's a good place to stay

Absolutely enjoyed the NYE dinner. Service and ambiance was excellent…read more I highly recommend this place.

I haven't lived in the Belfast area for along and I'm not from this part of the woods and so when I…read morehead out with my fiance to walk the dog he often introduces me to new places. In the winter time this luxurious and beautiful hotel is one of my favourite places to visit after a long windy stroll on the nearby Crawfordsburn beach. They have an open fire and the place literally reeks of cosiness from the minute you walk in. The history of the building and the low ceilings makes it a local favourite for weddings - it just has that old, rustic feel to it. For a tenner you can have an old style Victorian tea by the fire on a big comfy seat. Scones, tray bakes, finger sandwiches, tea and chocolate dipped strawberries can make any cold, dark winter afternoon feel better. I love it here and I think anybody would.

An amazing hotel with some nice little perks for staying here. I really enjoyed how everyone here…read morewas so friendly as we were able to store our luggage in the front on the day we arrived so we can explore because our room wasn't ready yet. The location is perfect and within walking distance of a nice amount of stores and places to discover. I loved that I was able to see a beautiful church from my window and being able to open it slightly to allow the nice weather in was amazing as well! The hotel offers free water bottles (two) daily and the turn down service was amazing to have when we came back in after a night out having some amazing food. The prices for the hotel were pretty decent and the amenities I got from staying here were pretty nice as well! They offer breakfast buffet but it is on the higher end so I went to explore the local areas around the hotel! The place was super clean as well and everything was kept up to date and looking fresh! A wonderful hotel and one that I will be staying at again if I ever get the chance to visit Belfast again in the future!

We recently stayed at the Fitzwilliam Hotel for 3 nights & our stay was Absolutely perfect & we…read morecouldnt have been happier. The rooms were average size but very contemporary & well laid out & the service throughout between the Concierge/Front desk/ Restaurants & cleaning staff were all extremely professional & helpful. The Fitzwilliam is centrally located close to many attractions such as 1) Opera House - next door 2) Crown Bar - 2 blocks 3) Ulster Hall - 3 blocks 4) Grand Central - 2 blocks 5) Black Taxi Tours - short drive & many, many more. We loved our stay & i want to thank the whole staff there for providing such a memorable experience for us in beautiful Belfast!

About the only thing this hotel has going for it is the staff, common areas are run down, there are…read moreno restaurants less than 1/2 a mile away, onsite restaurant for is generally mediocre, so where do we start? Let's start in the lobby, one of the elevator has both direction lights burned out, the other always shows up no matter which direction you are going. The common area carpets are what I would call filthy, foot prints and stains all the way through the hallway on our floor, peeling wallpaper, dirty walls. Housekeep staff is nice and it may be a staffing problem but both days they come while we were in the room, one day was early and the day after we had been out and about for about 6 hours, last thing you want to do on vacation is have to leave for housekeeping after you return from a day of excursions. They have an on-site restaurant, first night I ordered a steak medium rare, it came out much closer to medium, second night we ordered a pizza and on the crispy crust scale it was a big zero, no crisp to the crust at all, basically warm bread with pizza toppings, granted we are not in Chicago or New York or even LA but come on at least make it look like you know how to make a pizza. Unless you have a meeting in this hotel, I would pick something else in the city closer to some of the many fine restaurants. Lots of dust inside table lamps, floors not vacuumed during stay No USB chargers in room make sure to bring your own Big Letdown for a Radisson Hotel

Decent place to stay. Staffs are very good and helpful . Good experience . I will definitely stay…read morehere again in future