I booked an appointment at 2:20. Sadly, I came on time but was not helped until 3:15. Then when I asked for the photos I wanted, I was told no by staff that they had to follow a certain set of photographs. Sad that a customer can't get only the poses they want. After talking with a manager and having other photographers put 4 groups of people in front of my 6 yr old child, I was not allowed to choose my background or anything. Disappointing service even from the management. The main offices were zero help either. I even told them I walked out because of my disappointment and did not get any photos of my child. The main offices could have cared less! Only thing they offered was to reschedule my appointment. Boo on them, boo on poor customer services and zero customer satisfaction. I guess I'll be going to Target studios from now on. read more

I won't be back. My teenage daughter went in for some basic photographs for her 16th year. The photographer was nice and did a pretty good job of catching the good smiles. When we went to review the photographs, a couple of them were dimly lit and a couple more were out of focus. (Camera and lighting quality issues?) And it's too bad because I really liked one of the unfocused ones but I couldn't get it because of the poor quality. The picture that I settled on for an 8 x 10 was a side shot of my daughter sitting down with her legs bent up in front of her. Her head was to the right and her legs were to the left in the picture. It was a good picture and in focus, however the edge of the picture caught the studio wall. (A few of her pictures also had the studio wall beyond the tarp caught on the side of the pictures.) So the photographer had to zoom in on the picture in order to crop out the studio wall that showed on one side. By zooming in on the picture, my daughter's image grew to be larger in the picture. So now her picture in the 8x10 frame has her head way up at the top right corner of the frame. So whoever printed off the pictures didn't do any quality control and adjust the margins to make sure that I had plenty of margin and that her face was still pretty much toward the middle of the picture. Disappointing. Over the phone they had quoted me $30 a sheet. Then when I got there they were $24 a sheet. Yay! After presenting package after package after package of various costs, I decided on four sheets so that I could stay under $100. But wait, I was then advised there would be tax and handling fees on top of that. So I went down to only three sheets. At the very end I found out that my cost was only going to be $58. (They did not charge me any handling fee, I suppose because it was just 3 sheets printed off in the store.) I could have ordered that other sheet with a collage on it and still been under $100. But the way their computer software was set up, I had no idea what the final cost was until the very end when I went up front to pay. Then I didn't want to take the time and effort to go back and re-figure out what pictures I wanted to put in the collage. So they lost a $30 (for a collage picture) part of the potential sale. I lost out on a nice collage of my daughter. Too bad the computer software doesn't post the actual price during the decision process. I don't have time for such cat-and-mouse pricing games. Give me full disclosure up front. I give two stars instead of one because the photographer actually was pretty good, even though she got the studio walls in some of her angles and the equipment she worked with failed her on lighting and focus. read more

Poor customer service- pushes you into pricing packages. Very deceiving. Poor quality photos as well.

been here many times. And never on time. Schedule on 9:40. We didn't took our picture even on 10:30 and no one told us anything about it. If you have another choice. Please DO NOT come. Its really awful!!!! read more

I have went to this studio for the past 6 years. I won't go anywhere else! Ethan Wilson is my favorite photographer. I tell everyone I know to get there pictures here! read more

1st time experience was a great experience.... Graduation c/o 2019 for my young man. Our photographer was Awesome with capturing those true memorable moments one will never forget as well as those that says Now that's the true you... Thanks for making our Experience the Best Experience read more

My daughter needed a professional photo of herself, so I went with her and she purchased the 6 pose business photo shoot and Emma did an amazing job with her and the photos. Great photos and had the Images within 30 minutes. read more

This place is NOT a professional portrait studio! The photographer we had was rude! They didn't run on time at ALL! All they do is take mediocre photos on a camera and print them out. If it wasn't something I needed done immediately and it being the holidays, I would have turned around and left! I will NEVER go back to this place nor would I recommend them to ANYONE! read more

What a horrible experience! First we communicate to them that we want just three photos of the baby and his cousins. The rest of the photos to be of my baby and a couple of him with the parents. So they do just the opposite. The photos are horrible the poses are not flattering to the adults or children. Then the white balance is off and they printed the photos that make us look yellow. They did not want to reprint the photos and I had to speak to the manager. Out of the 111 photos they took only 2 turned out nice of my son and one of the cousins. To top it all off our kids were well behaved. As for the packages they were overpriced and we were to get a photo book, well guess what! We still haven't gotten them and it is 3 months later! I called to check on the photobook just now they said they have had the books for 2 months. The reason they didn't send me a notification? They didn't have my email on file they said. It would of been nice of them to call! read more

My biggest complaint was the hidden fees. If they spelled out what it would cost beforehand I probably would have been okay with paying it, but being slapped with an extra charge that wasn't listed on my coupon, after spending all that time wading through their long sales pitch to get what I wanted, just soured the entire experience. Their whole sales spiel is tricky and confusing, and there's a huge price jump if you want anything more than the 1 pose package. The pictures themselves were just okay, not terrible but not outstanding. read more

We had a appointment to have our son and infant daughters birthday photo's done. We arrived at the location and were told it would be just a few minutes, it was busy, but not horribly. We waited for an hour and a half, at least half a dozen groups arrived after us all were served before us, several were walk-ins and did not have appointments. I had to go to the front counter and ask for service before they finally put us in a room. By the time we were able to sit for the photo's my kids were exhausted, and in rotten moods. The photographer was very loud, scaring my daughter, making her cry inconsolably. We ended the session, and packed up to leave, without any pictures. The lady at the front counter had the nerve to say 'I'll make a note to make sure we treat you right the next time'. Why couldn't we have been treated right this time??? I made the appointment at that specific time to ensure my kids would be happy and cooperative. I would understand waiting a few minutes, but an hour and a half was ridiculous!!! After how we were treated I really doubt we will give them our business anymore. read more

Horrible service! I made an appointment at 1pm and showed up at 12:55 and they said ok you'll be next, when I checked in. I waited 50 minutes and no one had come for me yet and 4 people had gone back. I went up to the counter and told the lady I had to leave because it had been so long and my 1 and 2 year olds were now acting up and wouldn't be able to sit through a photo session. The lady said but your next, (which 2 people had just gone back 5 min prior, so it would still have been another 30 minutes at least) I said that's what they told me when I came in 55 minutes ago and 4 other people have been gone back, she said ok, well were busy today rudely then started talking to someone else. I then called the manage after I left, the first time I asked for the manager they hung up on me so I called back again. The manager was rude could have cared less what happened. I told her that if they would just have told me they were running behind then I wouldn't have minded leaving and coming back in 45 minutes because I knew my kids wouldn't be able to wait that long. She said, I cant just tell people they cant have your pictures taken because your here. I told her that's not what I am saying i'm just saying if you knew I wasn't next when I came in why would you tell me that I was, she said I don't know who told u that, I told her who and she said ok. So then she well i'm sorry (rudely) but I cant do anything about. And that was it! Took a half and hour each way to get there waited 50 minutes AND got no pictures. Complete waste of time and money I will never go back to the Dayton mall portrait innovations again! read more